Hello,

Thank you for sharing your experience with our Code Share Partner.

We're glad to hear you took advantage of the Blue Mountain tour discount and had no trouble finding the meeting point – it's always great when things go smoothly.

We’re sorry to hear your reports about the rough driving and the suitcase incident. Your safety is always our top priority, and we take your feedback seriously. We’ll be sure to address this with the management team of our Sydney Code Share Partner to ensure that incidents like this are avoided in the future.

Thank you again for bringing this to our attention, and we hope your next journey with us will be much more comfortable.

Take care,

Maddie
Customer Experience Manager

Hi Pi.
Thanks for your 5 Star review.
Our airport staff anticipate baggage delays; and our drivers will always do their best to be there when you finally emerge landside.
We hope you enjoyed your visit to Cairns.

Hi Shinobu.
I am glad you found our airport staff to assist you on Arrival. They are at our desk, immediately in front of you as you emerge from Customs.
We hope you return to Cairns soon.

バス乗り場はわかりやすいですが、わからなかったらセキュリティの人に聞きましょう。

Thank you for your glowing review
We are very pleased you found our driver waiting for you. Our desk is also easy to see as you emerge from Customs..
We hope we can welcome you back to Cairns sometime in 2025!

ホテルの前まで迎えに来てくれるので、便利です。

Hello,

Thank you for your kind review.

We're so pleased to hear that our team made you feel at ease with their warm welcome and personalised service.

It’s wonderful that you had a comfortable and private experience, especially when travelling with family.

We always aim to go the extra mile to make your journey as smooth as possible.

We hope to see you again soon, and safe travels on your next adventure!

Maddie
Customer Experience Manager

当たり外れはどこでも在ります。

Hello Tadao JR.
We apologise that the service you experienced was not up to our usual high standard.
The driver will be spoken to, and reminded that our passengers expect, and are entitled to, much better service.
We hope you will give us the opportunity to demonstrate the true hospitality Exemplar extend to our passengers when you next visit Cairns.

遅れた時の対策しておいたら、安心して旅行が楽しめると思いました。

Hello,

Thank you for sharing your experience with us.

We understand that travel delays and long queues can be stressful, especially when returning to international travel after a long time.

We're glad to hear that our staff was there to help guide you and ensure you made it to your hotel safely.

Your peace of mind is important to us, and we’re happy we could assist.

We hope the rest of your journey was smooth and enjoyable, and we look forward to welcoming you again soon!

Take care,

Maddie
Customer Experience Manager

Hello aaa!
Thank you for your glowing review.
Our drivers are one of our greatest assets; they are friendly, polite and helpful.
We hope you had a great time in Cairns; please come back soon!

頻繁に運行されていますので、予約なしで大丈夫です。

Hello,

Thank you for taking the time to provide your feedback, we appreciate the five-star review!

We’re so glad to hear that our team could accommodate your change in plans and help you with rescheduling, despite the busy customs lines.

It's also great to know that our driver was able to go the extra mile and assist with your luggage, especially given Brisbane's hilly terrain.

While your situation may be unique, we're always happy to help in any way we can to make your journey smoother.

We truly appreciate your feedback and look forward to welcoming you again on your next trip!

Safe travels!

Maddie
Customer Experience Manager

ガイドによっては45分以上掛かり、バスにギリギリになるのでご注意を。

旅に不安のある方はここで悩みを相談するのもいいと思います

このたびはプライベート空港送迎の体験談のご投稿いただきましてありがとうございます。別なツアーでの送迎も担当しておりましたのでびっくりされたかもしれませんが、高評価をいただきまして嬉しく思います。またいつかケアンズにお越しになる際は是非ご利用をお願いします。

モリコさま、
コメントありがとうございます。
スタッフ一同、又のご利用を心よりお待ち申し上げます。

Hello ここ. Thank you for your review, we always appreciate some feedback. We are very pleased you found you transfer easy with clear directions and your driver was friendly. Perhaps we may be able to welcome you back here again one day soon.

Hello 水五郎. Thank you for your review, we appreciate your feedback. We aim to ensure our passengers have timely transfers to avoid any unnecessary worry. We are pleased you were satisfied and thank you again.

Hello Mino. Thank you for your feedback. Yes, delays are common when travelling by air, and it can be quite disconcerting. We try very hard to make things move more smoothly despite the holdups. We are pleased you were satisfied with your transfers.

ぜひおすすめです。

Hello 山ちゃん. Thank you for your review. We are pleased you were able to relax and not worry. That is a big part of our job. And, all our staff are friendly, they appreciate meeting our visitors and love to show them around our beautiful region.

迅速な対応で良かったです。
英語ドライバーさんでしたが
問題もなかったです。

Hello山ちゃん. Thank you for taking the time to review our services. We are so glad we were able to allay your fears of travelling to Cairns. We would love to welcome you back here again in the not so distant future.

Hello 水五郎. Thank you for your review. We are so glad you found our services to your satisfaction. Our drivers are our shop front, and are so pleased to extend a warm welcome to
our visitors, especially to our Japanese friends. We look forward to welcoming you back here again one day soon.

Hello,

Thank you for your wonderful feedback.

We're thrilled to hear that we were able to arrive right on time and provide you with a safe and comfortable journey.

We know how important punctuality is, especially for early morning pick-ups, and we’re so pleased we could meet your expectations.

We’d love to welcome you again on your next trip – thanks for choosing us!

Take care,

Maddie
Customer Experience Manager

Hello ベジータ. Thank you for taking the time to review our services. We always like our visitors to start their holidays here in a good mood. We are so pleased our driver set the scene well for you with kindness and smiles.

飛行機は、時間どうり着かない事もあるので、予約は止めたほうが良い

Hello,

Thank you for sharing your experience, and we sincerely apologise for the inconvenience you faced with your delayed luggage and missed shuttle.

We always strive to be as flexible as possible with late customers; however, we must also consider the passengers already on board and the tight service schedule we operate under. While we understand this situation was frustrating, we always aim to depart on time and stay on schedule to ensure a smooth experience for everyone. When you miss your scheduled shuttle, we offer you the next available service.

If you'd like to discuss a potential refund, please reach out to our customer service team with your booking details, and they’ll be happy to assist you further - customerservice@cxn.com.au.

We appreciate your understanding.

Take care,

Maddie
Customer Experience Manager

事前申し込み時に連絡していたとしても、出発前には必ず運転手に目的地のホテル名を伝えてください。

Hello さるちゃ. Thank you for your feedback. We are so sorry that you had this poor experience. The driver would have had your name on his schedule and should have taken you straight to your hotel after dropping the first couple off. There was no excuse for that response to you. This is not normal practice and we will look into it. Once again, our most sincerest apologies.

案内は英語のみです。

Thank you for your kind review.
We do have some staff who speak Japanese, and are always looking for more!
We hope you enjoyed Cairns, and return soon!

Thank you for your kind review.
We hope you enjoyed Cairns, and return soon!