Mahalo for taking the time to share your excellent riding experience with us on our Happy Trails Horseback trail ride. We are working on learning more Japanese language, however as you note the written/illustrated guide is most informative, along with the sprinkle of directive words our guides use to help you when you are riding. We look forward to seeing you again when your travels bring you back to our island paradise. Aloha and Happy Trails to you!

Thank you for taking the time to write about your enjoyable horseback riding experience at Happy Trails Hawaii. As you note, the trails are in the mountains which provides an opportunity to do a bit of trotting. Most of our horses are retired from the sport of polo or from horse racing, and retrained by our ranch manager Mr. Mark. In his training our horses ride without a bit in their mouths, which is much kinder for the horse. We are most appreciative to have you join us during your vacation and hope you will come again.
Mahalo and Happy Trails to you!

この度はご利用ありがとうございます。
通常はガーリックシュリンプのお店にお連れした後、ハレイワタウンにて自由時間をお取りいただいております。
対応スタッフの説明がうまく伝わらず、お客様の貴重なお時間を無駄にしてしまったこと、お詫び申し上げます。
タートルベイホテルにはトイレ休憩のため立ち寄っておりますことご理解ください。
お荷物につきましては、貴重品はお客様ご自身で管理いただき、それ以外は車内または鍵のかかる部屋でお預かりする事が可能です。
ツアーページに明記し、お客様に誤解の無いよう改善させていただきます。
貴重なご意見ありがとうございました。
VELTRA カスタマーサポートチーム

この度はご利用ありがとうございます。
ツアー中のガイドの発言に配慮の欠けた点があったことをお詫び申し上げます。
現地スタッフには催行会社を通じて申し伝えるとともに、今後のサービスの改善に努めさせていただきます。
貴重なご意見ありがとうございました。
VELTRA カスタマーサポートチーム

We are most happy to read that you enjoyed your horseback trail ride with our Happy Trails Hawaii horse ranch! The 2 hour tour is most desirable, as it does provide more scenic view plains and an opportunity for more riding adventure. Our guides do speak a few key words of instruction in Japanese, and as you recall we have a written and illustrated guide to compensate for our lack of speaking fluent Japanese. Everyone can enjoy our trail ride, children 8 years and above can take this longer tour. We are fortunate to share our passion for horses and our beautiful island paradise with guests as kind as you. Thank you and we do hope to see you again when your travels bring you back to Hawaii. Happy Trails to you!

We appreciate you taking the time to provide your personal riding experience at our Happy Trails Hawaii horse ranch. The north shore is well worth the trip from Waikiki. Our location, mountainside of Waimea Bay offers our guests a chance to explore nature in a most peaceful and relaxing manner, while riding our well trained horses. We thank you for your patronage and hope you will come see us again. Until then, Happy Trails to you!