We are sorry about your experience and that you were not able to take the fly back that was booked. The fly back is a weather dependant activity and is not guaranteed. Due to safety reasons the flight was not possible on the day, which mean't you had to return on the same coach you travelled to Milford.. I understand there may have been some communication misunderstanding (English is not your first language) and that the reason for the flight cancellation was obviously misunderstood. The flight was cancelled due to the following reasons. 1) due to a tail wind at Milford Sound exceeded safe operating guidelines (tail wind exceeded 15km/hr, 2) severe turbulence over the mountains and 3) marginal weather in Queenstown. We are sorry that the flight was not able to be operated safely and therefore needed cancelling, but there is nothing we can do about the weather. Safety of operation is of paramount importance to our operation and this will not be compromised. JUCY Team.

ご参加ありがとうございます。
道中の気色もお楽しみいただきありがとうございます！
雨の中のミルフォードサウンドの力強さには圧倒されますよね。
お食事は不快な思いをさせてしまい申し訳ございません。大変人気のツアーとなっておりどうしてもお食事の時間は混雑してしまいます。
時間制にできないか催行会社に提案してみます。
貴重なご意見ありがとうございました。
ニュージーランドにはまだまだ素敵な場所がございます。
是非また遊びにいらしてください。

ご参加ありがとうございます。
お席の確保が厳しい状況だったのですね・・・。
不快な思いをさせてしまし申し訳ございませんでした。
個人のお客様もご満足いただけるよう努力して参ります。
貴重なご意見ありがとうございました。