Reviewed by: Animesh
We visited Mt Fuji, Oshino Hakkai and Lake Kawaguchi. It was a nice trip. Our private taxi was on time and was comfortable. However our driver could not speak english, which was kind of manageable. Driver was a nice a person though and cooperated with us all the time. Luckily the weather was clear and we had nice view from the 4th station of Mt Fuji. Oshino hakkai was beautiful and lively place, a must visit if u are going to Mt Fuji.
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Packages: | Test Package |
Attended as: | Families |
Posted on: | 2020/01/04 |
Activity Date: | 2019/12/11 |
Reviewed by: Chu Chee Peng
Our tour guide Mr Tetsuya "Teddy" ISHIDA, and driver 林 were very punctual and very friendly. He speak good in mandarin and English.
This trip is completely tailored to suit our family of five (3, 9 and 12 year old)
We were all blown away with how well we all enjoyed our day trip. We managed to get some brilliant images of Mt. Fuji. Highly recommended- money well spent
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Packages: | Review Rebate Special / Diamond Fuji Viewing and Lake Yamanaka Winter Tour |
Attended as: | Families with Young Children |
Posted on: | 2019/12/07 |
Activity Date: | 2019/12/07 |
Reviewed by: Indra Cahyani
Both were great in providing the service, and the driver were really eager to make sure all of us had great time during that day. He also took us to very special place where we could enjoy watching Mount Fuji although the 5th station was closed due to slippery. Was such a great experience and service.
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Packages: | Plan A: Lake Kawaguchi & Gotemba Outlets < 10-Hour > |
Attended as: | Friends |
Posted on: | 2019/12/04 |
Activity Date: | 2019/11/29 |
Reviewed by: Sara and Walt
We hoped to see Mt. Fuji, but, unfortunately, it rained the day of our booked tour and Mt. Fuji was not to be seen. But all was not lost. Our driver, Toshi, picked us up promptly at the scheduled time and drove us to the Mt. Fuji area. On the way he gave us information on local sites that we passed. Our guide, Yuko, was very knowledgeable and gave us options for our rainy day. Our driver and guide learned that we liked to hike so we went to a beautiful shrine at the base of Mt. Fuji and hiked on an ancient trail to the first station. A great way to experience Mt. Fuji on a rainy day. Yuko gave much information on local customs and the Shinto religion involving the mountain. We then had a leisurely lunch at a local restaurant. Following this, we chose to go to a museum featuring a world renowned textile artist who made kimono art. These were fabulous. It was then late in the day and we traveled back to Tokyo. A different experience than we hoped for due to the rain, but a memorable and enjoyable day thanks to Toshi and Yuko. We definitely recommend their services for guide and driver for the Mt. Fuji tour. They’re the best!
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Packages: | Review Rebate Special / Mt.Fuji Viewing & Kawaguchiko Autumn Leaves Festival |
Attended as: | Couples |
Posted on: | 2019/12/01 |
Activity Date: | 2019/11/22 |
Reviewed by: Patsy McLaughlin
Ken and Ishi made our day very special. We appreciate their efforts very much and would highly recommend them for their knowledge and professionalism.
Ishi was a most excellent driver in heavy traffic.
Ken answered our questions about the tour sights, as well as many about Japanese culture. He also amused us with a Japanese lesson during the long drive. When weather prevented us from seeing Mt. Fuji, they substituted other sights to compensate. The Hoto restaurant they chose for lunch was also excellent. We could not have had better, more attentive guides.
We give them the highest recommendation.
Dear Patsy,
Thank you very much for your review. We are so glad you enjoyed our tour even in a rainy day. Though we couldn’t blow away clouds from Mt. Fuji with our breath, as you found, the area has many things that attract tourists around the year such as autumn foliage, cherry blossoms, museums, breweries etc. We are looking forward to serving you again.
Best wishes,
Ken
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Packages: | 8-10 Hours Port Stay (Fuji Five Lakes & Lake Kawaguchi Course) |
Attended as: | Families |
Posted on: | 2019/11/26 |
Activity Date: | 2019/11/23 |
Reviewed by: DazzS
We had a wonderful day out with our driver, Tuk and our local guide, Yuko. We saw a quick film of Fuji and the information centre then went to fifth station to visit the shrine and to admire a closer view of Mount Fuji and the surrounding areas. We then visited a local restaurant for delicious noodles and sake. We then continued to Arakurayama Sengen Park to take photos of Mount Fuji with the Pagoda and continued to enjoy the local markets and stalls and the Autumn Leaves Festival at Kawaguchiko. We were able to take phots of Mount Fuji from a variety of different locations and our day was well paced as we have young children (3, 6 and 11 years).
Our day was pleasant as our guide and driver were very knowledgeable, polite, friendly and accommodated our preferences. Highly recommend this tour if you like your own space and you’re travelling in a small group.
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Packages: | Mt.Fuji Viewing and Fuji Kawaguchiko Autumn Leaves Festival |
Attended as: | Families with Young Children |
Posted on: | 2019/11/09 |
Activity Date: | 2019/11/07 |
Reviewed by: MC from Canada
My family (3 adults, 2 children) had an incredible time during this tour which was individualized for us based on our requests and preferences. Our guide Takashi was extremely knowledgeable, spoke excellent English and taught us so much about not only Mt. Fuji but Japan and Japanese culture. Additionally, Takashi’s broad international knowledge and understanding provided an added perspective and important context on Japan’s place globally today. Our driver Toshi was also excellent and entertaining and because of his understanding of weather patterns on the mountain, we made 2 critical stops along the way that allowed us to see the peak despite some poor weather conditions overall. Takashi took us to an incredible restaurant for lunch, a meal that all of us enjoyed and none of us will forget. An incredible trip overall which was made even better by the connection we made with our guide Takashi. On a personal note, I left my phone in the vehicle and Takashi & Toshi ensured that it was returned to me the same evening! It was much appreciated! I would highly recommend this private tour and ask for Takashi!
Thank you very much for your excellent review with such detailed description. It is very kind of you. Toshi and I are very pleased to know that we contributed to your family having a good time in Japan. It was our pleasure to have such a lovely family as you as our guest. We also had a wonderful time with you as we really enjoyed discussing various issues relating to Japan, Canada and the rest of the world. I hope that you also enjoyed your travel in Western Japan. Please give our best regards to the rest of the family. All the best wishes. Takashi
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Packages: | Mt.Fuji 5th Station and Lake Kawaguchi Tour < 10-Hour > |
Attended as: | Families |
Posted on: | 2019/07/20 |
Activity Date: | 2019/07/09 |
Reviewed by: Jeremy
Booked this tour a couple of months ago, when the weather forecast said it will be sunny. Unfortunately, the day of the tour itself, there was rain and snow, obviously Fuji-san would be a no-show. However, Taiji made the tour as comfortable for the group as possible, offering alternative activities for the day, since the situation is beyond anyone's control. Have to admit, Fuji-san was just the really optional part of the tour, and the priority was Gotemba Outlets. So we spent more the most part of the day there, taking our sweet time shopping and enjoying what the day has to offer. Taiji is very friendly, on time, drives safely, adaptable to our requests who would go above and beyond. Over all, I would have to say we were in very good hands, and I couldn't have asked for anyone better, would book a tour with them again in the near future.
Dear Jeremy
As said, we had a very difficult day with the weather but nevertheless thank you so much for leaving such kind comment. I work and do all the best especially on a cloudy day knowing that the priority of Fuji tour is to see and get good shots of the mountain.
Please let me know if you plan to come to Japan again. We are not just only doing Fuji tour but we can customize any location according to what you expect.
Looking forward to seeing you again.
Taiji
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Packages: | Plan A: Lake Kawaguchi & Gotemba Outlets < 10-Hour > |
Attended as: | Families |
Posted on: | 2019/07/14 |
Activity Date: | 2019/04/10 |
Reviewed by: Derek E
This was our second 2-day tour with Taiji in 3 years, and everyone had so much fun! Not only is Taiji super detailed oriented in planning a wonderful itinerary for our group, and equally efficient in executing even the most complicated and busiest schedules, it is all accomplished without making the tour group feel rushed at all. At the end, we were able to enjoy a fantastic customized experience that catered to the varied preferences that ranged from a 15-year old teenage girl up to grandparents in their 70's and 80's!
Best of all, Taiji not only provides a great tour service, but does so by enhancing the experience through his fun personality. Not only is his English excellent, but it is very difficult to find someone who is as humorous as Taiji who can not only understand but participate in sarcastic humor! Thank you so much again for the truly memorable and fun times, Taiji!
Dear Derek
It was such a pleasure to see you again here in Japan.
Yes 3 years was very fast since the first time you booked my tour when I just started this business but din't feel that much time have past when I saw you first at the hotel.
I was very pleased to hear from Veltra that you were requesting me again and myself enjoyed very much the fun time with you as well with your humors too and I remember just like we have been laughing all the way and also to visit new places from your request.
As you know i can manage to bring you to any place including your favorite shopping site Costco.
Oh, and thank you for the gift, I opened that Champagne on my birthday.
Hope that all of your team is doing well and hopefully see you again in Japan to explore new places.
Taiji
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Packages: | Plan A: Lake Kawaguchi & Gotemba Outlets < 10-Hour > |
Attended as: | Families |
Posted on: | 2019/07/14 |
Activity Date: | 2019/04/14 |
Reviewed by: Bob Tripp
Outstanding tour of Mount Fuji and overall great experience. Mr. Koizumi did a fantastic job as our guide and I would definitely recommend him for anyone taking this tour. His knowledge and overall attitude made the trip something I know my family and I will not soon forget. Thanks to everyone that made the tour what it was.
Dear Bob
Thank you very much for your kind review. I was so happy to find and read it in Veltra site today. I am very pleased to know that you and your family enjoyed the tour of Mt. Fuji very much and that I contributed into your spending good time in Japan. It was my pleasure to guide such a wonderful family as you around the region. Please give my best regards to the rest of the family. Takashi
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Packages: | Standard Plan with Top Guide |
Attended as: | Families |
Posted on: | 2019/07/11 |
Activity Date: | 2019/06/12 |
Reviewed by: Intan
My family and I took the private tour arranged by Tokyo Star Agency to the Mt. Fuji area, not to the Mt. Fuji itself, but rather to the surrounding areas such as Lake Saiko, Saiko Iyashino-Sato Nenba, Hanaterasu, Mt. Fuji Ropeway and also a visit to the local sake brewery, Ide Sake. Our tour guide, Mrs. Yuko Matsuka was an amazing lady and spoke good English. She lives in the Mt. Fuji area so she has extensive knowledge about this particular region. I really adored her. She also paid attention to my daughters' needs, I could tell that she's sincere and thoughtful. She took us for lunch at Maple Restaurant, the food was very good, enjoyed by my kids and also myself. It was one of the many great meals I've had during my trip in Japan.
Although what we hoped for was to see Mt. Fuji from a far unfortunately didn't come true due to the weather (it was covered with clouds), yet we weren't disappointed since Mrs. Yuko tried her best to entertain us and took us to alternative spots for us to enjoy the day. I also need to mention our driver, Mr. Kenichi Higashi, who was a good driver and also very friendly. He made sure that we're well informed about the traffic condition; also was keen to offer us to make stops at the rest station along the highway.
Overall, I do recommend everyone who's interested in taking a private tour to Mt. Fuji area, to choose the Tokyo Star Agency's service.
Dear Intan-san,
Thank you for writing such a positive review for the driver, Kenichi-san and me!
We are so flattered. Also, we appreciate your detailed description of our tour.
I suppose your recommendation will invite other people, especially the people who want to travel with their family,
to the places you have visited. I would like to say thank you again and I expect hopefully we will be able to meet you and your family here in Japan next time.
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Packages: | Mt.Fuji Viewing and Five Lakes Tour < 10-Hour > |
Attended as: | Families |
Posted on: | 2019/06/17 |
Activity Date: | 2019/06/01 |
Reviewed by: Marie
I was on the fence between booking a private tour or a bus tour to visit Mt. Fuji but I’m so happy I decided to book a private tour. I couldn’t have asked for a more knowledgeable and accommodating tour guide. Taiji made sure we were able to visit all the places we wanted to see around Mt. Fuji even if it went beyond the allotted time. He and the driver, Toshi, we’re fun to be with. I highly recommend their services to anyone who wants to visit Japan.
Dear Marie, it was a great pleasure to welcome you and thank you so much for leaving us a warm comment of your experience in the Fuji are.
Thank you also for booking both transfer services and I am sure Toshi welcomed you with his funky jokes since the day you arrived.
Hope that you will be back to Japan and to serve you again.
Sincerely,
Taiji
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Packages: | Plan A: Lake Kawaguchi & Gotemba Outlets < 10-Hour > |
Attended as: | Families |
Posted on: | 2019/06/12 |
Activity Date: | 2019/06/04 |
Reviewed by: Matthew
Very professional and informing. I would recommend and use again.
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Packages: | Plan A: Mt Fuji & Hakone Tour < 10-Hour > |
Attended as: | Couples |
Posted on: | 2019/04/26 |
Activity Date: | 2019/04/24 |
Reviewed by: John Mackenzie
This tour was exceptional in that it was possible to select and change the itinerary as the day progressed. The tour guide spoke good English, was knowledgeable about the places we visited, and was happy and adept at discovering additional places to visit to fit our interests. In addition, the driver also spoke good English, drove well and safely, and also was helpful in support of the guide. We also had a very nice lunch in a beautiful and peaceful restaurant. All in all, this was without doubt the best tour we had in Japan.
The tour comprised a married couple and a friend - all fairly elderly, but the guide made sure we were able to see all the important sight seeing aspects of the tour.
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Packages: | Plan A: Mt Fuji & Hakone Tour < 10-Hour > |
Attended as: | Couples |
Posted on: | 2019/04/06 |
Activity Date: | 2019/04/02 |
Reviewed by: LKL
Higashi is my Chinese-speaking Japanese born private
tour guide and having worked in China for many years, he is a gem that could give us Japanese culture and yet be able to relate to us - we are a Singaporean family (I was with my 70 year old mother and 2 sisters). He paced the entire trip nicely taking into account our speed, to the extent of serving our food needs and even accompany us to shopping to wherever we want and with such patience for a man! Encourage all to book him!
东谦一是我们的日本长大又能说中文的私人导游。他在中国工作了很多年,所以美好的融合了日本传统又能够跟我们的文化接近。由于我带了70岁的妈妈和两个妹妹,他完美得随我们的步伐导游,恰到好处。他更帮我们照顾周到, 餐饮和购物都随我们一起走,帮我们翻译,难能可贵的一个导游。大家请指定他为你的导游!
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Packages: | Mt.Fuji Viewing and Five Lakes Tour < 10-Hour > |
Attended as: | Families |
Posted on: | 2019/04/04 |
Activity Date: | 2019/04/04 |
Reviewed by: Adam s
The guide was fun and knowledgeable. The tour of the whiskey distillery and sake brewery was great. The sake brewery did not have an English translation but the guide translated for our group. We went to a great spot for lunch that was recommended by the guide. Amazing, I recommend the tour and especially if you need help with translation. Our driver was very friendly and accommodating interacted with the party. Highly recommend the tour.
Thank you very much for joining our tour. The restaurant we went used malted rice in their food, a result of the fermentation of Sake which is a portion of healthy food and gives tenderness to meat. It is called Kome Koji.
You can also find a naturally sweet rice drink (juice) called amazake known to have an anti-aging effect.
I hope the wine you bought at the supermarket was good also.
Thank you very much again.
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Packages: | Plan B: Suntory's Hakushu Whisky Distillery & Lake Kawaguchi Course |
Attended as: | Friends |
Posted on: | 2019/03/18 |
Activity Date: | 2019/03/13 |
Reviewed by: Diane Lorenzo
Our tour was perfect. it was more fun because of Saturo San and the driver(sorry i forgot the name, but he even gave us a parting gift which he drew himself) treated us not as guests but as friends. they made sure that we are comfortable and they are very knowledgable about the tour and about Japan. Saturo San made sure that he answered all our questions before the tour ends. the only thing is the time in Gotemba outlet, I didn't have enough time for shopping. but it was still ok! will highly recommend this to my family and friends.
it's really convenient and more fun if you have a tour guide and a private van especially when you're travelling with kids.
:)
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Packages: | Plan A: Lake Kawaguchi & Gotemba Outlets < 10-Hour > |
Attended as: | Families with Young Children |
Posted on: | 2018/11/15 |
Activity Date: | 2018/11/10 |
Reviewed by: Amrish Patel
This is one of those tours that can be a hit or a total miss, it is heavily reliant on the weather. We were lucky, we had clear views and cloudless blue skies.
We were picked up from our hotel in Tokyo and were dropped off in the evening at our hotel in Odawara - Hakone. It is long day.
Well worth the cost as all of our luggage was also on the mini-bus
Noasan, our driver and guide was punctual, professional and patient.
I cannot recommend Veltra and their team in Japan highly.
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Packages: | Full Size Van |
Attended as: | Couples |
Posted on: | 2018/11/14 |
Activity Date: | 2018/10/30 |
Reviewed by: Sarine
Tom, our tour guide was simply fabulous. He arrived at our hotel on time and had a driver with him. He explained our plan for the day and asked if we wanted to alter anything. It was raining that day so he suggested an alternate tour so we can get the most out of the experience. Instead of going to the Pagoda to view Mt Fuji ( which wouldn’t happen because of the fog and rain), we decided to visit the natural ice cave and wind cave instead. It was such an adventure and me and my girlfriends had so much fun. We then went to an authentic tic Japanese restaurant for lunch by the lake, did the ropeway, went to a Sakw brewery and finished off with a bath at the hot springs. If tpu’re thinking of a day trip to MT Fuji, hiring Tom is the only way to go! And he spoke perfect English :)
Thank you so much for a wonderful day Tom!!
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Packages: | Plan A: Mt Fuji & Hakone Tour < 10-Hour > |
Attended as: | Friends |
Posted on: | 2018/10/11 |
Activity Date: | 2018/10/04 |
Reviewed by: Jeannette and Tony
Overall tour was excellent. Long drive, but that was to be expected. Nori was friendly and informative.
Climate control in van needed to be more efficient.
Lunch stop location was excellent. Participants pay for own lunch, not included with tour price.
Tour stops were not the typical tourist stops, but more local attractions which were wonderful and not at all crowded.
Thank you for your warm words! Very happy to hear from you... It was a pleasure for us as well to spend with you all!!! Cloud sea was so beautiful, wasn't it? So sorry for the climate control in van and thank you for letting us know... Please say hi to everyone and thank you very much again!!! Noriko
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Packages: | Mt.Fuji 5th Station and Lake Kawaguchi Tour < 10-Hour > |
Attended as: | Friends |
Posted on: | 2018/10/09 |
Activity Date: | 2018/09/27 |
Reviewed by: PK_
very nice tour, wonderful tour guide, good driver, on-time.
Very happy to hear from you! We also really enjoyed eating, shopping and taking pictures a lot with you all!!! Please let us know when you come to Japan again! Many thanks... Noriko
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Packages: | Plan A: Mt Fuji & Hakone Tour < 10-Hour > |
Attended as: | Families |
Posted on: | 2018/09/05 |
Activity Date: | 2018/07/26 |
Reviewed by: Ming
We were picked up on time by our guide Tom Harada. He was very throughout and thoughtful in planning what we should visit and made all the different sites arrangement efficiently . He is knowledgeable about the itinerary on hand . His approach is filled with dedication and heart . I would recommend to anyone looking for an English speaking guide to reserve Tom Harada. You will not be disappointed.
I hope all is well with you and your wonderful family. I want to thank you for your very kind and generous review on Veltra site. It means a lot to me ! My work on 20 August around Mt. Fuji has become a great memory thanks to your kindness and quality personality of all your family.. Thank you for giving me a fond memory. Once again, I will be wishing nothing but the very best for you and yours.
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Packages: | Plan B: Suntory's Hakushu Whisky Distillery & Lake Kawaguchi Course |
Attended as: | Families |
Posted on: | 2018/08/30 |
Activity Date: | 2018/08/20 |
Reviewed by: Firdaus Samsuri
Overall the tour was a great experience for me and my family.
Our guide Taiji was very knowledgable about the places we visited and was very flexible and accomodating to our plans. He was also very engaging towards the group.
We would definitely engage him again when we tour Japan again and strongly recommend him to travellers.
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Packages: | Plan A: Lake Kawaguchi & Gotemba Outlets < 10-Hour > |
Attended as: | Families |
Posted on: | 2018/08/29 |
Activity Date: | 2018/08/20 |
Reviewed by: Mieri & Alethea
We (2 adults) visited Tokyo during the Sakura season and were fortunate to have Tom Harada as our personal guide for a whole day. The driver was a colleague of his who normally does Chinese guided tours so we had two very nice professionals on board.
On our way to Mount Fuji Tom asked us thoroughly about our interests and what we would prefer to see. So he made an individual plan for us and it was great.
The weather was perfect and we had a beautiful view of Mt. Fuji.
Tom knows literally EVERYTHING and he is also very entertaining.
He is not only the perfect guide who can read his clients very well and adapt to that but he is also a great photographer. This has probably something to do with his former job. He took beautiful pictures of us always telling us where to stand so the light and the view would be better.
He took us to a great restaurant for lunch.
We could tell that he is very passionate about what he does and that genuineness is great to see and that is exactly what makes this tour so special.
We strongly recommend this tour for everybody visiting Mt. Fuji.
It was one of the best experiences we had in Japan.
And make sure you ask for Tom.
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Packages: | Test Package |
Attended as: | Friends |
Posted on: | 2018/06/26 |
Reviewed by: Brian Shelton
Our custom family private day trip with Mr. Tom Harada and his associates was exactly what we wanted. His English was perfect, he was extremely patient, courteous, friendly, and knowledgeable about both the history of the areas we visited as well as their current attractions and features. He was waiting for us in our hotel when we arrived in the lobby, and was always managing our time throughout the day so we were able to see everything we wanted. He customized the tour to our preferences and specifications, and also recommended other areas that were convenient and very enjoyable. The transportation was very clean and comfortable, and the driver was very safe. He even assisted us with our bags and booking tickets on the shinkansen at the conclusion of the tour, ensuring we were safely on our way to our next destination. He also offered us his phone number if we had any problems the rest of our trip in Japan he could help with.
This tour is highly recommended, and I would encourage you to trust Mr. Harada with your tour, as he knows all the secrets, hidden gems, and in's-and-out's to ensure your valuable time is spent wisely.
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Packages: | Test Package |
Attended as: | Families |
Posted on: | 2018/06/24 |
Reviewed by: Renato
Guide was extremely friendly and knowledgable. We found anew friend in Japan!
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Packages: | Test Package |
Posted on: | 2018/04/30 |
Reviewed by: H Lie
Great tour , very patient tour leader, courteous driver. Surely give us memorable moment at Japan. Outstanding tour
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Packages: | Plan A: Mt Fuji & Hakone Tour < 10-Hour > |
Attended as: | Families with Young Children |
Posted on: | 2018/04/21 |
Activity Date: | 2018/04/19 |
Reviewed by: Dawn
Mr. Tom, our personal guide took us to the Kawakuchiko lake to see Mt. Fuji and we were very lucky that it was a bright and sunny day that we can see the Mt. Fuji clearly. Our guide let us move onto the next sightseeing spots at our own pace so it is very enjoyable for the whole family!
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Packages: | Plan A: Mt Fuji & Hakone Tour < 10-Hour > |
Attended as: | Families |
Posted on: | 2018/04/18 |
Activity Date: | 2018/04/13 |
Reviewed by: Izham
Yoshi was an excellent guide. He showed us around well and was a good source of information. We would like to thank him very much.
Dear Izham
I'm very glad to see your comments and five stars.
I'll be with you in anywhere Japan if you have a chance to come to Japan again.
I hope your business will be prosperous forever.
I'm dreaming if I could perform as a Jazz singer in your music program in Malaysia.
Good luck!
Yoshi
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Packages: | Plan A: Lake Kawaguchi & Gotemba Outlets < 10-Hour > |
Attended as: | Families |
Posted on: | 2018/04/13 |
Activity Date: | 2018/04/07 |
Reviewed by: DiJoyce
Endo-San was waiting for us at the appointed time in our hotel, he is truly fluent and an excellent guide and we had a knowledgeable and fun day. The other thing that was memorable was our udon lunch in a small restaurant (inn?) which was both delicious and good value. We ended the wonderful day with 45 minutes in an onsen - my first in an open-air onsen, looking at Mt Fuji. Of course thanks to God who gave us perfect weather and thus a marvellous view of the mountain. I would recommend Endo-San to anyone traveller.
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Packages: | Mt.Fuji 5th Station and Lake Kawaguchi Tour < 10-Hour > |
Attended as: | Friends |
Posted on: | 2018/04/06 |
Activity Date: | 2018/04/03 |
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Dear Indra
Thank you very much for your comment. The weather has been good and I can see you enjoyed your day from the photo as well.
Looking forward to seeing you next time and show you other places next time. Taji