Reviewed by: Ray
The places of interests were worth going although it's packed with tourist. I wasn't too happy with the guide because he didn't even bother to explain much about the places of interest. He just took us there and told us to return at a specific time without introducing the place. A bus driver could have done his job. In the package, I was promised to have vocanlo eggs but didn't receive anything at all.
I should opt to visit the places myself instead of following this tour. Disappointed.
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Packages: | おすすめプラン |
Attended as: | Couples |
Posted on: | 2019/07/04 |
Activity Date: | 2019/04/13 |
Reviewed by: Lauren
Enjoyed the day. It would have been better to spend more time in the surrounding areas of Mt Fuji rather than spending the last two hours in the shopping mall close by. Well organised though thank you!
Thank you for your participation and your comments! We will keep improving our itinerary and service standard to make better trips for customer. We are looking forward to see you again in the future!
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Packages: | Standard Plan |
Attended as: | Couples |
Posted on: | 2019/07/04 |
Activity Date: | 2019/05/05 |
Reviewed by: Alexia and Chris
A very easy tour, however not enough free time in each destination.
The lunch we ordered wasn’t nice. Better off purchasing authentic food at each stopping destination.
Tour guide was friendly and informative.
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Packages: | Bus Tour with Ekiben Box Lunch |
Attended as: | Families |
Posted on: | 2019/07/04 |
Activity Date: | 2019/07/02 |
Reviewed by: David B
Great guides, professional, knowledgeable, and courteous. You won’t be disappointed.
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Packages: | Shinjuku Pick Up Plan - No Gear Rental |
Attended as: | Solo Travelers |
Posted on: | 2019/07/04 |
Activity Date: | 2019/07/02 |
Reviewed by: Amber
The entire tour was rushed not sure why as we couldn't do the ropeway, so you would think we would have had extra time. They added a box to the website showing that it was closed after my group had already booked the tour. We took a cruise through the fog, and it was not on the cool pirate boat described and pictured. The cruise was a waste as well because you couldn't see anything. We also went to the museum which is supposed to provide a great view of Fuji but again we couldn't see anything.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Friends |
Posted on: | 2019/07/02 |
Activity Date: | 2019/06/27 |
Reviewed by: Heather
We knew that it was a bus tour, but it was a little cramped compared to other bus tours that we have been part of in Sapporo. I think that is due to that this tour is in Tokyo so more people were on the bus. The tour guide, Irene was very nice and accommodating, despite some rude tour people on the tour bus. As a bit of advice, when you are given a time frame in Japan, you better be punctual or you will be left behind! As we were going to various places, we were on a challenging schedule, so the tour guide let everyone know this at the beginning of the tour, and everyone needs to be respectful of each other's time. Two people did not respect this rule and ended up being left behind at one stop, but made it back to the bus at the next stop, fortunately for them the distance was reachable, but I'm sure had a bit of a walk to catch up. The weather that day did not allow for us to see Mt. Fuji, which was a bummer, but not the fault of the tour guide or the tour experience.
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Packages: | Mt. Fuji Tour with Lunch (2019 Plan) |
Attended as: | Families |
Posted on: | 2019/07/01 |
Activity Date: | 2019/06/22 |
Reviewed by: Christine
The tour guide is great unfortunately, the tour itself is not exactly how it disclosed. The bus stop for 5 minutes for one spot to view Mt. Fuji but not the best view at all. As we drove by we saw there are few spots that we can see the Mt. Fuji very clear but the bus just driving by very fast. The ropeway was under construction so they skip that part. This tour claims that we’re supposed to go on a pirate ship to tour Ashi Lake instead we just went on a ferry. We were a little disappointed cause it was not how it disclosed.
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Packages: | Bus Tour with Bullet Train Return (With Lunch) |
Attended as: | Families with Young Children |
Posted on: | 2019/06/28 |
Activity Date: | 2019/06/26 |
Reviewed by: Rachel
This tour stops at all the right places and each stay isn’t too short or too long. Our tour guide Amy was brilliant, even offering to take pictures for us solo travellers and she made us all Origami birds on the bus ride home. Engaging and very informative.
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Packages: | Bus Tour Without Lunch |
Attended as: | Solo Travelers |
Posted on: | 2019/06/27 |
Activity Date: | 2019/06/25 |
Reviewed by: Margret Best
We only had one full day in Japan on our way home to Australia so we decided to take a tour out to the iconic Mt Fuji. We were picked up right on schedule from our hotel and spent about half an hour collecting other people from various locations before heading out to Mt Fuji. Our guide entertained us along the way with some history and personal anecdotes and even a little sing-along in Japanese. The weather favoured us too, the day being clear and sunny, so we were able to see the peak. The only downside was the cold wind. I was wishing for earmuffs! The cable car ride was cancelled due to the wind but we were able to see a lovely peace park instead. We could have returned to Tokyo on the bus, but we opted for the Bullet train instead. Our guide made all that easy. The experience of seeing those fantastic trains whooshing through the station while we waited for ours was amazing in itself. I'd definitely recommend this tour.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Couples |
Posted on: | 2019/06/27 |
Activity Date: | 2019/06/16 |
Reviewed by: Rowel
Good but we were not able to see mt. Fuji due to the weather.
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Packages: | Bus Tour with Bullet Train Return (With Lunch) |
Attended as: | Families |
Posted on: | 2019/06/27 |
Activity Date: | 2019/06/24 |
Reviewed by: Tiernan
Almost everything about this trip was perfect, from the travel guide, to the atmospheric views. The only major con I have is the ropeway ride. They stuff as many people as possible onto oa singular cart so that you can't move or take photos of the views through people's heads. Not a dealbreaker, but it's the reason I wouldn't give this trip a perfect score. 4/5.
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Packages: | Bus Tour without Lunch |
Attended as: | Couples |
Posted on: | 2019/06/21 |
Activity Date: | 2019/06/19 |
Reviewed by: Ahmed Abu Tayeh
It was a great tour with a very nice tour guide. The visits were very well organized and the places we went to had a lot of nice views. Highly commended
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Packages: | Bus Tour Without Lunch |
Attended as: | Families with Young Children |
Posted on: | 2019/06/20 |
Activity Date: | 2019/06/18 |
Reviewed by: Ali
The tour was ok. It was good to have a tour guide to help explain things. We were only on the mountain for 30 minutes which was no where near enough time. We needed at least an hour. The boat ride was nice too. The ropeway was closed due to wind so they took us to an aquarium close to the mountain. The aquarium was absolutely awful. There were dead turtles in a few of the tanks. I would have preferred to have headed back to Tokyo a little earlier and skip the aquarium. Most of the folks on our tour complained about the aquarium. Not having a reserved seat on the bullet train was also a disappointment. I would recommend a reserved seat on the bullet train to and from the mountain if you can do it.
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Packages: | Bus Tour with Bullet Train Return (With Lunch) |
Attended as: | Couples |
Posted on: | 2019/06/19 |
Activity Date: | 2019/06/16 |
Reviewed by: Laura Vanegas
The tour was good. I enjoyed.
I like that during the bus the guide was talking about some interesting things about Japan.
During the Cruise in Lake Ashi, you only can see Mt. Fuji almost when you have to leave de ship. I think this is not a good lake, a better one its the lake next to the Ashi Lake.
The lunch was very tasty but too small. I could eat more.
They have no pick up and drop off service from Asakusa area.
The tour was OK.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Friends |
Posted on: | 2019/06/18 |
Activity Date: | 2019/06/14 |
Reviewed by: A. A.
Every thing was out standing. Six of us. Guide was also v good. Even whether was in our favour.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Friends |
Posted on: | 2019/06/18 |
Activity Date: | 2019/06/16 |
Reviewed by: Bree
The whole day was great and well organised, all the guides were very helpful and informative.
The forest walk and cave was the highlight of the day. The cave was suprisingly a lot harder than I expected, but still very fun even if it was slippery. Was very thankful they provided the jumpsuits and helmet as I would have got very dirty /wet otherwise.
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Packages: | Mt. Fuji, Cave and Forest of Spirits Tour |
Attended as: | Solo Travelers |
Posted on: | 2019/06/17 |
Activity Date: | 2019/06/06 |
Reviewed by: Eugen
Outstanding, wonderful tour, wonderful tour guide. Unfortunately we were not able to ride the gondola. The boat tour was windy and cold. The Mt Fuji did not hide from us. Kristi the tour guide is excellent and tried to educate us as much as she can. Thank you.
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Packages: | 17:30 / 19:30 / 21:30 Show Plan: Robot Restaurant Ticket |
Attended as: | Families |
Posted on: | 2019/06/17 |
Activity Date: | 2019/06/15 |
Reviewed by: Dipaul Nix
What I love the most about the trip is our tour guide. Kana did an awesome of explaining and lifting the spirit of everyone on the tour.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Couples |
Posted on: | 2019/06/17 |
Activity Date: | 2019/06/14 |
Reviewed by: Intan
My family and I took the private tour arranged by Tokyo Star Agency to the Mt. Fuji area, not to the Mt. Fuji itself, but rather to the surrounding areas such as Lake Saiko, Saiko Iyashino-Sato Nenba, Hanaterasu, Mt. Fuji Ropeway and also a visit to the local sake brewery, Ide Sake. Our tour guide, Mrs. Yuko Matsuka was an amazing lady and spoke good English. She lives in the Mt. Fuji area so she has extensive knowledge about this particular region. I really adored her. She also paid attention to my daughters' needs, I could tell that she's sincere and thoughtful. She took us for lunch at Maple Restaurant, the food was very good, enjoyed by my kids and also myself. It was one of the many great meals I've had during my trip in Japan.
Although what we hoped for was to see Mt. Fuji from a far unfortunately didn't come true due to the weather (it was covered with clouds), yet we weren't disappointed since Mrs. Yuko tried her best to entertain us and took us to alternative spots for us to enjoy the day. I also need to mention our driver, Mr. Kenichi Higashi, who was a good driver and also very friendly. He made sure that we're well informed about the traffic condition; also was keen to offer us to make stops at the rest station along the highway.
Overall, I do recommend everyone who's interested in taking a private tour to Mt. Fuji area, to choose the Tokyo Star Agency's service.
Dear Intan-san,
Thank you for writing such a positive review for the driver, Kenichi-san and me!
We are so flattered. Also, we appreciate your detailed description of our tour.
I suppose your recommendation will invite other people, especially the people who want to travel with their family,
to the places you have visited. I would like to say thank you again and I expect hopefully we will be able to meet you and your family here in Japan next time.
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Packages: | Mt.Fuji Viewing and Five Lakes Tour < 10-Hour > |
Attended as: | Families |
Posted on: | 2019/06/17 |
Activity Date: | 2019/06/01 |
Reviewed by: Edgar
We got lucky; the weather was nice! We were able to see and admire the majestically beautiful Mt. Fuji. Our very energetic tour guide, Blair, has provided the entertainment we needed while on the bus. Hence, our trip has become more fun and memorable. We are sure to revisit!!
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Packages: | Mt. Fuji Tour with Lunch (2019 Plan) |
Attended as: | Couples |
Posted on: | 2019/06/16 |
Activity Date: | 2019/06/14 |
Reviewed by: Bree
Our guide was excellent; knowledgable, interesting and funny. We really liked him. The trip itself was really enjoyable. We weren't lucky with the clouds and couldn't see Fujisan for most of the day, but were lucky enough to catch a glimpse in the afternoon while enjoying delicious ice cream. Driving past the suburbs of Tokyo and out in to the countryside and different towns was really interesting. A great way to see outside of Tokyo even though Fuji was elusive. The view of Fuji when it did come, was stunning.
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Packages: | Bus Tour with Ekiben Box Lunch |
Attended as: | Families |
Posted on: | 2019/06/15 |
Activity Date: | 2019/05/20 |
Reviewed by: Marie
I was on the fence between booking a private tour or a bus tour to visit Mt. Fuji but I’m so happy I decided to book a private tour. I couldn’t have asked for a more knowledgeable and accommodating tour guide. Taiji made sure we were able to visit all the places we wanted to see around Mt. Fuji even if it went beyond the allotted time. He and the driver, Toshi, we’re fun to be with. I highly recommend their services to anyone who wants to visit Japan.
Dear Marie, it was a great pleasure to welcome you and thank you so much for leaving us a warm comment of your experience in the Fuji are.
Thank you also for booking both transfer services and I am sure Toshi welcomed you with his funky jokes since the day you arrived.
Hope that you will be back to Japan and to serve you again.
Sincerely,
Taiji
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Packages: | Plan A: Lake Kawaguchi & Gotemba Outlets < 10-Hour > |
Attended as: | Families |
Posted on: | 2019/06/12 |
Activity Date: | 2019/06/04 |
Reviewed by: Calt
In spite of very inclement weather conditions, we enjoyed the tour and appreciated the effort of our guide, Asako, to keep the tour on track.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bullet Train Return with Lunch |
Attended as: | Families |
Posted on: | 2019/06/12 |
Activity Date: | 2019/06/10 |
Reviewed by: Jill
Overall, Caca did a good job. Her English was understandable. I am glad I took the trip as I would not have seen these sites otherwise. Now, negatives were the really impolite guests- obviously not the fault of the company. We waited on the bus at our first stop for 45 minutes, Caca looking for them, and we thankfully just left. The next stop we waited an additional 15 minutes for 2 more guests. The departure times were very clearly stated. There were 2 other guests continually having a loud conversation while Caca was talking-making it difficult to hear. I wish someone would have said something because they were obviously oblivious- but I guess I also could have stepped up. The only other thing was I felt we spent way too much time on the bus. I totally understand these tours need to cater to all, but I definitely like to be more active. Something to think about for an active traveler. The lunch was surprisingly very good and filling. I took the bullet train back and Caca was great about making sure we knew exactly what we needed to do.
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Packages: | Bus Tour with Bullet Train Return (With Lunch) |
Attended as: | Solo Travelers |
Posted on: | 2019/06/09 |
Activity Date: | 2019/06/06 |
Reviewed by: Matt
Overall, it was wonderful. The guides spoke great English and were kind, informative, and helpful. Fuji is amazing and the Forest was incredible too. For the caves...the description could have been much better. I did not realize it would involve significant climbing and dangerous conditions. The description simply said weird comfortable shoes and clothes that can get dirty. There are deep caverns, small ladders, and dangerous icy terrain. I actually stopped early into it because I was concerned. Everyone else went and loved it, but I stayed back of my own volition.
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Packages: | Mt. Fuji, Cave and Forest of Spirits Tour |
Attended as: | Solo Travelers |
Posted on: | 2019/06/09 |
Activity Date: | 2019/06/07 |
Reviewed by: TAR
It is really weird when the weather is not good (rain and windy ) and your guide instead of making your day better, nice and interesting in each stop he was reminding and highlighting our bad luck because of the weather and we will not be able of see nothing
If we had a knowledgeable guide during the 5/6 hours bus ride, the trip maybe become much better instead of dropping us in each stop telling have a round and see you in 30/45 min.
I believe it is not good idea to join the trip when
sky is not clear if you can check the weather forecast before
For those who booking before like in our case it would be fair from the VELTRA to cancel the trip and refund it or exchange with another trip
Wish that my feedback make your service better
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Packages: | Mt. Fuji Tour with Lunch (2019 Plan) |
Attended as: | Families with Young Children |
Posted on: | 2019/06/09 |
Activity Date: | 2019/06/07 |
Reviewed by: EGGolicious
The trip was great. Apart from a bit hurry at each stop. We visit the ninja village and expect that we will see the ninja show but nothing except only one ninja for photograph.
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Packages: | Mt. Fuji Tour with Lunch (2019 Plan) |
Attended as: | Friends |
Posted on: | 2019/06/08 |
Activity Date: | 2019/06/06 |
Reviewed by: Larkmom
We booked this tour to cap our Japan visit based on several reviews. Overall the experience was great because it went to several places which had it's good and bad points. Blessed with good, clear skies, our group was lucky to see Mount Fuji on our way to the lake and when we reached the 5th stop. That in itself made the trip worthwhile-be forewarned that when the weather does not cooperate, you may not have a chance to see Mount Fuji. As for the rest of the day, our tour guide was Liza who was super sweet and entertaining. She gave information about each area and about Japan in general which was fascinating. There was an automated guide who spoke a little about the area as well but honestly, we preferred listening to Liza. I've been to other tours in the past where you listened to a recorded guide but it was a human voice. The tour was packed with several destinations which made us feel a bit rushed. Our 3rd stop was at the ninja village which was also our buffet lunch. The park itself was so fun but because we were only given an hour there, we didn't enjoy the entire village. Wished we could've spent more time eating and exploring the village. We also enjoyed the 5th stop but were only given 30 minutes there. Again, would've loved to have hiked up and enjoy the area but we had a final stop to get to. The final stop was a virtual ride in a theme park which is similar to one of the Disney California adventure ride. In my opinion, we could've skipped this activity entirely so we can spend more time at the Ninja Village and 5th stop. Overall, the tour was good not outstanding due to the time constraints. Liza kept everyone on track and on time and did a wonderful job explaining the sites and history. I would recommend this tour with the lunch option because it was very good for what you get.
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Packages: | Mt. Fuji Tour with Lunch (2019 Plan) |
Attended as: | Families |
Posted on: | 2019/06/08 |
Activity Date: | 2019/06/05 |
Reviewed by: Patrizia
I want emphasize that our tour guide and bus drivers were great! They were sweet and kind and really made sure the tour was kept organized. However, the actual tour was incredibly expensive for no reason! The only picture I was able to get of Mt. Fuji was on the bus! Now I understand that Fuji is very easily covered by clouds and the mountain can be seen once the clouds move. What I did not appreciate was that we were not able to go to the 5th station because of over crowding? How is that our problem? So we went to the 4th station and there was nothing there but a parking lot and a gift shop. Then we took the sky gondola ride just to see a dried up forest. The hot springs gave me a headache re the smell and the boat ride offered no views of Fuji. I believe this tour is falsely advertised and overpriced. I just wanted to get back to Tokyo.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bullet Train Return without Lunch |
Attended as: | Couples |
Posted on: | 2019/06/03 |
Activity Date: | 2019/04/22 |
Reviewed by: UKWMtraveller
I chose this tour for the convenience of being picked up from my hotel in Tokyo. The seating in the coach was a little tight but no different from other coaches I've been on in Japan. Unfortunately, our guide repeated herself incessantly throughout the journey and this was exceedingly irritating. I'm sorry to say that I resorted to listening to music through my earphones in preference to hearing what our guide was saying. I booked the lunch option and was pleasantly surprised at the food quality. The place where we stopped catered specifically for large groups and was well set up for these.
My main issue was with the very short amount of time allocated at each stop. The day was cloudy, but with occasional clear spots, providing sporadic opportunities to photograph Mt Fuji. However, with only 15 to 30 minutes at each of the viewing stations, it was frustrating to have to return to the coach so quickly without having enough time to wait for a break in the clouds to take a decent photo of Mt Fuji. That said the views on and around lake Ashi were fabulous and the cable car journey to the top of Mt Komagatake was worthwhile, with some very nice scenery at the summit.
On the way back to Tokyo we chose not to return on the coach (even though we had booked it) and took the bullet train instead. This turned out to be an excellent choice because we were back in Tokyo Central Station within 35 minutes of boarding the train, rather than the three hours or so on the coach.
In fairness to the tour operator, I would say that the short time available at the viewing stations was not their fault, because I suspect that time restrictions applied to the large coaches at each stopping point. In hindsight, I think that I should have booked a more bespoke tour catering for fewer people. Being in a smaller vehicle/group might have provided the flexibility to make brief stops during our journey to take opportunistic photos of Mt Fuji when there were breaks in the clouds.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Friends |
Posted on: | 2019/06/01 |
Activity Date: | 2019/05/30 |
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Thank you for your participation and your comments! We will keep improving our itinerary and service standard to make better trips for customer.