Thanks for your feedback. We pride ourselves in providing great experiences, something I don't feel you have had due to a minor pickup issue. To clarify, Queenstown is quite spread out. Not every stop will have passengers each day. We are not a bus service so to speed up the pickup process so passengers don't have to sit on the coach too long during the pickup service we group several pickup locations with the same time. If we have two or three pickups with the same time and have passengers waiting at each point, there could be a 5min delay. Given that we try and get passengers to a pickup location 5mins early this could make the pickup 10mins later than expected. Add the possibility that an agent may have given a customer an incorrect time or location (it can happen) we will try to locate them so they can enjoy their Milford Sound experience. I sure you would appreciate us doing the same for you if you had made a mistake. No one like being left behind.
JUCY Cruise Team

I am sorry you feel the need to post a 1 star review. This is very misleading and very unhelpful to other customers. The JUCY Cruiser tour is the tour you chose and the departure time is scheduled for 9:10am. The tour does not include lunch. You then compare this tour, the tour you booked, with our JUCY Vista tour the leaves at 7:20am and includes a lunch to base your 1 star rating on. This is very misleading. If you wanted the earlier tour that included lunch you should have chosen that tour. Veltra provides a 5 star service and JUCY provides a 5 star experience. It's a pity you feel the need to provide a 1 star rating to something of your own doing.