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Reviewed by: Subha
The tour was wonderful from the beginning, the tour guide named Sage was a wonderful guy, kept us entertained with his interactiove talk and games, we learned Japanese launguage , culture and all details about the places we went.
He had entertainment for all age groups.
Then Ninja village was good and lunch was sumptuous , specially to metions there was seperate veg food
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Packages: | Mt.Fuji Tour without Lunch (2019 Plan) |
Attended as: | Families |
Posted on: | 2019/12/02 |
Activity Date: | 2019/10/08 |
Reviewed by: Kim Ng
The booking experience with Veltra was good. Their customer care was quite responsive as well. The booking details did mentioned the waiting location was at Shinjuku Center Building with a person holding sign board, however, the building area is quite big with few entrances, unluckily, Google brought us to incorrect entrance and we spent some time to find the correct entrance. After boarded bus, the lady tour guide provided each family a handout and started to introduce Japan and Tokyo. She seems just read some script for the whole introduction. We hardly can understand what was she talking due to different slang. It took us about 3 hours to reach 5th station. Before alight, the lady tour guide just informed us need to be back to the bus in 45 mins. No further information was provided. We did not know what to expect and what to do after alighted bus. The handout that she provided earlier was for the 2nd itinerary, cruise and ropeway and nothing about 5th station. It was a rainy day and was very cold. End up we spent the 45 mins to search and queuing up for toilet. 1 of the family didn't get back to the bus on time. We being 'punished' to have shorter lunch later. The ambience of the lunch venue as well as their meal was great. We enjoyed very much for the lunch. After lunch, while we getting up to the bus, the lady tour guide distributed each of us 2 vouchers, one for cruise and another one for free ice-cream. Unfortunately, we were being distributed with the wrong numbers of voucher. We got 1 more free ice-cream voucher but 1 less cruise voucher. While we noticed this mistake, it was too late to clarify with the lady tour guide as she was left with the bus. We were being arranged to get back to Tokyo with different tour guide and different bus. Overall, we did not have good experience with the services that this tour provided, but we would like to praise for the great lunch, clean bus and beautiful scenery. We hope we can have more time at 5th station.
Dear customer,
Thank you for your booking.
We are sorry to hear that you seemed not quite enjoyed this trip, we will definitely do our best to meet your satisfaction next time. We are sure that there will be no more mistakes like giving away the wrong coupon. We are very appreciate your patience and your understanding.
Thank you again for your precious time to put out this feedback and your beautiful pictures.
Wish you a great day and hope to see you again in a near future.
Yours truly,
Team LIMON
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Packages: | Review Rebate Special / Ropeway, Cruise and Lunch Plan |
Attended as: | Families |
Posted on: | 2019/12/02 |
Activity Date: | 2019/11/22 |
Reviewed by: Abil
We took Mt.Fuji, Oshino Hakkai Village Tour with Veltra and It was really an amazing trip.
Nice English Speaking Guide..
Thanks a lot...
And Here is our Video :
https://youtu.be/Wl0kN6jX5ag
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Packages: | Bus Tour with Ekiben Box Lunch |
Attended as: | Couples |
Posted on: | 2019/12/01 |
Activity Date: | 2019/11/16 |
Reviewed by: Sara and Walt
We hoped to see Mt. Fuji, but, unfortunately, it rained the day of our booked tour and Mt. Fuji was not to be seen. But all was not lost. Our driver, Toshi, picked us up promptly at the scheduled time and drove us to the Mt. Fuji area. On the way he gave us information on local sites that we passed. Our guide, Yuko, was very knowledgeable and gave us options for our rainy day. Our driver and guide learned that we liked to hike so we went to a beautiful shrine at the base of Mt. Fuji and hiked on an ancient trail to the first station. A great way to experience Mt. Fuji on a rainy day. Yuko gave much information on local customs and the Shinto religion involving the mountain. We then had a leisurely lunch at a local restaurant. Following this, we chose to go to a museum featuring a world renowned textile artist who made kimono art. These were fabulous. It was then late in the day and we traveled back to Tokyo. A different experience than we hoped for due to the rain, but a memorable and enjoyable day thanks to Toshi and Yuko. We definitely recommend their services for guide and driver for the Mt. Fuji tour. They’re the best!
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Packages: | Review Rebate Special / Mt.Fuji Viewing & Kawaguchiko Autumn Leaves Festival |
Attended as: | Couples |
Posted on: | 2019/12/01 |
Activity Date: | 2019/11/22 |
Reviewed by: Deb
This tour is definitely value for money compared to others. You get a bus ride to the 5th Station, nice lunch, boat ride and rope way experience to a look out. It was mostly well organised outside of the tour guide not knowing how many kids were in our group or what defined a child according to the tour company, and that our group consisted of 4 women instead of 2 men and 2 women. Also, I had spoken to the Veltra staff Well in advanced, about organising a meal that my kids could have for lunch due to allergies and they were extremely helpful however on the day, my 10, 12 and 14 year olds were given 3 blocks each of what I assume was not warm tempura tofu. Thank goodness the dessert was something they liked.
We saw Mt Fuji the whole way on the way to the 5th station however as soon as we arrived at the 5th station, the clouds came over and that was the end of that. I can imagine that the boat ride, rope way and look out would have been amazing if Mt Fuji was visible but it wasn’t. I guess that can’t be helped. Maybe the timing of the tour is out. I’m not sure.
Anyway, overall the tour was good and worth booking in the hope of seeing an amazing view of Mt Fuji. Good luck.
Dear customer,
Thank you for your time writing down this feedback.
We are sorry to hear that you missed the gorgeous view because of bad weather. We are very thankful for your valuable advice, and we will try our best to meet your satisfaction in the next time.
Thank you again for choosing us this time, hope to see you in a near future.
Sincerely,
Team LIMON
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Packages: | Ropeway, Cruise and Western Lunch Plan |
Attended as: | Families with Young Children |
Posted on: | 2019/11/30 |
Activity Date: | 2019/11/08 |
Reviewed by: Herman Florida USA
Really enjoyed this tour. Would recommend a weekday tour rather than weekend though. We booked for a Sunday and traffic to Fuji was thick and delayed which shortened time at the portion of tour visit to station of Mt Fuji. Also very crowded on Sundays. Tour guide was very pleasant and spoke very good English. Ropeway ride and lake cruise were a good combination. Tour Bus was clean and comfortable. Lunch stop and restaurant was great. Definitely recommend this tour for anyone looking to book a tour for Mt Fuji.
Dear Customer,
Thank you for review.
We are so honored that you enjoyed your trip and really looking forward to seeing you again in the next time!
Best Regards,
Team LIMON
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Packages: | Ropeway, Cruise and Western Lunch Plan |
Attended as: | Families |
Posted on: | 2019/11/30 |
Activity Date: | 2019/11/10 |
Reviewed by: Deb
Yuki was a great guide and very knowledgeable. I only gave it 4 stars because lunch wasn’t great, and there really wasn’t time to get other food because we saw so many wonderful things.
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Packages: | Bus Tour with Ekiben Box Lunch |
Attended as: | Friends |
Posted on: | 2019/11/30 |
Activity Date: | 2019/11/28 |
Reviewed by: Koonz
We took 3hrs to reach 5th station and was given 45 minutes before departure. During the 45min, we were only able go to restroom as the restroom were so crowded, and took a few pictures around the shops..no time to walk around the fifth station at all..after that we head for lunch. The ambience of the restaurant was nice but we were only given 45min to finish our lunch..Lastly we went to cruise and ropeway before we headed back to shinjuku at 5pm. The overall experience was not very good as we spent most of the time traveling and limited time at the spot, the lady guide was not very friendly and instruction given was not clear.
Dear Customer,
Thank you for your review.
We are sorry to hear that you could not enjoy the travel because of the time and the service provided by our staff.
We will try our best to improve our trip.
Wish you a good day and hope to see you again in the next time.
Best Regards,
Team LIMON
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Packages: | Ropeway, Cruise and Western Lunch Plan |
Attended as: | Families with Young Children |
Posted on: | 2019/11/30 |
Activity Date: | 2019/11/22 |
Reviewed by: Anonymous
The tour was amazing and Makoto our tour guide is very informative, funny and mostly very patient. Though we couldn't see Mt. Fuji that much (because it is cloudy), we still enjoyed our tour. We also like the Shiraito Falls coz of the relaxing view and the sounds of the waterfalls. When I go back to Japan, I would like to try the other tours from Veltra. I highly recommend this tour to everyone!
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Packages: | Bus Tour with Ekiben Box Lunch |
Attended as: | Friends |
Posted on: | 2019/11/30 |
Activity Date: | 2019/11/24 |
Reviewed by: Ladz
We had a wonderful time on this tour, our tour guide mayumi was kind and giving details on the places we visited, we also had a safe trip.
Overall experience was great, we took a lot of pictures and mt fuji was so beautiful. In Lake kawaguchi we were amazed by the colorful leaves and beautiful scenery.
Will definitely recommend this tour to my friends and relatives.
Thank you for this experience.
Dear customer,
Thank you for your joining our tour.
I have to say your photo looks amazing.
If you happened to come to Japan again, we are looking forward to your join again.
Sincerely,
Team LIMON
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Packages: | Bus Only Plan |
Attended as: | Friends |
Posted on: | 2019/11/28 |
Activity Date: | 2019/11/15 |
Reviewed by: Thilakan
It was a superb trip. Everything went on as planned with right time pickup. The guide was excellent. All places were visited as per the brochure. Lunch was very good. OnlY the weather was very bad.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Solo Travelers |
Posted on: | 2019/11/28 |
Activity Date: | 2019/11/26 |
Reviewed by: Kyle & Talita York
For my wife and I, our Autumn / Fall Day Trip to Mt. Fuji and surrounding areas in November 2019 was definitely one of the major highlights of our stay in Tokyo and the rest of Japan. The whole experience, from start to finish, far exceeded our expectations.
From the meet and greet at the Tokyo starting point to our final drop off in downtown Tokyo in Shinjuku, we felt so welcomed by our amazing Tour Guide, Izumi, and our Bus Driver. The timing of the pick up, drop off and all activities in between was impeccable - we never felt rushed or pushed at any stage, with the time allocated for each activity being more than sufficient and extremely well thought out.
Besides the incredible sights and sounds that we experienced along the way, the insightful Japanese stories and anecdotes that our Tour Guide shared with us made the whole Trip that much more special and memorable!
We would most certainly suggest this Trip to our friends and family - well worth it in every respect!
Arigato gozaimasu!!!
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Packages: | Review Rebate Special / Autumn Maple Viewing Tour |
Attended as: | Couples |
Posted on: | 2019/11/26 |
Activity Date: | 2019/11/15 |
Reviewed by: Manuel CRC
I visited Tokyo Early November and took a day trip to Mount Fuji and surrounding natural Beauties of this area, the trip was awesome, the guide was a friendly person, perfect English and someone that helped us enjoy our trip the most.
I strongly recommend this trip.
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Packages: | Bus Tour with Ekiben Box Lunch |
Attended as: | Solo Travelers |
Posted on: | 2019/11/25 |
Activity Date: | 2019/11/02 |
Reviewed by: Jennie
It was well planned and the places we visited were wonderful. Yusuke san, the guide was helpful and entertaining all the way. The only thing which was upsetting was that some of the visitors from other tour groups who joined in the Lake Kawaguchi Cruise threw their plastic wrappers into the lake for convenience :(
I hope there are stronger measures to stop this littering to help preserve the beautiful lake.
Dear Customer,
Thank you for your review.
We will try our best to improve the travel.
We are so honored that you enjoyed your trip and really looking forward to seeing you again in the next time!
Best Regards,
Team LIMON
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Packages: | Ropeway, Cruise and Western Lunch Plan |
Attended as: | Families with Young Children |
Posted on: | 2019/11/25 |
Activity Date: | 2019/11/21 |
Reviewed by: Raymond Tan
Despite me losing my wallet, I must still compliment the guide Ms Akiko, the bus captain and Mr Zhang a staff from their Osaka back office for trying to help me locate my lost wallet.
The service is simply outstanding. Despite the fact I didn’t recover my wallet, my family and I still really enjoyed the trip. Thank you...
Dear Customer,
Thank you for your review.
We are sorry to hear that you lose your wallet.
We are so honored that you enjoyed your trip and really looking forward to seeing you again in the next time!
Best Regards,
Team LIMON
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Packages: | Bus Only Plan |
Attended as: | Families with Young Children |
Posted on: | 2019/11/24 |
Activity Date: | 2019/11/24 |
Reviewed by: Patsy McLaughlin
Ken and Ishi made our day very special. We appreciate their efforts very much and would highly recommend them for their knowledge and professionalism.
Ishi was a most excellent driver in heavy traffic.
Ken answered our questions about the tour sights, as well as many about Japanese culture. He also amused us with a Japanese lesson during the long drive. When weather prevented us from seeing Mt. Fuji, they substituted other sights to compensate. The Hoto restaurant they chose for lunch was also excellent. We could not have had better, more attentive guides.
We give them the highest recommendation.
Dear Patsy,
Thank you very much for your review. We are so glad you enjoyed our tour even in a rainy day. Though we couldn’t blow away clouds from Mt. Fuji with our breath, as you found, the area has many things that attract tourists around the year such as autumn foliage, cherry blossoms, museums, breweries etc. We are looking forward to serving you again.
Best wishes,
Ken
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Packages: | 8-10 Hours Port Stay (Fuji Five Lakes & Lake Kawaguchi Course) |
Attended as: | Families |
Posted on: | 2019/11/24 |
Activity Date: | 2019/11/23 |
Reviewed by: Alan
The western lunch package is very nice. Three course meal and you can take photo outside of restaurant.
Dear Customer,
Thank you for your review.
We are so honored that you enjoyed the trip and lunch. We are all starving by only just looking at your picture.
Thank you for your time writing this and your picture!
And we are really looking forward to seeing you again in the next time!
Best Regards,
Team LIMON
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Packages: | Ropeway, Cruise and Western Lunch Plan |
Attended as: | Friends |
Posted on: | 2019/11/24 |
Activity Date: | 2019/11/21 |
Reviewed by: Cyrus Van
The tour was very well organized, meeting place and all instructions are clear, receptionists and tour guides spoke very good English. The activities are given enough time to enjoy and appreciate Mt Fuji from the 5th Station to the Ropeway and the Cruise. Lunch buffet was at a hotel near Fuji Q with a wide variety of food.
I read a lot of reviews complaining about not seeing Mt Fuji - it’s not the tour agency’s fault. Luckily it was very sunny and we saw Mt Fuji in all its glory.
Dear customer,
Thank you for your booking.
We are honored to hear that you speak so highly of this tour. It is our pleasure to provide this service for you and thank you again for your time to write this feedback.
Wish you a good day and hope to see you again in the next time.
Sincerely,
Team LIMON
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Packages: | Ropeway, Cruise and Lunch Buffet Plan |
Attended as: | Solo Travelers |
Posted on: | 2019/11/23 |
Activity Date: | 2019/11/21 |
Reviewed by: Karoliina
The tour timetables was well organised, views to mt Fuji and cruise on lake Ashi were amazing. We had good weather but on a bad weather the tour would be very poor because the success is depending on the scenery. The food experience at the restaurant was fine but I dont recommend this trip for vegetarians. The tour guides were polite and friendly but gave only the info about timetables and toilets. The english speaking guide could speak so little english that the we didnt get to hear anything about history or details of the area which we had looked forward to. I wouldn't recommend this tour if youre interested about more than just photographic scenery, pork food and shopping.
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Packages: | Shinjuku Washington Hotel Check-in |
Attended as: | Families |
Posted on: | 2019/11/23 |
Activity Date: | 2019/11/19 |
Reviewed by: Maria
My family and I had a magical experience of seeing Mt Fuji up close and personal. She was majestic and so kind to have her snow-capped grandeur be visible all throughout the day. Since we went around her to see the crystal clear ponds and awesome waterfalls as well, it made our tour more meaningful.
I think a major ingredient to the great experience is our tour guide, Marie. She was lively, knowledgeable and very entertaining! Thank you, Marie! Thank you also to our bus driver, Mr. Ito-san!
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Packages: | Bus Tour Without Lunch |
Attended as: | Families |
Posted on: | 2019/11/21 |
Activity Date: | 2019/11/18 |
Reviewed by: Keren
Great day for the price, lovely tour guides, the boat was a great experience. The buffet bbq lunch was so good, a very unique experience.
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Packages: | Shinjuku Washington Hotel Check-in |
Attended as: | Couples |
Posted on: | 2019/11/20 |
Activity Date: | 2019/03/17 |
Reviewed by: Ivy
The tour guide and driver are so nice and friendly, they made sure everyone had a great time. Not to mention the restaurant they took us for lunch has an epic My Fuji view!
Dear Customer,
Thank you for your review.
We are so honored that you enjoyed your trip and really looking forward to seeing you again in the next time!
Best Regards,
Team LIMON
Rating: | |
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Packages: | Ropeway, Cruise and Western Lunch Plan |
Attended as: | Solo Travelers |
Posted on: | 2019/11/20 |
Activity Date: | 2019/11/18 |
Reviewed by: Ross
The variety throughout the day was great! I thought we saw many unique parts of the are around Mt. Fuji. The bus trip took us through beautiful Japanese hillsides and our driver got us to each destination quickly and safely. Unfortunately, when we stopped at the ropeway, Mt. Fuji was fogged in, but the ride was fun and the view is the lake was fantastic! Maybe check the weather for your destinations before booking. We definitely enjoyed walking around 5th Station and the view of the mountain was fantastic. Our guide had cool little tidbits about each place we went, which helped make our trip personal. When we stopped for lunch, our food was already ready and waiting, making us feel very taken care of. Regarding the variety, we enjoyed seeing the grape farm as well as the winery. They were both a peak inside Japan’s culture!
There are lot a of places to shop for souvenirs so budget wisely if you’re planning on making purchases. There’s a wide variety ranging from trinkets and mugs to sweets and exotic foods. Other than that, enjoy the countryside and the amazing sights.
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Packages: | Review Rebate Special / Standard Plan |
Attended as: | Families |
Posted on: | 2019/11/18 |
Activity Date: | 2019/11/09 |
Reviewed by: Bernice
Amazing experience enjoyed everything about the day and the host was super lovely and very informative highly recommend
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Packages: | Bus Tour with Ekiben Box Lunch |
Attended as: | Friends |
Posted on: | 2019/11/17 |
Activity Date: | 2019/11/14 |
Reviewed by: Deepali Prabhu
It was a good experience for us visiting Mount Fuji and Hakone. The weather was perfect and we could see Mount Fuji clearly. We started at 7.45 from our hotel but left at only 9.15 from Hamamoutchi bus terminal. A lot of time was spent in picking up guests from each location. By the time we left we faced a lot of traffic. We didn't get enough time at each stop with about 45mins at 5th station, 15 mins cruise and about 30 mins at the Ropeway. So for a total of 90 mins of actual sightseeing we spent about 8.5 hours in bus (including an hour for lunch). Hence I think time management could have been better with only 1 pickup location at leaving Tokyo at 8 to avoid traffic. Hamamoutchi should be completely avoided.
Apart from this, the tour was good. The bus was comfortable. The guide spoke English well and provided a lot of information. There were 2 options for lunch, vegetarian and chicken. The lunch was good and the staff at the restaurant was very friendly. Overall it was a good experience but they could have managed the time better.
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Packages: | Return by Bus (Until Dec 27, 2019) |
Attended as: | Families with Young Children |
Posted on: | 2019/11/17 |
Activity Date: | 2019/10/26 |
Reviewed by: John & Nok Stasio
We wished the boat cruise was longer down the river and the viewing at Mt. Fuji station 5 was longer. Restaurant food was really good, again we wished we had about 15 minutes longer to enjoy our meal and view. If the bus left an hour or two earlier from the starting point we would have had more time to enjoy the sites and not be so rushed.
Dear Customer,
Thank you very much for your feedback.
We are so glad that you spent your precious time writing the feedback. Thank you again for you valuable advice about the bus time . We will try our best to reach your satisfaction and hope to see you again next time.
Hope to see you again in a near future.
Best regards,
Team LIMON
Rating: | |
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Packages: | Ropeway, Cruise and Western Lunch Plan |
Attended as: | Couples |
Posted on: | 2019/11/16 |
Activity Date: | 2019/10/26 |
Reviewed by: Prabu
Good experience. English speaking guide was informative
Thank you for your review.
It is our pleasure to have you joining this tour. We are so glad that you quite enjoyed your trip. Besides Kyoto, Nara, Kobe we have other routes waiting for you to participant. We believe that you will also have a great time joining other tours.
Thank you again for booking with us.
Hope to see you again in a near future.
Sincerely,
Team LIMON
Rating: | |
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Packages: | Ropeway, Cruise and Western Lunch Plan |
Attended as: | Solo Travelers |
Posted on: | 2019/11/16 |
Activity Date: | 2019/11/14 |
Reviewed by: Travel_with_G
We traveled with a 2 year old baby and we were not provided with proper informations regarding baby related informations.
Dont take the rope tour we were just chucked in the cart like a sardine and were not able to see anything on the way up and down.
The tour guide were not friendly.
It was a rush at every stop.
The bus journey and bus driver was good.
With all said it was a worth it journey because Mount Fuji is just too beautiful to be missed.
Dear Customer,
Thank you very much for your feedback.
We are so glad that you joined us this time and spent your precious time writing the feedback. Thank you again for you valuable advice. We will try our best to reach your satisfaction and hope to see you again next time.
Hope to see you again in a near future.
Best regards,
Team LIMON
Rating: | |
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Packages: | Ropeway, Cruise and Western Lunch Plan |
Attended as: | Families with Young Children |
Posted on: | 2019/11/16 |
Activity Date: | 2019/11/08 |
Reviewed by: Ravi
Mt. Fuji tour was fantastic (unfortunately could not go up to the 5th station due to weather). Guide was very nice and very heloful. Mt. Fuji's views were breathtaking, Highly recommend the visitors to go to Mt. Fuji.
Rating: | |
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Packages: | Bus Tour Without Lunch |
Attended as: | Families |
Posted on: | 2019/11/16 |
Activity Date: | 2019/11/11 |
Reviewed by: Ewa
Very friendly guide and perfectly planned trip for people who want to be taken to all important places. I think i would recommend it to the ones tired with walking for too long :)
Dear customer,
Its our great honor that you enjoy the trip.
Thank you for your precious time to write down this feedback .
Wish you a lovely day and hope to see you soon again in a near future.
Best regards,
Team LIMON
Rating: | |
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Packages: | Bus Only Plan |
Attended as: | Friends |
Posted on: | 2019/11/15 |
Activity Date: | 2019/11/13 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for joining our tour and positive review!
We are happy to hear that our service has met your expectation and you enjoyed with your tour guide!
We hope your whole experience in Japan to be an memorable one!