Airport Transfers between Narita Airport and Central Tokyo < Shared Ride >

Important activity information

• < LUGGAGE >
  Free: up to 2 pieces of luggage ( suitcase ) / person + hand carry items. From 3rd suitcase, 2,000 JPY is applied per suitcase. Golf bags are always charged 2,000 JPY / item. Skis, Snowboards and surfboards are not acceptable. ** Folding wheelchair and Strollers are available with free of charge but information in advance is required.
• Only the accommodation where you will be staying in the 15 wards of Tokyo and Maihama Area is available.
  15 wards in Tokyo include: Koto, Edogawa, Sumida, Chuo, Shinagawa, Minato, Chiyoda, Shinjuku, Shibuya, Bunkyo, Toshima, Meguro, Taito, Ota, and Arakawa
  If you would like to specify other location as drop-off point, please use Private Transfer Service.
• Apartment(called Minpaku), Capsule hotel and Guest house are not available.
  Please check the list of hotels from this PDF.
  *The information is accurate as of April 15, 2024, and is subject to change without prior notice. 予約可能ホテル一覧.pdf
• Because this is shared shuttle transfer service, you might need to wait other passengers at airport.
  Please refrain to ride with animals. If you intend to ride with service dog, please contact us in advance.
• Please inform whether you have Golf bag in advance.
  If you don't inform it, and there is not enough space to keep them on the day, please arrange delivery service by yourself.
• If you intend to ride with service dog or travel with wheelchair, please contact us in advance.
  We don't stop by passengers' request.
  You cannot specify vehicle type, driver language and pickup time.
• There is space for luggage such as suitcases in the car but please be sure to bring valuables such as mobile phones, cameras,
  computers, tablets, and precision instruments as hand luggage.
  We ask for your understanding and cooperation so that your valuable luggage will not be damaged or lost.
  When there is no our intention or negligence, and it is damage caused by you not carrying them as hand baggage,
  we will not be held responsible for any things.
• Please make sure that all passengers under 1 booking must be arriving/departing on same flight and same accommodation.
• Child seats and toddler car seats are not available and cannot be set on the cars.
• Narita Airport can be used by passengers arriving between 6:00 and 20:30, based on the scheduled arrival time.
  We will wait for you at arrival exit after customs clearance from 30 minutes
  after the flight actual arrival time with a Green Tomato logo on a signboard.
• We will be leaving the airport within 2 hours from flight actual arrival time.
  If you don't show up within 90 minutes, your reservation will be cancelled.
  (100% cancellation charge is applied)
  Due to limited time at the airport, after meeting with our staff,
  you are allowed to go to the restroom, money exchange, smoking, buy a SIM card at vending machine
  and also allowed to pick-up Wi-Fi and mobile phones (reserved in advance ONLY)
• Please remember that JR Pass exchange is prohibited for shared shuttle transfer.
  Only the accommodation where you will be staying in Central Tokyo and Maihama Area is available.

• Amendment and Cancellation fees are applied based on / in Japan time ( UTC +9 )
• The vehicle images are for illustrative purposes only. Please note that the actual vehicle used may differ depending on the circumstances on the day.
• If flight is delayed and the flight arrives at the airport on the same day, we can correspond without charge.
• Please note that if any of the following changes occur, the reservation will be canceled.
  *If passengers need a new transfer they should re-book, but the availability is not guaranteed.(The cancellation charge is applied according to
  the cancellation policy.)
  ・Flight delayed(arrives the airport the next day)
  ・Flight Changed by airline
  ・Flight changed by airline (Arrival/departure time outside of Shuttle operation hours)
  ・Flight changed due to delayed/cancelled connection flight
• If the flight is changed due to bad weather and our service is no longer needed, we will issue a refund. However, you will need to make a new reservation (availability is not guaranteed).
• If there is no availability or if passenger don’t agree to pay the fee to us, we advise bus, train or taxi.
• if we are not notified with new information and if we carry out the original booking, then it will be charged due to client NO-SHOW.
• We will wait for the customers at the arrival exit for 60 minutes with a Green Tomato logo on a signboard from 30 minutes after the flight actual arrival time.
  For example: If flight actual arrival time is 7:00, our staff or driver will wait for the customers at 7:30 – 8:30.
• If customers show up earlier than original booking and if there is availability, we can correspond without charge.
  For example : customers show up at terminal 1 at 13:00 but they show up at terminal 2 at 9:00 suddenly without notification.
  If there is availability, there is no problem.
• If customers show up later than original booking, original booking was already cancelled as No-Show and 100% charge is applied, so we will explain it to customer and we will accept cash directly, if there is car availability.
  If there is no availability or if customers won't pay the fee to us, we advise bus, train or taxi.
• Arrival Transfers : Operation hours are 06:00Hrs - 20:30Hrs based on ETA.For transfers with flight ETA before and after operation hours, please use ourAirport Taxi GREEN TOMATO service.

• You can book a minimum of 1 and maximum of 8.