風景をこれ以上キャプチャできなかったのでごめんなさい。 あなたの願望を聞かせてください。それを実現するために最善を尽くします。 私はあなたと一緒に朝を過ごすことを楽しんだ。 もう一度お会いしましょう。

Hafa Adai,

At the time of pick up we offer you to change date, cancel your reservation for a FULL REFUND, or continue to jet ski on a different course. We are unable to operate outside the reef for customers safety but understand that most customers want to ride a jet ski since there is no license required in Guam. We are sorry that you did not enjoy the options we offered but in the future and to other guests we do offer you options.

Welcome to the Jungle Jim family!
大変楽しかです。次回は行き当たりばったりでもシュノーケリングでも行きましょう！またグアムに来られましたら、参加しなくても困った事があればご連絡下さい。
Your Friend in Guamジャングルジム❣️

コメントありがとうございました。
サービスが行き届かず申し訳ございませんでした。
日本語ガイドの件は間違いなく私共の手落ちでございます。ご容赦下さい。
ツアー内容の記載が当初のままとなっておりました。現在日本語ができるガイドが不足しており、この文面は早速削除、変更致します。
また、車両の件につきましても、私共の配慮に欠けておりましたこと、重ねてお詫び申し上げます。
ご不便な思いをされたにも関わらず心暖かいアドバイスを頂き、本当に感謝申し上げます。早速、今後の改善への取り組みに活用させて頂きます。
ご貴重なご意見をありがとうございました。

We are sorry that you are unhappy with your drone photos, but am a bit confused.
After your tour you are shown your photos and you DO NOT have to purchase if you do not want to. So we are a bit confused on why you purchased them if upon the time of review you were not happy with the photos.

Hafa Adai,

As of January 2019 is when we started including drone into our packages as we hired an outsourced company to do it. As for the sales the drone footage (photo and video) is sold higher than just the ocean photos. As you stated there was a Japanese speaking staff member available so if you had any questions about the photos you can ask them so there is no confusion.
We are sorry that you are unhappy with the photo company but we hope that you enjoyed your jet ski experience. Also on the receipt you received there is an email at the bottom if you had any problems you are able to directly contact the photo company.