【VELTRAからのコメント】
当日長い間お待ちいただいたにも関わらず、ツアーにご参加いただけずご迷惑をおかけしましたこと、
大変申し訳ございませんでした。催行会社に当日の状況を調査したところ、同じ場所でお客様をお待ちしていたようで、恐らく現地にて何かしらの行き違いがあったかと存じます。
１日のご予定がなくなり大変な思いをされたとお察しいたします。
メールにてご案内させていただきました通りツアー代金の全額をご返金させていただきました。今後お申込みいただいたお客様全員にご参加いただけますよう催行会社とともに改善に努めてまいります。
せっかくのご旅行で残念な思いをさせてしまいましたこと、改めて深くお詫び申し上げます。
またのご利用をお待ちしております。
VELTRA カスタマーサービス

Bonjour from Burgundy,
Thank you for this really kind review.
We are delighted to read about your time in the vineyards. Our Passion small group tour is a great tour indeed as you have time to visit a bit Beaune.
We hope you will keep great memories.
Have a nice day.
Florentine - Authentica tours

Bonjour from Burgundy,
Thank you for your review, it is a real pleasure to have welcomed you in our beautiful region.
We are happy you like the wines and your guide. We are lucky to have great Burgundy wine expert guide who are really passionate about their work.
We hope you will come to visit again and wish you a great day.
Warm regards,
Florentine - Authentica tours

Bonjour from Burgundy,
Thank you for your comment. We are happy to see you enjoyed your time in the vineyards.
Indeed its better to bring some bags to carry out the wines but no worries, please note that we can also easily ship some wine if needed.
We hope you will keep great memories and wish you a great day.
Warm regards,
Florentine - Authentica team

Bonjour from Burgundy,
Thank you for your review. We are indeed lucky to have such a beautiful region.
Our guides are really nice and expert. We are happy you had a great time during the tour.
We wish you an excellent day and hope to see you another time in Burgundy.
Best regards
Florentine - Authentica tours

Bonjour from Burgundy,
Thank you for your kind review, we are glad you enjoyed the wines and the landscape.
Feel free to come back at anytime.
We wish you an excellent day.
Best regards,
Florentine - Authentica tours

Bonjour from Burgundy and thank you for your nice comment. We are really happy to read you had a great time with Jérémie.
We hope you will keep great memories from your tour and wish you a nice day.
Warm regards,
Florentine - Authentica tours

Dear Sayuri, we are pleased to hear that you made the most of your once in a lifetime experience! We hope you can understand that our tours run in English and French as they are the languages which are universal in Bourgogne. As you say, you definitley got an authentic experience with French people and French wines! Best wishes from France. Rosy - Tour Planner

Thank you Kazuto. Happy clients, that's what we like :) It was a pleasure to welcome you during your stay.
Hope to see you sometime soon again in Burgundy.
Emmanuel / co-owner

Bonjour Yuki,
Thank you for your thouthful message. It was a pleasure to bo your guide. We still have a lot of wines to discover and maybe they could suprise you even more than the Marsannay rosé! Hope to welcome you back soon to Burgundy!
Kind regards,
Valentin - Apprentice winemaker

Bonjour Chino,
Thank you for taking the time to send your feedback. It's really important to us and we work hard every day to give our clients the best experience.We are pleased you enjoyed the tour and the tastings. Come back again soon and enjoy some more!
Nicolas - Founder of Authentica

Bonjour Fumiko,
Thank you for taking the time to write your nice review. I'm really happy you enjoyed your tour and hope you will keep on drinking Burgundy wines in Belgium!!
Best regards,
Jeremie - Burgundy wine consultant

Bonjour Emiko! Thanks for your message. I'm glad I was able to give you some helpful insight and hope to welcome you back to Burgundy someday!
All the best.
Jeremie - Burgundy wine consultant

【VELTRAからのコメント】
ご利用いただき誠にありがとうございます。この度は英語でのご案内だった為、ご十分にお楽しみいただけなかったとのこと大変残念に思います。販売ページにも記載のある通りこちらのツアーは英語でのご案内のみでございますが、お客様からの貴重なご意見として本件は催行会社に申し伝えます。帰国後の貴重なお時間を割いての体験談の投稿、誠にありがとうございました。また機会がございましたらご利用いただけましたら幸いです。

Bonjour, Thank you for your review. It’s thanks to helpful contributions like yours that we hope to improve our tours and services. At the first tasting you tasted a selection of Marsannay and Gevrey-Chambertin , including Premier Cru. You stopped in the villages of Gevrey-Chambertin and Vosne-Romanée to see their legendary vineyards on the way. In the afternoon you visited a small family-run estate where you tasted 5-7 wines, including Corton Grand Cru. Grands Crus represent less than 1.5% of Burgundy’s wine so are very rare. We are sorry you didn’t enjoy the selection so much. Unfortunately we weren’t made aware of your wine tasting preferences. The guide can adapt the tasting to include more whites and could also have taken you to the white wine vineyards of Meursault, Puligny-Montrachet and Chassagne-Montrachet, if requested.
Hope to welcome you again to Burgundy, we will doing everything possible to ensure you are fully satisfied on your next trip.

【VELTRAからのコメント】
ご利用いただき誠にありがとうございます。催行会社に確認したところ、ドライバーが誤ってレストランへお連れしてしまったとのことでございます。ご不便おかけし大変申し訳ございませんでした。しかしレストランにはご満足いただけましたようで、安堵しております。こちらのエリアはレストラン等も少ないようですので、今後のツアー行程につきましては再検討させていただきます。帰国後の貴重なお時間を割いての体験談の投稿、誠にありがとうございました。また機会がございましたらご利用いただけましたら幸いです。