Hello from Lapland Safaris Rovaniemi!

Thank you for the 5-star review!

It’s lovely to hear that you enjoyed the excursion and felt confident with driving the snowmobile

Dear Shingo Makita,

Thank you very much for your review.

We are glad to hear you found the Mystical New Year’s Party memorable and were able to enjoy this special evening. The New Year’s event is one of the biggest special programs we organize and we hope the good memory will last for a long time!

We are sorry to hear the information of the winter clothing pick-up did not reach you. The clothes could have been picked up from our office in the city earlier in the day. We hope you were not too cold and all the fun kept you warm!

We hope to see you again if you ever visit Lapland again in the future and wish you well in this new year!

Kind regards,
Lapland Safaris team

ぺペペ様　この度はツアーにご参加いただきありがとうございました！この日は特に冷え込んだ1日で、人も混雑しておりましたが、最後までツアーをお楽しみいただけたようで何よりです。寒い分、空が澄んできれいな雪景色もご覧いただけて良かったです。(この時期は曇りの日も多いのです)リアルな体験談にて本ツアーをおすすめ頂き誠にありがとうございます！スタッフ一同励みになります。今回のツアーが素敵な旅の思い出の1つになれば幸いです！

Dear Erika.

Thank you for your good review! We are glad to hear you enjoyed the excursion. Hopefully we will see you here again some day!

Br. Lapland Safaris Rovaniemi

Hi!

Thank you for your amazing review! Great to hear that you have enjoyed your Husky Experience with us.

Br. Lapland Safaris Rovaniemi

Dear Yukiwas,

Thank you for your feedback! As you said, auroras are a natural phenomenon, it always depends on the weather (and luck!) if you are able to see them.

The picture you posted looks beautiful, even with the small auroras and we are happy you have liked your experience overall!

Wishing you a happy winter time!

Kind regards
Emmi
Lapland Safaris Rovaniemi

Thank you for your feedback! It's very important for us. Aurora Borealis is a natural phenomenon, that means we unfortunately are not able to affect on this. Its intense depends on solar activity. Most of the beautiful photos from the internet were taken during geomagnetic storms, that happens not so often and camera always sees better and stronger Northern Lights than our eyes. Anyway we are glad you enjoyed the program and the company around the fire. Thank you for sharing your beautiful photos with us!
Kind regards, Maria/Lapland Safaris

Dear guest,

Thank you for your review. We are sorry to hear that your visit to the reindeer farm did not meet your expectations. We apologise for the pick-up being late, there had been a miscommunication on our end that delayed your pick-up. We have taken this as a learning chance for our team and will be better in the future. Combined with starting later, getting everyone dressed into thermal clothing takes lot of effort and can get hectic in a time-crunch. We hope that you still got to enjoy your time with the reindeer in arctic nature. If you wish to give us any more details on why you were not happy with the excursion, we would be grateful to have it in order to improve our services.

Best Regards, Lapland Safaris Rovaniemi

Thank you for the extensive review! We are extremely happy that you had such a great time on our excursion and even got to see the northern lights. Hopefully we will see you again one day! Br. Lapland Safaris Rovaniemi

Thank you for the review!

We are glad to hear that you still had a good time even though you did no get to see the northern lights. Here in Lapland the weather can change really fast so it's difficult to say in advance how the weather will be during the excursion. For this reason, we don’t cancel the departures due the weather conditions as it may change even during the excursion. Hopefully we can see you again someday!

Hi! Thank you for the review! Amazing to hear that you managed to see some northern lights even though it was a cloudy day. As you said northern lights are natural phenomenon and you can never know if you will see them. We are also glad that you had great time with our guide on the river. Hopefully we will see you again some day!

Br. Lapland Safaris Rovaniemi

Hi.

Great to hear that you have enjoyed our safari and were lucky enough to see some green in the sky even though it was cloudy! Hopefully we will see you again some day!

Br. Lapland Safaris Rovaniemi

Dear Maiko,

Thank you for your lovely review!
We are happy to hear you have enjoyed your experience, even if the Aurora wasn't visible.

Hopefully you will visit us another time and try your luck with the Auroras again.
Wishing you a lovely day!

Kind regards
Emmi
Lapland Safaris Rovaniemi

Hi.

Thank you for the review and great to hear that you enjoyed your safari! Hopefully we will see you again someday here in Lapland!

Br. Lapland Safaris Rovaniemi

Hi.

We are sorry to hear that you did not have the best time on our excursion. Here in Lapland the weather can change really fast so it's difficult to say in advance how the weather will be during the excursion. For this reason, we don’t cancel the departures due the weather conditions as it may change even during the excursion. Hopefully we can see you again here one day.

Br. Lapland Safaris Rovaniemi

Hi, Thank you for your lovely feedback! We are super happy that you had a great time with us, even though you didn´t see any auroras. We really appreciate all the feedback we can get and hopefully we will see you again in the future. with best regards Meri / Lapland Safaris Rovaniemi

Greetings from Lapland Safaris!

Thank you for this 4 star review, we are really happy to hear that enjoy the safari.
We are glad to hear that you were able to see the auroras and catch them to the picture.

Best regards
Lapland Safaris/ Saana

Thank you for your feedback!

It is very important to us to get an honest opinion from our customers in order for us to better our products further.

First of all I am very sorry you did not see the Aurora Borealis during your safari. You are correct in saying that it cannot be helped, since the northern lights are a natural phenomenon and we can never guarantee that you will see the aurora.

The program at the Aurora Borealis Camp lasts for 2 hours, so unfortunately it is not possible to get the ride away from there before that.

I hope that all in all you had a lovely vacation in Lapland and you gained beautiful snowy memories from your travels!
If you are interested in having a further conversation about your experience, you can contact us at info@laplandsafaris.fi

Wishing you a lovely day a head!

Kind Regards
Emmi
Lapland Safaris Rovaniemi

Thank you for your lovely feedback!

I am very happy to hear you have enjoyed your time at the safari even though the Auroras were hiding.
It is true, that since they are a natural phenomenon, you always need a bit of extra luck to be able to see them.

Hopefully we will have a chance to meet you again in Lapland!

Best regards
Emmi
Lapland Safaris Rovaniemi