Reviewed by: Bree
Our guide was excellent; knowledgable, interesting and funny. We really liked him. The trip itself was really enjoyable. We weren't lucky with the clouds and couldn't see Fujisan for most of the day, but were lucky enough to catch a glimpse in the afternoon while enjoying delicious ice cream. Driving past the suburbs of Tokyo and out in to the countryside and different towns was really interesting. A great way to see outside of Tokyo even though Fuji was elusive. The view of Fuji when it did come, was stunning.
Rating: | |
---|---|
Packages: | Bus Tour with Ekiben Box Lunch |
Attended as: | Families |
Posted on: | 2019/06/15 |
Activity Date: | 2019/05/20 |
Reviewed by: Bob Tripp
Outstanding tour of Mount Fuji and overall great experience. Mr. Koizumi did a fantastic job as our guide and I would definitely recommend him for anyone taking this tour. His knowledge and overall attitude made the trip something I know my family and I will not soon forget. Thanks to everyone that made the tour what it was.
Rating: | |
---|---|
Packages: | Standard Plan with Top Guide |
Attended as: | Families |
Posted on: | 2019/06/15 |
Activity Date: | 2019/06/12 |
Reviewed by: Calt
In spite of very inclement weather conditions, we enjoyed the tour and appreciated the effort of our guide, Asako, to keep the tour on track.
Rating: | |
---|---|
Packages: | 【Until December】Mt. Fuji & Hakone Tour Bullet Train Return with Lunch |
Attended as: | Families |
Posted on: | 2019/06/12 |
Activity Date: | 2019/06/10 |
Reviewed by: Intan
My family and I took the private tour arranged by Tokyo Star Agency to the Mt. Fuji area, not to the Mt. Fuji itself, but rather to the surrounding areas such as Lake Saiko, Saiko Iyashino-Sato Nenba, Hanaterasu, Mt. Fuji Ropeway and also a visit to the local sake brewery, Ide Sake. Our tour guide, Mrs. Yuko Matsuka was an amazing lady and spoke good English. She lives in the Mt. Fuji area so she has extensive knowledge about this particular region. I really adored her. She also paid attention to my daughters' needs, I could tell that she's sincere and thoughtful. She took us for lunch at Maple Restaurant, the food was very good, enjoyed by my kids and also myself. It was one of the many great meals I've had during my trip in Japan.
Although what we hoped for was to see Mt. Fuji from a far unfortunately didn't come true due to the weather (it was covered with clouds), yet we weren't disappointed since Mrs. Yuko tried her best to entertain us and took us to alternative spots for us to enjoy the day. I also need to mention our driver, Mr. Kenichi Higashi, who was a good driver and also very friendly. He made sure that we're well informed about the traffic condition; also was keen to offer us to make stops at the rest station along the highway.
Overall, I do recommend everyone who's interested in taking a private tour to Mt. Fuji area, to choose the Tokyo Star Agency's service.
Dear Intan-san,
Thank you for writing such a positive review for the driver, Kenichi-san and me!
We are so flattered. Also, we appreciate your detailed description of our tour.
I suppose your recommendation will invite other people, especially the people who want to travel with their family,
to the places you have visited. I would like to say thank you again and I expect hopefully we will be able to meet you and your family here in Japan next time.
Rating: | |
---|---|
Packages: | Mt.Fuji Viewing and Five Lakes Tour < 10-Hour > |
Attended as: | Families |
Posted on: | 2019/06/11 |
Activity Date: | 2019/06/01 |
Reviewed by: Jill
Overall, Caca did a good job. Her English was understandable. I am glad I took the trip as I would not have seen these sites otherwise. Now, negatives were the really impolite guests- obviously not the fault of the company. We waited on the bus at our first stop for 45 minutes, Caca looking for them, and we thankfully just left. The next stop we waited an additional 15 minutes for 2 more guests. The departure times were very clearly stated. There were 2 other guests continually having a loud conversation while Caca was talking-making it difficult to hear. I wish someone would have said something because they were obviously oblivious- but I guess I also could have stepped up. The only other thing was I felt we spent way too much time on the bus. I totally understand these tours need to cater to all, but I definitely like to be more active. Something to think about for an active traveler. The lunch was surprisingly very good and filling. I took the bullet train back and Caca was great about making sure we knew exactly what we needed to do.
Rating: | |
---|---|
Packages: | Bus Tour with Bullet Train Return (With Lunch) |
Attended as: | Solo Travelers |
Posted on: | 2019/06/09 |
Activity Date: | 2019/06/06 |
Reviewed by: Matt
Overall, it was wonderful. The guides spoke great English and were kind, informative, and helpful. Fuji is amazing and the Forest was incredible too. For the caves...the description could have been much better. I did not realize it would involve significant climbing and dangerous conditions. The description simply said weird comfortable shoes and clothes that can get dirty. There are deep caverns, small ladders, and dangerous icy terrain. I actually stopped early into it because I was concerned. Everyone else went and loved it, but I stayed back of my own volition.
Rating: | |
---|---|
Packages: | Mt. Fuji, Cave and Forest of Spirits Tour |
Attended as: | Solo Travelers |
Posted on: | 2019/06/09 |
Activity Date: | 2019/06/07 |
Reviewed by: TAR
It is really weird when the weather is not good (rain and windy ) and your guide instead of making your day better, nice and interesting in each stop he was reminding and highlighting our bad luck because of the weather and we will not be able of see nothing
If we had a knowledgeable guide during the 5/6 hours bus ride, the trip maybe become much better instead of dropping us in each stop telling have a round and see you in 30/45 min.
I believe it is not good idea to join the trip when
sky is not clear if you can check the weather forecast before
For those who booking before like in our case it would be fair from the VELTRA to cancel the trip and refund it or exchange with another trip
Wish that my feedback make your service better
Rating: | |
---|---|
Packages: | Mt. Fuji Tour with Lunch (2019 Plan) |
Attended as: | Families with Young Children |
Posted on: | 2019/06/09 |
Activity Date: | 2019/06/07 |
Reviewed by: EGGolicious
The trip was great. Apart from a bit hurry at each stop. We visit the ninja village and expect that we will see the ninja show but nothing except only one ninja for photograph.
Rating: | |
---|---|
Packages: | Mt. Fuji Tour with Lunch (2019 Plan) |
Attended as: | Friends |
Posted on: | 2019/06/08 |
Activity Date: | 2019/06/06 |
Reviewed by: Marie
I was on the fence between booking a private tour or a bus tour to visit Mt. Fuji but I’m so happy I decided to book a private tour. I couldn’t have asked for a more knowledgeable and accommodating tour guide. Taiji made sure we were able to visit all the places we wanted to see around Mt. Fuji even if it went beyond the allotted time. He and the driver, Toshi, we’re fun to be with. I highly recommend their services to anyone who wants to visit Japan.
Dear Marie, it was a great pleasure to welcome you and thank you so much for leaving us a warm comment of your experience in the Fuji are.
Thank you also for booking both transfer services and I am sure Toshi welcomed you with his funky jokes since the day you arrived.
Hope that you will be back to Japan and to serve you again.
Sincerely,
Taiji
Rating: | |
---|---|
Packages: | Plan A: Lake Kawaguchi & Gotemba Outlets < 10-Hour > |
Attended as: | Families |
Posted on: | 2019/06/08 |
Activity Date: | 2019/06/04 |
Reviewed by: Larkmom
We booked this tour to cap our Japan visit based on several reviews. Overall the experience was great because it went to several places which had it's good and bad points. Blessed with good, clear skies, our group was lucky to see Mount Fuji on our way to the lake and when we reached the 5th stop. That in itself made the trip worthwhile-be forewarned that when the weather does not cooperate, you may not have a chance to see Mount Fuji. As for the rest of the day, our tour guide was Liza who was super sweet and entertaining. She gave information about each area and about Japan in general which was fascinating. There was an automated guide who spoke a little about the area as well but honestly, we preferred listening to Liza. I've been to other tours in the past where you listened to a recorded guide but it was a human voice. The tour was packed with several destinations which made us feel a bit rushed. Our 3rd stop was at the ninja village which was also our buffet lunch. The park itself was so fun but because we were only given an hour there, we didn't enjoy the entire village. Wished we could've spent more time eating and exploring the village. We also enjoyed the 5th stop but were only given 30 minutes there. Again, would've loved to have hiked up and enjoy the area but we had a final stop to get to. The final stop was a virtual ride in a theme park which is similar to one of the Disney California adventure ride. In my opinion, we could've skipped this activity entirely so we can spend more time at the Ninja Village and 5th stop. Overall, the tour was good not outstanding due to the time constraints. Liza kept everyone on track and on time and did a wonderful job explaining the sites and history. I would recommend this tour with the lunch option because it was very good for what you get.
Rating: | |
---|---|
Packages: | Mt. Fuji Tour with Lunch (2019 Plan) |
Attended as: | Families |
Posted on: | 2019/06/08 |
Activity Date: | 2019/06/05 |
Reviewed by: Patrizia
I want emphasize that our tour guide and bus drivers were great! They were sweet and kind and really made sure the tour was kept organized. However, the actual tour was incredibly expensive for no reason! The only picture I was able to get of Mt. Fuji was on the bus! Now I understand that Fuji is very easily covered by clouds and the mountain can be seen once the clouds move. What I did not appreciate was that we were not able to go to the 5th station because of over crowding? How is that our problem? So we went to the 4th station and there was nothing there but a parking lot and a gift shop. Then we took the sky gondola ride just to see a dried up forest. The hot springs gave me a headache re the smell and the boat ride offered no views of Fuji. I believe this tour is falsely advertised and overpriced. I just wanted to get back to Tokyo.
Rating: | |
---|---|
Packages: | 【Until December】Mt. Fuji & Hakone Tour Bullet Train Return without Lunch |
Attended as: | Couples |
Posted on: | 2019/06/03 |
Activity Date: | 2019/04/22 |
Reviewed by: UKWMtraveller
I chose this tour for the convenience of being picked up from my hotel in Tokyo. The seating in the coach was a little tight but no different from other coaches I've been on in Japan. Unfortunately, our guide repeated herself incessantly throughout the journey and this was exceedingly irritating. I'm sorry to say that I resorted to listening to music through my earphones in preference to hearing what our guide was saying. I booked the lunch option and was pleasantly surprised at the food quality. The place where we stopped catered specifically for large groups and was well set up for these.
My main issue was with the very short amount of time allocated at each stop. The day was cloudy, but with occasional clear spots, providing sporadic opportunities to photograph Mt Fuji. However, with only 15 to 30 minutes at each of the viewing stations, it was frustrating to have to return to the coach so quickly without having enough time to wait for a break in the clouds to take a decent photo of Mt Fuji. That said the views on and around lake Ashi were fabulous and the cable car journey to the top of Mt Komagatake was worthwhile, with some very nice scenery at the summit.
On the way back to Tokyo we chose not to return on the coach (even though we had booked it) and took the bullet train instead. This turned out to be an excellent choice because we were back in Tokyo Central Station within 35 minutes of boarding the train, rather than the three hours or so on the coach.
In fairness to the tour operator, I would say that the short time available at the viewing stations was not their fault, because I suspect that time restrictions applied to the large coaches at each stopping point. In hindsight, I think that I should have booked a more bespoke tour catering for fewer people. Being in a smaller vehicle/group might have provided the flexibility to make brief stops during our journey to take opportunistic photos of Mt Fuji when there were breaks in the clouds.
Rating: | |
---|---|
Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Friends |
Posted on: | 2019/06/01 |
Activity Date: | 2019/05/30 |
Reviewed by: Daniel W
Thanks for the tour. Everything was good: the tour guide has helpful, the places we visited were memorable and the lunch was great!
Rating: | |
---|---|
Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Couples |
Posted on: | 2019/05/29 |
Activity Date: | 2019/05/17 |
Reviewed by: Lisa & Lee
My husband and I enjoyed the trip, we had clear skies and could see Fuji from the bus most of the day. Our guide Fuji-San was very knowledgeable. Good variety of stops. The 5th station was really busy, we enjoyed the other stops more. Would have been nice to have more time at the stops but appreciate there was a lot of kms to covering the day.
Good value for money and lots of food options at the stops.
Rating: | |
---|---|
Packages: | Bus Tour Without Lunch |
Attended as: | Couples |
Posted on: | 2019/05/28 |
Activity Date: | 2019/05/26 |
Reviewed by: richard64
the tour is wonderful.on time.tour guide Ms.Yoko was so impressive and gives us detailed info. come back in the future.
Rating: | |
---|---|
Packages: | Bus Tour with Ekiben Box Lunch |
Attended as: | Families |
Posted on: | 2019/05/27 |
Activity Date: | 2019/05/25 |
Reviewed by: Eve Wong
Difficult to locate the tour provider at pickup pt, no counter or signage board. The cruise is rather boring, would rather pay more if snacks and drinks can be provided during the cruise since it's a long day tour.
Rating: | |
---|---|
Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Families |
Posted on: | 2019/05/27 |
Activity Date: | 2019/05/24 |
Reviewed by: AMPzini
I loved every single place we went to, but it was too many places for the amount of time, it was 40 minutes in each spot so if you want to have time to look around, eat local food (there’s a lot of local delicious snacks), take a picture and maybe go souvenir shopping in each place then 40 minutes is not enough. I would rather the tour leave an hour early or maybe miss one of the places and enjoy it more throughly. Guide was great! Loved her!
Always go to the restroom before the tour, tour places are crowded and you will miss a good amount of quality time if you go in a tour stop. If you don’t have a lunch box included then buy something before the tour, you’ll lose a lot of time figuring out what to eat.
Rating: | |
---|---|
Packages: | Bus Tour Without Lunch |
Attended as: | Couples |
Posted on: | 2019/05/27 |
Activity Date: | 2019/05/25 |
Reviewed by: Miez
I took Mt. Fuji 5th Station, Shiraito Falls and Oshino Hakkai Tour from Tokyo / With Ekiben Box Lunch from Veltra. Overall, the experience was satisfactory. The meeting point was easy to find because the instructions were clear and there are people from the travel company who were more than eager to assist their guests. Also, our tour guide was very accommodating and very lively which keeps everyone happy during the entire trip. She even assisted me in checking if the Tokyo Metropolitan was still open after the trip because I wanted to go there. We also had a stop in a place which has an unobstructed view of Mt. Fuji. I think this stop was no included in the itinerary. The most important thing I appreciated about this trip was that they refunded me with half of the amount I paid because originally, I plan to travel together with my sister. Unfortunately, she was not feeling well on the day of the trip so she had to cancel her plan to accompany me in the trip. I informed the travel agency in less than an hour before the scheduled trip and I wasn’t expecting any refund because I cancelled in less than an hour. But, to my surprise, they refunded me with half of what I paid and the tour guide even gave me the extra box lunch intended for my sister. It was really appreciated.
Rating: | |
---|---|
Packages: | Bus Tour with Ekiben Box Lunch |
Attended as: | Solo Travelers |
Posted on: | 2019/05/27 |
Activity Date: | 2019/04/07 |
Reviewed by: Sathiah Sankar
Everything was perfect about it. I loved it. Guide was awesome. Looking forward for my next trip.
Rating: | |
---|---|
Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Solo Travelers |
Posted on: | 2019/05/27 |
Activity Date: | 2019/05/18 |
Reviewed by: Julie
If you go on this tour, please take into account the weather forecast. The morning we left from Tokyo, it was pouring rain. The rest of the day was also covered in grey clouds, rain and fog. We therefore did not see Mt. Fuji at all. Not even a glimpse unfortunately. Although we did go up the cable car, we could not see more than like 30 meters ahead due to the fog.
Although the weather forecast is unpredictable, and the organization is of course not to blame for bad weather (humans can unfortunately not control it) it is a pity that we did not get any compensation whatsoever. Having paid this huge amount of money for a bus tour where we did not even see the mountain has simply been a disappointment. Nevertheless, the tour guide was energetic and nice.
Rating: | |
---|---|
Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return without Lunch |
Attended as: | Solo Travelers |
Posted on: | 2019/05/26 |
Activity Date: | 2019/05/21 |
Reviewed by: Andie
We loved the tour to mount fuji. Yukiko (our guide) was funny and very informative. They were amazing and waited for us, as we got lost and arrived a little late to the meeting place.
We booked the trip to a warm day, but be advised, mt fuji has unpredictable weather, and it was full of clouds. We managed to get a couple of shots with the peak, but it was hard. The other spots were also very nice. This was our last day in Japan and so we had already seen a lot of shrines and temples, and the time allocated to each spot was just right, as we had a 2h trip back to Tokyo. We do understand that for people whose tour this is the first, it might be a little overwhelming and too short a time. So I think it would be best to book it further along your trip. We booked it only a couple of days prior to the actual tour, and everything went great! The lunch box is a bento box, with local food. We didn't book it, and bought a few sandwiches and took them with us for the tour. For us, this was the best option. You can also buy at each stop, but it may be more expensive, and that may be a reason to run out of time in the visiting spots.
Rating: | |
---|---|
Packages: | Bus Tour Without Lunch |
Attended as: | Couples |
Posted on: | 2019/05/25 |
Activity Date: | 2019/05/23 |
Reviewed by: Raul
Our main purpose of doing the trip was to see Mt. Fuji up close as do the others in the tour. Unfortunately for all of us, the mountain was enveloped with fogs/cloud from below Station 5 that we could not see anything of Mt. Fuji. A German even spoke for most if not all of us when he requested the bus return to Station 5 when the clouds cleared a little.
Second, the tour buses in Europe mostly has toilets in them. Not for ordinary use but "when necessary only". It should be a must for all tour buses in Japan for a total tourist comfort and ease of mind.
The rest of the tour sites are excellent and the tourist guide spoke excellent english and spoke a lot about Japanese culture and the country as well.
Rating: | |
---|---|
Packages: | Bus Tour Without Lunch |
Attended as: | Families |
Posted on: | 2019/05/24 |
Activity Date: | 2019/05/20 |
Reviewed by: Sunny
If you are looking for a convenient way to see Mount Fuji from japan this is the tour for you. Eko our guide for the day was pleasant, friendly and knowledgeable. She made the trip fun driving between site to sight. Her English was perfect and humor a joy. The lunch was fantastic, lots of variety and tasty. I highly recommend this tour if you only have a day to spend in the region. The option for the fast train back to Tokyo (which we choose last minute during the trip) is also worth the ride and experience. Eko helped us arrange that easily.
Considerations: It is a long day. Time of year - if it's a colder month, i might opt for a shorter tour.
Rating: | |
---|---|
Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Friends |
Posted on: | 2019/05/24 |
Activity Date: | 2019/02/27 |
Reviewed by: Assunta Macolino
This tour was fantastic and very well priced. I highly recommend the tour for anyone wanting to visit Mt Fuji.
Rating: | |
---|---|
Packages: | Bus Tour Without Lunch |
Attended as: | Solo Travelers |
Posted on: | 2019/05/24 |
Activity Date: | 2019/05/22 |
Reviewed by: Pat
If you want to see Mt Fugi, I'd suggest another tour. This one covered the minimum. They took us to each spot, but no info given. Also, the website is very misleading. We did NOT have an English-speaking guide. The assistant spoke broken English and spoke so softly over the bus' PA system that we could hear almost nothing. She tried, but it was not at all what we were expecting. The included lunch was really terrible. Cold tempura isn't appetizing. So, we bought food at the other stands around the area. In general, just not much of a tour.
Rating: | |
---|---|
Packages: | Test Package |
Attended as: | Friends |
Posted on: | 2019/05/21 |
Activity Date: | 2019/05/13 |
Reviewed by: Mary
Beautiful flower garden, really awesome. Too many outlets and makes one goes crazy. Guide is informative and explains clearly in English.
Rating: | |
---|---|
Packages: | Test Package |
Attended as: | Friends |
Posted on: | 2019/05/21 |
Activity Date: | 2019/05/18 |
Reviewed by: Mary
Journey well spent with clear explanation from guide. Tour is well organised and coordinated.
Rating: | |
---|---|
Packages: | Bus Tour with Ekiben Box Lunch |
Attended as: | Friends |
Posted on: | 2019/05/21 |
Activity Date: | 2019/05/17 |
Reviewed by: Mary
Time well spent and the guide speaks well and explains clearly. She is informative and never a dull moment. Would recommend friends/family to book this tour. thanks alot.
Rating: | |
---|---|
Packages: | 【Until December】Mt. Fuji & Hakone Tour Bullet Train Return with Lunch |
Attended as: | Friends |
Posted on: | 2019/05/21 |
Activity Date: | 2019/05/16 |
Reviewed by: Heather
While the trip was good, everything went smoothly and the tour guide was very informative and helpful, it was disappointing to learn we have very little time at each stop. We felt very rushed, including for lunch. I suggest the tour return later, or you are upfront with customers that in order to fit in all of the activities the actual time at each stop is very limited.
Rating: | |
---|---|
Packages: | 【Until December】Mt. Fuji & Hakone Tour Bullet Train Return with Lunch |
Attended as: | Friends |
Posted on: | 2019/05/20 |
Activity Date: | 2019/05/17 |
Reviewed by: RBA
Very nice and very fascinating tour. Will definitely do it again. Also no problem recommending to friends
Rating: | |
---|---|
Packages: | 【Until December】Mt. Fuji & Hakone Tour Bullet Train Return with Lunch |
Attended as: | Families |
Posted on: | 2019/05/20 |
Activity Date: | 2019/05/16 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Dear Bob
Thank you very much for your kind review. I was so happy to find and read it in Veltra site today. I am very pleased to know that you and your family enjoyed the tour of Mt. Fuji very much and that I contributed into your spending good time in Japan. It was my pleasure to guide such a wonderful family as you around the region. Please give my best regards to the rest of the family. Takashi