Reviewed by: Russell NY
The guide was terrific - friendly and knowledgeable. She kept the group engaged and interested. It's a shame that Mt Fuji was shy and hiding from the tourists but that's no fault of Veltra. We had a wonderful time on Fuji and the rest of the tour anyway.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Families |
Posted on: | 2019/08/23 |
Activity Date: | 2019/08/19 |
Reviewed by: Celeste
We had not anticipated just how difficult it would be to get around Tokyo. This day trip gave us the opportunity to relax in a comfortable bus, and see the beautiful sights. We would most definitely do this tour again.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bullet Train Return without Lunch |
Attended as: | Families |
Posted on: | 2019/08/15 |
Activity Date: | 2019/08/01 |
Reviewed by: Lesley
This tour is spent mainly on the bus. The stops are not more than 30 mins. The lunch place was awful with no atmosphere. Due to mist the cable car and boat trip was a waste of time.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Friends |
Posted on: | 2019/08/10 |
Activity Date: | 2019/08/08 |
Reviewed by: Michael Hill
Unfortunately the traffic heading to My Fuji was very bad which meant the rest of the day was a crush to keep the schedule. Weather was also against us. My Fuji and the cable car was a white out.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bullet Train Return with Lunch |
Attended as: | Solo Travelers |
Posted on: | 2019/08/07 |
Activity Date: | 2019/08/03 |
Reviewed by: Girish
Skipped the trip of Owakudani .. my parents from India visited japan and they were very interested of Owakudani, but it was skipped and disappointed a lot. I had used same package trip myself and find satisfaction, but this experience with veltra was very poor and I doesn’t recommend or use it again
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bullet Train Return without Lunch |
Attended as: | Families with Young Children |
Posted on: | 2019/08/03 |
Activity Date: | 2019/08/01 |
Reviewed by: MTP
Tour was not well organized. We were scheduled to be picked up at Royal Park hotel, then bus didn’t come there. One tour staff member came and got cabs for us to go to the other hotel where the bus parked there. The tour guide lady told us that tour was full that day and there were only 3 seats left for us but not together! Why they couldn’t assign seat number? Some activities were canceled.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Odawara Drop-off with Lunch |
Attended as: | Families |
Posted on: | 2019/07/26 |
Activity Date: | 2019/07/23 |
Reviewed by: MC from Canada
My family (3 adults, 2 children) had an incredible time during this tour which was individualized for us based on our requests and preferences. Our guide Takashi was extremely knowledgeable, spoke excellent English and taught us so much about not only Mt. Fuji but Japan and Japanese culture. Additionally, Takashi’s broad international knowledge and understanding provided an added perspective and important context on Japan’s place globally today. Our driver Toshi was also excellent and entertaining and because of his understanding of weather patterns on the mountain, we made 2 critical stops along the way that allowed us to see the peak despite some poor weather conditions overall. Takashi took us to an incredible restaurant for lunch, a meal that all of us enjoyed and none of us will forget. An incredible trip overall which was made even better by the connection we made with our guide Takashi. On a personal note, I left my phone in the vehicle and Takashi & Toshi ensured that it was returned to me the same evening! It was much appreciated! I would highly recommend this private tour and ask for Takashi!
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Packages: | Mt.Fuji 5th Station and Lake Kawaguchi Tour < 10-Hour > |
Attended as: | Families |
Posted on: | 2019/07/20 |
Activity Date: | 2019/07/09 |
Reviewed by: Jeremy
Booked this tour a couple of months ago, when the weather forecast said it will be sunny. Unfortunately, the day of the tour itself, there was rain and snow, obviously Fuji-san would be a no-show. However, Taiji made the tour as comfortable for the group as possible, offering alternative activities for the day, since the situation is beyond anyone's control. Have to admit, Fuji-san was just the really optional part of the tour, and the priority was Gotemba Outlets. So we spent more the most part of the day there, taking our sweet time shopping and enjoying what the day has to offer. Taiji is very friendly, on time, drives safely, adaptable to our requests who would go above and beyond. Over all, I would have to say we were in very good hands, and I couldn't have asked for anyone better, would book a tour with them again in the near future.
Dear Jeremy
As said, we had a very difficult day with the weather but nevertheless thank you so much for leaving such kind comment. I work and do all the best especially on a cloudy day knowing that the priority of Fuji tour is to see and get good shots of the mountain.
Please let me know if you plan to come to Japan again. We are not just only doing Fuji tour but we can customize any location according to what you expect.
Looking forward to seeing you again.
Taiji
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Packages: | Plan A: Lake Kawaguchi & Gotemba Outlets < 10-Hour > |
Attended as: | Families |
Posted on: | 2019/07/14 |
Activity Date: | 2019/04/10 |
Reviewed by: Derek E
This was our second 2-day tour with Taiji in 3 years, and everyone had so much fun! Not only is Taiji super detailed oriented in planning a wonderful itinerary for our group, and equally efficient in executing even the most complicated and busiest schedules, it is all accomplished without making the tour group feel rushed at all. At the end, we were able to enjoy a fantastic customized experience that catered to the varied preferences that ranged from a 15-year old teenage girl up to grandparents in their 70's and 80's!
Best of all, Taiji not only provides a great tour service, but does so by enhancing the experience through his fun personality. Not only is his English excellent, but it is very difficult to find someone who is as humorous as Taiji who can not only understand but participate in sarcastic humor! Thank you so much again for the truly memorable and fun times, Taiji!
Dear Derek
It was such a pleasure to see you again here in Japan.
Yes 3 years was very fast since the first time you booked my tour when I just started this business but din't feel that much time have past when I saw you first at the hotel.
I was very pleased to hear from Veltra that you were requesting me again and myself enjoyed very much the fun time with you as well with your humors too and I remember just like we have been laughing all the way and also to visit new places from your request.
As you know i can manage to bring you to any place including your favorite shopping site Costco.
Oh, and thank you for the gift, I opened that Champagne on my birthday.
Hope that all of your team is doing well and hopefully see you again in Japan to explore new places.
Taiji
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Packages: | Plan A: Lake Kawaguchi & Gotemba Outlets < 10-Hour > |
Attended as: | Families |
Posted on: | 2019/07/14 |
Activity Date: | 2019/04/14 |
Reviewed by: Bob Tripp
Outstanding tour of Mount Fuji and overall great experience. Mr. Koizumi did a fantastic job as our guide and I would definitely recommend him for anyone taking this tour. His knowledge and overall attitude made the trip something I know my family and I will not soon forget. Thanks to everyone that made the tour what it was.
Dear Bob
Thank you very much for your kind review. I was so happy to find and read it in Veltra site today. I am very pleased to know that you and your family enjoyed the tour of Mt. Fuji very much and that I contributed into your spending good time in Japan. It was my pleasure to guide such a wonderful family as you around the region. Please give my best regards to the rest of the family. Takashi
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Packages: | Standard Plan with Top Guide |
Attended as: | Families |
Posted on: | 2019/07/11 |
Activity Date: | 2019/06/12 |
Reviewed by: Inma
Japanese punctuality and attention to detail, all in a very simple and unassuming way. Great experience and very well paced and organized.
We were an eclectic crowd and the guide was even discreet enough to just act surprised when somebody asked her why Japanese “Fuji” water was exported to the United States and never drank by the japanese. I think she confused Fiji water with the water from Mount Fuji. Oh lord!...The guide was marvelous and discrete by saying she did not know....
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Families |
Posted on: | 2019/07/07 |
Activity Date: | 2019/07/05 |
Reviewed by: Lawrence
It was bad raining day.
Did not get chance to go on the Ropeway and to see Mt Fuji, because of rain, fog and windy
The tour guide was good to explain things to us.
The bus driver is very excellent driver, no hiccups on the way she drives on the wet, fog winding road.
I did enjoy the tour.
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Packages: | おすすめプラン |
Attended as: | Solo Travelers |
Posted on: | 2019/07/07 |
Activity Date: | 2019/07/04 |
Reviewed by: Ray
The places of interests were worth going although it's packed with tourist. I wasn't too happy with the guide because he didn't even bother to explain much about the places of interest. He just took us there and told us to return at a specific time without introducing the place. A bus driver could have done his job. In the package, I was promised to have vocanlo eggs but didn't receive anything at all.
I should opt to visit the places myself instead of following this tour. Disappointed.
Thank you for your participation and your comments! We will keep improving our itinerary and service standard to make better trips for customer.
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Packages: | おすすめプラン |
Attended as: | Couples |
Posted on: | 2019/07/04 |
Activity Date: | 2019/04/13 |
Reviewed by: Amber
The entire tour was rushed not sure why as we couldn't do the ropeway, so you would think we would have had extra time. They added a box to the website showing that it was closed after my group had already booked the tour. We took a cruise through the fog, and it was not on the cool pirate boat described and pictured. The cruise was a waste as well because you couldn't see anything. We also went to the museum which is supposed to provide a great view of Fuji but again we couldn't see anything.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Friends |
Posted on: | 2019/07/02 |
Activity Date: | 2019/06/27 |
Reviewed by: Margret Best
We only had one full day in Japan on our way home to Australia so we decided to take a tour out to the iconic Mt Fuji. We were picked up right on schedule from our hotel and spent about half an hour collecting other people from various locations before heading out to Mt Fuji. Our guide entertained us along the way with some history and personal anecdotes and even a little sing-along in Japanese. The weather favoured us too, the day being clear and sunny, so we were able to see the peak. The only downside was the cold wind. I was wishing for earmuffs! The cable car ride was cancelled due to the wind but we were able to see a lovely peace park instead. We could have returned to Tokyo on the bus, but we opted for the Bullet train instead. Our guide made all that easy. The experience of seeing those fantastic trains whooshing through the station while we waited for ours was amazing in itself. I'd definitely recommend this tour.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Couples |
Posted on: | 2019/06/27 |
Activity Date: | 2019/06/16 |
Reviewed by: Laura Vanegas
The tour was good. I enjoyed.
I like that during the bus the guide was talking about some interesting things about Japan.
During the Cruise in Lake Ashi, you only can see Mt. Fuji almost when you have to leave de ship. I think this is not a good lake, a better one its the lake next to the Ashi Lake.
The lunch was very tasty but too small. I could eat more.
They have no pick up and drop off service from Asakusa area.
The tour was OK.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Friends |
Posted on: | 2019/06/18 |
Activity Date: | 2019/06/14 |
Reviewed by: A. A.
Every thing was out standing. Six of us. Guide was also v good. Even whether was in our favour.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Friends |
Posted on: | 2019/06/18 |
Activity Date: | 2019/06/16 |
Reviewed by: Dipaul Nix
What I love the most about the trip is our tour guide. Kana did an awesome of explaining and lifting the spirit of everyone on the tour.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Couples |
Posted on: | 2019/06/17 |
Activity Date: | 2019/06/14 |
Reviewed by: Intan
My family and I took the private tour arranged by Tokyo Star Agency to the Mt. Fuji area, not to the Mt. Fuji itself, but rather to the surrounding areas such as Lake Saiko, Saiko Iyashino-Sato Nenba, Hanaterasu, Mt. Fuji Ropeway and also a visit to the local sake brewery, Ide Sake. Our tour guide, Mrs. Yuko Matsuka was an amazing lady and spoke good English. She lives in the Mt. Fuji area so she has extensive knowledge about this particular region. I really adored her. She also paid attention to my daughters' needs, I could tell that she's sincere and thoughtful. She took us for lunch at Maple Restaurant, the food was very good, enjoyed by my kids and also myself. It was one of the many great meals I've had during my trip in Japan.
Although what we hoped for was to see Mt. Fuji from a far unfortunately didn't come true due to the weather (it was covered with clouds), yet we weren't disappointed since Mrs. Yuko tried her best to entertain us and took us to alternative spots for us to enjoy the day. I also need to mention our driver, Mr. Kenichi Higashi, who was a good driver and also very friendly. He made sure that we're well informed about the traffic condition; also was keen to offer us to make stops at the rest station along the highway.
Overall, I do recommend everyone who's interested in taking a private tour to Mt. Fuji area, to choose the Tokyo Star Agency's service.
Dear Intan-san,
Thank you for writing such a positive review for the driver, Kenichi-san and me!
We are so flattered. Also, we appreciate your detailed description of our tour.
I suppose your recommendation will invite other people, especially the people who want to travel with their family,
to the places you have visited. I would like to say thank you again and I expect hopefully we will be able to meet you and your family here in Japan next time.
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Packages: | Mt.Fuji Viewing and Five Lakes Tour < 10-Hour > |
Attended as: | Families |
Posted on: | 2019/06/17 |
Activity Date: | 2019/06/01 |
Reviewed by: Marie
I was on the fence between booking a private tour or a bus tour to visit Mt. Fuji but I’m so happy I decided to book a private tour. I couldn’t have asked for a more knowledgeable and accommodating tour guide. Taiji made sure we were able to visit all the places we wanted to see around Mt. Fuji even if it went beyond the allotted time. He and the driver, Toshi, we’re fun to be with. I highly recommend their services to anyone who wants to visit Japan.
Dear Marie, it was a great pleasure to welcome you and thank you so much for leaving us a warm comment of your experience in the Fuji are.
Thank you also for booking both transfer services and I am sure Toshi welcomed you with his funky jokes since the day you arrived.
Hope that you will be back to Japan and to serve you again.
Sincerely,
Taiji
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Packages: | Plan A: Lake Kawaguchi & Gotemba Outlets < 10-Hour > |
Attended as: | Families |
Posted on: | 2019/06/12 |
Activity Date: | 2019/06/04 |
Reviewed by: Calt
In spite of very inclement weather conditions, we enjoyed the tour and appreciated the effort of our guide, Asako, to keep the tour on track.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bullet Train Return with Lunch |
Attended as: | Families |
Posted on: | 2019/06/12 |
Activity Date: | 2019/06/10 |
Reviewed by: Patrizia
I want emphasize that our tour guide and bus drivers were great! They were sweet and kind and really made sure the tour was kept organized. However, the actual tour was incredibly expensive for no reason! The only picture I was able to get of Mt. Fuji was on the bus! Now I understand that Fuji is very easily covered by clouds and the mountain can be seen once the clouds move. What I did not appreciate was that we were not able to go to the 5th station because of over crowding? How is that our problem? So we went to the 4th station and there was nothing there but a parking lot and a gift shop. Then we took the sky gondola ride just to see a dried up forest. The hot springs gave me a headache re the smell and the boat ride offered no views of Fuji. I believe this tour is falsely advertised and overpriced. I just wanted to get back to Tokyo.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bullet Train Return without Lunch |
Attended as: | Couples |
Posted on: | 2019/06/03 |
Activity Date: | 2019/04/22 |
Reviewed by: UKWMtraveller
I chose this tour for the convenience of being picked up from my hotel in Tokyo. The seating in the coach was a little tight but no different from other coaches I've been on in Japan. Unfortunately, our guide repeated herself incessantly throughout the journey and this was exceedingly irritating. I'm sorry to say that I resorted to listening to music through my earphones in preference to hearing what our guide was saying. I booked the lunch option and was pleasantly surprised at the food quality. The place where we stopped catered specifically for large groups and was well set up for these.
My main issue was with the very short amount of time allocated at each stop. The day was cloudy, but with occasional clear spots, providing sporadic opportunities to photograph Mt Fuji. However, with only 15 to 30 minutes at each of the viewing stations, it was frustrating to have to return to the coach so quickly without having enough time to wait for a break in the clouds to take a decent photo of Mt Fuji. That said the views on and around lake Ashi were fabulous and the cable car journey to the top of Mt Komagatake was worthwhile, with some very nice scenery at the summit.
On the way back to Tokyo we chose not to return on the coach (even though we had booked it) and took the bullet train instead. This turned out to be an excellent choice because we were back in Tokyo Central Station within 35 minutes of boarding the train, rather than the three hours or so on the coach.
In fairness to the tour operator, I would say that the short time available at the viewing stations was not their fault, because I suspect that time restrictions applied to the large coaches at each stopping point. In hindsight, I think that I should have booked a more bespoke tour catering for fewer people. Being in a smaller vehicle/group might have provided the flexibility to make brief stops during our journey to take opportunistic photos of Mt Fuji when there were breaks in the clouds.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Friends |
Posted on: | 2019/06/01 |
Activity Date: | 2019/05/30 |
Reviewed by: Daniel W
Thanks for the tour. Everything was good: the tour guide has helpful, the places we visited were memorable and the lunch was great!
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Couples |
Posted on: | 2019/05/29 |
Activity Date: | 2019/05/17 |
Reviewed by: Eve Wong
Difficult to locate the tour provider at pickup pt, no counter or signage board. The cruise is rather boring, would rather pay more if snacks and drinks can be provided during the cruise since it's a long day tour.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Families |
Posted on: | 2019/05/27 |
Activity Date: | 2019/05/24 |
Reviewed by: Sathiah Sankar
Everything was perfect about it. I loved it. Guide was awesome. Looking forward for my next trip.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Solo Travelers |
Posted on: | 2019/05/27 |
Activity Date: | 2019/05/18 |
Reviewed by: Julie
If you go on this tour, please take into account the weather forecast. The morning we left from Tokyo, it was pouring rain. The rest of the day was also covered in grey clouds, rain and fog. We therefore did not see Mt. Fuji at all. Not even a glimpse unfortunately. Although we did go up the cable car, we could not see more than like 30 meters ahead due to the fog.
Although the weather forecast is unpredictable, and the organization is of course not to blame for bad weather (humans can unfortunately not control it) it is a pity that we did not get any compensation whatsoever. Having paid this huge amount of money for a bus tour where we did not even see the mountain has simply been a disappointment. Nevertheless, the tour guide was energetic and nice.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return without Lunch |
Attended as: | Solo Travelers |
Posted on: | 2019/05/26 |
Activity Date: | 2019/05/21 |
Reviewed by: Sunny
If you are looking for a convenient way to see Mount Fuji from japan this is the tour for you. Eko our guide for the day was pleasant, friendly and knowledgeable. She made the trip fun driving between site to sight. Her English was perfect and humor a joy. The lunch was fantastic, lots of variety and tasty. I highly recommend this tour if you only have a day to spend in the region. The option for the fast train back to Tokyo (which we choose last minute during the trip) is also worth the ride and experience. Eko helped us arrange that easily.
Considerations: It is a long day. Time of year - if it's a colder month, i might opt for a shorter tour.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Friends |
Posted on: | 2019/05/24 |
Activity Date: | 2019/02/27 |
Reviewed by: Mary
Time well spent and the guide speaks well and explains clearly. She is informative and never a dull moment. Would recommend friends/family to book this tour. thanks alot.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bullet Train Return with Lunch |
Attended as: | Friends |
Posted on: | 2019/05/21 |
Activity Date: | 2019/05/16 |
Reviewed by: Heather
While the trip was good, everything went smoothly and the tour guide was very informative and helpful, it was disappointing to learn we have very little time at each stop. We felt very rushed, including for lunch. I suggest the tour return later, or you are upfront with customers that in order to fit in all of the activities the actual time at each stop is very limited.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bullet Train Return with Lunch |
Attended as: | Friends |
Posted on: | 2019/05/20 |
Activity Date: | 2019/05/17 |
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Thank you very much for your excellent review with such detailed description. It is very kind of you. Toshi and I are very pleased to know that we contributed to your family having a good time in Japan. It was our pleasure to have such a lovely family as you as our guest. We also had a wonderful time with you as we really enjoyed discussing various issues relating to Japan, Canada and the rest of the world. I hope that you also enjoyed your travel in Western Japan. Please give our best regards to the rest of the family. All the best wishes. Takashi