Dear customer,

Thank you for choosing the Bateaux Mouches and for taking your time to let us this review.
The Bateaux Mouches policy involves as main goals the satisfaction of our clients and the high quality of our services. If I am not mistaken, you haven't been fully satisfied by our 6PM dinner cruise and I am really sorry to hear that.
I invite you to reply to my message in english if possible so we could better understand the problem occured on board during your dinner cruise. We really appreciate the fact that you were able to share with us your Bateaux Mouches experience. Your reactivity and your reviews may help us improve our services and continue to provide an unforgettable experience to all of our clients.
We shall be at your disposal for any complementary information and always ready to assist you.

Kind regards,
Cintia
Bateaux Mouches

Dear customer,

Thank you for the interest provided to our company.
We are grateful for the fact that you have taken your time to leave us this kind review and post some photos to better describe your Bateaux Mouches experience.
We are glad to know that you have fully enjoyed our Prestige dinner cruise and we sincerely hope to have the chance to receive you once again on board, during your next trip to Paris.
We assure you that at the Bateaux Mouches we continue to emphasise the added value of our services in order to provide to our clients an unique approach of the lunch, dinner and sightseeing cruises.

We shall be at your disposal for any complementary information.

Kind regards,
Team BATEAUX MOUCHES

Dear customer,


At first we would like to thank you for the interest provided to our company.
Secondly, I would like you to know that your review and beautiful photos posted on the Veltra platform are very appreciated by our team.
We sincerely hope you had a nice time on board of our Bateaux Mouches, while enjoying your Excellence dinner cruise on May 21st 2017.
I also hope that your expectations were fulfilled during this experience.
I assure that our teams trie their best to accomplish all of our clients wishes during the sightseeing, dinner and lunch cruises. Our purpose is to transform the Bateaux Mouches experience into an unforgettable memory.

We sincerely hope to have the honour to receive once again on board during your next stay in Paris.
We shall be at your disposal for any complementary information.


Kind regards,
Cintia
BATEAUX MOUCHES

Dear customer,

Thank you for choosing our company and for taking your time to leave us this review concerning the Bateaux Mouches experience.
I hope you have fully enjoyed the Prestige dinner cruise and the whole service has satisfied your expectations.
Our company's priority is to provide to our clients an unforgettable experience which gives them the urge to come back and see us again.
We are very serious when it comes to our client’s satisfaction and have a zero-tolerance policy in this respect.

We shall be at your disposal for any complemenatary information and we sincerely hope that we shall have the honour to receive you again on board, during your next stay in Paris.

Kind regards,
Cintia
BATEAUX MOUCHES

SSS様
この度はパリ半日観光、またベルサイユ宮殿半日観光にご参加頂き誠に有難うございました。
「あの日」、一緒にキャーキャー騒いでいた者です笑　出発前から、楽しかったですね笑　
その後もヤシロガイドのツアー楽しんでいただけたとのこと、とっても嬉しく拝読致しました。
ガイドのご指名も承りますので是非次回またフランスにお越しの際にはマイバス社をご利用下さいませ。温かいお声に星5つ！ありがとうございました！長藤

Dear customer,

Thank you for the interest provided to our company.

We appreciate the fact that you took your time to share us your experience on board of the Bateaux Mouches.
We hope you had a nice time and will be happy to have you back on board another time.
Our company's priority is to provide to our clients an unforgettable experience which gives them the urge to come back and see us again.
We are very serious when it comes to our client’s satisfaction and have a zero-tolerance policy in this respect.

We remain at your disposal for any complementary information.

Kind regards,
Cintia
BATEAUX MOUCHES

Dear customer,

Thank you for choosing the Bateaux Mouches.
Your review and the noce photos describing your experience on board are most appreciated.
We sincerely hope you had a nice time and fully enjoyed our 6PM dinner cruise.
We are constantly trying to ameliorate our services so our clients be always satisfied and never forget the experience they lived with us.

We remain at your disposal for any further assistance.

Kind regards,
Cintia
BATEAUX MOUCHES

Dear customer,

At first, let me thank you for the interest provided to our company.

Your review and photos are most appreciated because they are the main tools which we use in our constant process to ameliorate our services so our clients be always satisfied and never forget the experience they lived with us.
We hope you had a nice time on board and you fully enjoyed the Prestige dinner cruise and the beautiful surroundings.
I can understand that at the boarding area it might feel a little bit crowdy sometimes. Our company provides dinner and lunch cruises for almost half million tourists coming from al over the world each year and it occurs that some evenings we get fully booked.
The Bateaux Mouches experience is a must when you come in Paris.

We shall be at your disposal for any complementary information and we hope to have you back on board during your next stay in Paris.


Kind regards,
Cintia
BATEAUX MOUCHES

Dear customer,

Thank you for the interest provided to our company and for taking your time to post this kind review.
We really appreciate the photos which you have posted through the Veltra platform.
You had the chance to taste our new menus specially designed by our chef for the spring-summer season and I hope you fully enjoyed the Bateaux Mouches experience.
Our company's priority is to provide to our clients an unforgettable experience which gives them the urge to come back and see us again.
We are very serious when it comes to our client’s satisfaction and have a zero-tolerance policy in this respect.

We shall be at your disposal for any complementary information.

Kind regards,
Cintia
BATEAUX MOUCHES

Good Morning,

We thank you for this review. We are glad that you enjoyed your diner cruise on our boat.

We look forward to welcoming you again very soon.

Bateaux Parisiens team.

Good Morning,

We thank you for this review. We are glad that you enjoyed your diner cruise on our boat.

We look forward to welcoming you again very soon.

Bateaux Parisiens team.

Dear customer,

Thank you for the interest provided to our company and for taking your time to edit this kind review.
We hope you have fully enjoyed our early bird dinner cruise, our chef's cuisine and the parisian monuments.
I assure you that our company's priority is to satisfy our clients desires and transform the Bateaux Mouches experience into a memorable moment.

We hope to receive you back on board during your next stay in Paris.

Kind regards,
Cintia
BATEAUX MOUCHES

Cimarron様

この度は、パリ観光とベルサイユ宮殿ツアーにご参加いただき有難うございました。

また絵葉書のような美しいお写真を有難うございます。1日で沢山の名所をご覧いただけたことがよく分かり、またガイドの案内で充実したご旅行をされたようで私たちも嬉しく思います。
夏になりますと、緑も春よりも青々としているかと思いますので、夏のパリはお勧めです。
Cimarron様がまたフランスにお越しの際は、ぜひマイバスフランスをご利用くださいませ。
スタッフ一同、心よりお待ちしております。

マイバスフランス　土井

Dear customer,
Thank you for the interest provided to our company and for taking your time to leave us a review :-)
I hope that you have appreciated your dinner cruise on March 30th and it remains a memorable experience.
Our crew try its best to satisfy our customer's wishes at the fullest and I hope that they did the same for you.

Hope to see you back on board another time.

Kind regards,
Cintia
BATEAUX MOUCHES

Dear client,

Thank you for choosing the Bateaux Mouches.
We appreciate the fact that you have taken the time to send us a review.
I hope you have a great time on board and even if everything wasn't perfect you won't hesitate to get back to us for another time.
I inform you that our company's policy is to provide to our clients an unforgetable experience.We are constantly trying to ameliorate our services so our clients be always satisfied and never forget the experience they lived with us.

Kind regards,
Cintia
Booking Department
--------------------------------------------------------------
【VELTRAからのコメント】
ご利用いただき誠にありがとうございます。催行会社に確認したところ、18時からのディナークルーズの船内のBGMは生演奏ではなくオーディオとのことでございました。弊社のページに一部記載の誤りがあり大変申し訳ございませんでした。弊社ページ記載は修正し、今後は催行会社との連携を強化し再発防止に努めます。帰国後の貴重なお時間を割いての体験談の投稿、誠にありがとうございました。また機会がございましたらご利用いただけましたら幸いです。

ご利用ありがとうございます。この度はせっかくのご旅行にもかかわらず、ご不快なお気持ちにさせてしまい申し訳ございません。
ご指摘いただきました点を確認しましたところ、ご予約時に「オプション」として誕生日ケーキ1スライス（フルーツケーキ）を2名様分お申込みいただいたようでございます。こちらはあくまでも誕生日ケーキでして、ハネムーンのサプライズではない旨ご理解いただければと存じます。
帰国後の貴重なお時間を割いての体験談の投稿、誠にありがとうございました。また機会がございましたらご利用いただけましたら幸いです。

VELTRA カスタマーサポートチーム

ジョン様
モンマルトルの丘、フランス人がとても好きなエリアなのですが、
あまりジョン様のお好みに会わなかったようで残念でございます。
また、お時間等の配分等、貴重なご意見をいただき、有難うございます。
ベルサイユのお庭ですが、とっても広く、お庭をご見学いただくには、1日ツアーをおすすめ致します。
次回ご旅行時には、マリーアントワネットの離宮や、トリアノンもおすすめでございます。
ご意見は今後のツアー順路や行程の参考にさせて頂きます。
有難うございました。

Dear customer,

Thank you for the interest provided to our company and for the beautiful photos published on Veltra.
I am glad that you had a nice time on board.
We are constantly trying to ameliorate our services so our clients be always satisfied and never forget the experience they lived with us.

I hope to see you again on board of the Bateaux Mouches.

Kind regards,
Cintia

Dear client,

Thank you for the interest provided to our company.
We appreciate the fact that you took your time to leave us a review. Our company tries to make its best to satisfy each customer's wishes during the dinner cruise on board and it is only with your help that we may improve the qulity of our services.
I hope you had a nice time on board and that you shall come back to see us again.

Kind regards,
Cintia

月見草32様
この度はマイバスフランスの市内観光+ベルサイユ宮殿午後ツアーにご参加頂き有難うございます。おっしゃるとおり、最近ではセキュリティチェックが厳しく、郊外線の列車の駅でも、ショッピングモールでもセキュリティチェックは欠かせませんね。
また、夏場や年末年始は特に混み合うので、ベルサイユの団体入場は本当に楽ですよね。特に、月見草32様がツアーにご参加頂いた、大晦日はずっと氷点下で寒い日でしたが、お楽しみいただけたようでよかったです。5つ星の評価や暖かいコメントを頂き有難うございます。

ご利用ありがとうございます。この度はご満足いただけるサービスをご提供できず、大変申し訳ございません。
ご指摘いただきました内容は、現地催行会社へ報告いたしました。今後も催行会社と共に、常にご満足いただけるアクティビティの提供に努めてまいります。
お客様よりの貴重なご意見、ご指摘をいただき誠にありがとうございました。またのご利用を心よりお待ちしております。

VELTRA カスタマーサポート

Dear customer,

Thank you for choosing the Bateaux Mouches.
Our company's priority is to provide to our clients an unforgettable experience which gives them the urge to come back and see us again.
We are very serious when it comes to our client’s satisfaction and have a zero-tolerance policy in this respect.

Kind regards,
Cintia
Booking Department

Dear customer,
Thank you for the interest provided to our company.
I hope that you have a nice time on board and you enjoyed the cruise on the river and the romantic dinner. Our company tries its best to satisfy its clients and hopes to provide to every one of them an unforgetable experience and the urge to come back for some more.
We are constantly trying to ameliorate our services so your review is very important to us so we could learn from our mistakes.

Kind regards,
Cintia
Booking Department

ゆうたん様

弊社プランをご利用頂き、また以前のご旅行にもかかわらず、ツアーの内容を覚えていて頂き
ありがとうございます。
ベルサイユ宮殿やルーブル美術館は、特にフランス政府の公認ガイド利用プランがおすすめですので、
ゆうたん様にお楽しみいただけたようで何よりでございます。
またのパリへのご旅行の際は、ぜひまたお立ち寄りくださいませ。
暖かいご意見を頂き有難うございます。

RED様
この度はマイバスフランスの市内観光とベルサイユ宮殿ツアーにご参加頂き有難うございます。
また、5つ星と暖かいコメントを有難うございます。
マイバス付近のご散策をいただいたそうで、オペラエリアもとてもパリらしく、そしてにぎやかなエリアですがお楽しみいただけましたでしょうか。
高橋は、マイバスで最も人気のガイドの一人で、RED様もお楽しみいただけたようでとてもうれしいです。
高橋の担当日は、WEBでも掲載しておりますので、次回パリにお越し頂く際はぜひご確認のうえご参加ください。
貴重なご意見ご感想を頂き、有難うございます。