Thank you for the review.
We are happy to ear that you had a good time on our tour even through the outside conditions were rough. The waves make it a little more difficult but some people find them exciting! Thank you again for the review and we hope to see you again on your next trip to Guam.

Thank you for the review!
We are pleased to hear you had a great experience with our tour. On some of our tours you are able to see turtles so I am glad you spotted one, they move so fast! We are looking forward to having you join our tour on your next visit to Guam. Hopefully the waves will calm down so you can have a different experience. Thank you again for choosing us as your Two Lovers Point tour.

Thank you for the review.
Unfortunately due to high waves yesterday we had to operate out of a different location. It is stated on our website as well that on tour days such as these it may take longer. 潮位、または波の状況により、発着のポイントが変更になる場合がございます。
I am sorry that your return was later then expected, in the future if you would like to return at a specific time please advise a staff member and we will make arrangements. We hope that this setback did not affect your schedule departure. Thank you again for the kind review and hopefully next time we will be able to better serve you.

この度はthe beach Buffet Dinner & Showへお越し頂きまして誠にありがとうございます。
ショーをお楽しみ頂けたこと、大変嬉しく存じます。雨季シーズンに入りましたが、天候も演出のひとつとおっしゃっていただきうれしく思います。
また、スタッフに対するお褒めのお言葉も重ねて御礼申し上げます。
是非、また次回グアムへご来島の際には弊社ディナーショーへお越し下さいませ。
スタッフ、ダンサー一同心よりお待ち致しております。

the beach Buffet Dinner & Show

Thank you for the review.
We are pleased that you had a great time on our tour. Its great to hear that you will be joining us again on your next visit to Guam. Joe was your instructor for that day and I made sure to tell him that you had a great experience. Next time she should try driving, if even for a little! (:

Thank you for the review!
We have just recently upgraded our goggles because of the water getting in. (: Hopefully these new goggles will keep the water out. I am happy to hear that you enjoyed the snorkeling and fish feed after. The island is a great place to snorkel. Hopefully next time when you come to Guam the waves are not as big and you can enjoy a different ride.
Thank you again.

Thank you for the review.
I am happy to hear you had a good time with our company. As for our different location where you rode the jet skis out of we normally operate from our beach side location but on high wave days we do operate from our second location. You guys did such a great job considering it was a high wave day. Thank you again for choosing our company and we look forward to seeing you again when you return to Guam.

Thank you for the kind review!
I am happy to see that you enjoyed our tour. May has such nice weather and beautiful conditions outside the reef.
Thank you again and hopefully we see you again!

Thank you for the review!
I am sorry that due to the weather you were not able to go to Two Lovers Point, but happy to hear that you still went on our tour. I am excited that you had a good time on our tandem tour inside the bay.
Hopefully next time you stay in Guam you will give our tour another try, and this time we will go to Two Lovers Point.
Thank you for choosing our tour.

Thank you for the review.
For high wave days like yours we go from a different location. Normally where we go out from is the Hotel Santa Fe beach side. Only certain days we go from our other location. On easier days like we normally have i would recommend for beginner jet ski drivers, like you had said. But on higher wave days our best customers are our previous ride customers. Thank you again for switching the date of your tour from the original.
We look forward to seeing you again in Guam and hopefully we will see you out on our tour.

【VELTRAよりコメント】
この度はVELTRAをご利用いただきありがとうございます。
グアムの沖を探検できるジェットスキーツアーはビーチで遊ぶジェットスキーとは比べられない迫力を味わえる、おすすめアクティビティです。
恋人岬まで行くことができるジェットスキーツアーはVELTRAでは2社紹介しておりますので、次はぜひもう今回体験されなかった催行会社のツアーにチャレンジしてみてください！

集合場所について貴重なご意見ありがとうございます。現地催行会社へ伝え今後の改善に役立てていただきます。

またのご利用をお待ちしております。

この度はthe beach Buffet Dinner & Showへお越し頂きまして誠にありがとうございます。
ショーをお楽しみ頂け、私どもも大変嬉しく存じます。
次回グアムへご来島の際にはまた是非弊社ディナーショーへお越し下さいませ。
スタッフ、ダンサー一同心よりお待ち致しております。

the beach Buffet Dinner & Show

I am sorry to hear about your experience with our company. The reason for the cancellation to Two Lovers Point is for safety reasons, we would not want to send anyone outside the reef on a bad condition day. I can see since you have changed the tour from the 60 min tour to the 30 min tour our staff gave you our cancellation options . During bad weather, we give all customers a few different options. As for the photos not being offered after the tour I would like to apologize. After all tours we show photos and offer to purchase them on a CD. I will make sure that we send out a copy of your photos asap. I assure you that we love to do our Two Lovers Point tour and we try not to cancel, but it is in our customers best interest and safety that we do ride inside the bay. Again I apologize for your unpleasant experience.
Thank you for writing this review so we can always grow and improve our tour and our customer service.

この度はthe beach Buffet Dinner & Showへお越し頂きまして誠にありがとうございます。

お食事に関していただきましたご意見は社内で共有させていただき、今後のサービス向上につなげてまいります。
是非、また次回グアムへご来島の際には弊社ディナーショーへお越し下さいませ。
スタッフ、ダンサー一同心よりお待ち致しております。

the beach Buffet Dinner & Show

Thank you for the review.
Recently with the storm passing the waves can get high, but normally on an average day it is small waves. I am happy to hear that you will be visiting us again.We look forward to seeing you again on a better/ calmer day.
Thank you for booking with us, see you next time.

Thank you for the review.
Recently with the storm passing the waves can get high, but normally on an average day it is small waves. I am happy to hear that you will be visiting us again.We look forward to seeing you again on a better/ calmer day.
Thank you for booking with us, see you next time.

Thank you for the review.
I am sad to hear you did not get to make it to Two Lovers Point, but glad you still had a fun time. The waves can be a bit scary at first especially for a first time rider but it sounds like you were able to make the best of the time. Thank you for recommending our tour and it sounds like we will be seeing you in the future. This time for the Two Lovers Point tour.
Thank you again for choosing us.

Thank you for the review.
I am sorry that on your tour date that the waves were high due to the passing storm. If we see that the weather/ wave conditions are unfit to go outside the reef then we do not send customers out. We offer a higher intensity jet experience than just going around in a circle like other companies offer on Guam. I am happy to hear that you will give us another try. Hopefully when you visit Guam again there will not be a passing storm. Please email us if you have any other concerns or on how we can provide better service on wavy days. We love to hear feedback from our customers so we can continuously make sure we have a great tour to offer.

この度はthe beach Buffet Dinner & Showへお越し頂きまして誠にありがとうございます。

雨季シーズンに入り天候の変化はございますが、ショーをお楽しみ頂けたこと、大変嬉しく存じます。また、サンドキャッスルもご来館頂き誠にありがとうございます。
お食事に関していただきましたご意見は社内で共有させていただきます。
是非、また次回グアムへご来島の際には弊社ディナーショーへお越し下さいませ。
スタッフ、ダンサー一同心よりお待ち致しております。

the beach Buffet Dinner & Show

この度はザ･ビーチBBQビュッフェディナー＆ショーにお越し頂き、ありがとうございました。
せっかくお越し頂いたにも関わらず送迎、お食事の面でご満足頂けるサービスの提供ができず、大変申し訳ございませんでした。
ザ･ビーチBBQでは敷地内にキッチンを併設しておりますので、ビュッフェコーナーのお料理が少なくなった際に、
随時お食事を調理しながら提供をしておりますが、当日はお食事の追加、差し替えが追いついていなかったようです。
心よりお詫び申し上げます。

また、送迎に関しては道路の混み具合、諸事情により遅延が発生する場合もございます。
できる限り予定通りの運行を心がけておりますが、ご参加当日の状況に関しては誠に申し訳ございませんでした。

今後はお客様へのサービス、スムーズなお食事提供ができるよう、より一層努力する所存でございます。

これに懲りず、またグアムにお越しの際にはお立ち寄り頂けますよう、心よりお待ち申し上げております。

ザ･ビーチBBQビュッフェディナー&ショー　一同

この度はthe beach Buffet Dinner & Showへお越し頂きまして誠にありがとうございます。
ショーをお楽しみ頂け、私どもも大変嬉しく存じます。
次回グアムへご来島の際にはまた是非弊社ディナーショーへお越し下さいませ。
スタッフ、ダンサー一同心よりお待ち致しております。

the beach Buffet Dinner & Show

Thank you for writing a review!
I am happy to hear that you had a great time coming out on our tour. I agree with you about the beauty you see from outside the reef, its so much different then seeing it from land. As for the gift CD-Rom we normally give at the end of the tour on rough condition days due to the quality of the photos. I am happy to hear that yours turned out to be well. I hope to see you again in Guam.
Thank you again for taking our tour.

この度はthe beach Buffet Dinner & Showへお越し頂きまして誠にありがとうございます。
ショーをお楽しみ頂け、私どもも大変嬉しく存じます。
次回もまた是非the beach Buffet Dinner & Showへお越し下さいませ。
スタッフ、ダンサー一同心よりお待ち致しております。

the beach Buffet Dinner & Show

この度はthe beach Buffet Dinner & Showへお越し頂きまして誠にありがとうございます。
ご家族でショーをお楽しみ頂けた様で、私どもも大変嬉しく存じます。

また、ご注文いただいたお飲み物がご提供できておらず、大変申し訳ございませんでした。
お客様から頂きましたご意見は今後のサービス向上につなげてまいります。

次回グアムにお越しの際は是非またthe beach Buffet Dinner & Showへお越しくださいませ。
スタッフ、ダンサー一同心よりお待ち致しております。

the beach Buffet Dinner & Show

Thank you for the review.
I am happy to hear you had a good time on the tour, and excited to see you when you come to Guam again. I know that the weather wasn't the best on the tour date but hopefully next time its better.
Thanks you again (:

【VELTRAからのコメント】
この度はベルトラをご利用いただきありがとうございます。
参加日が2015年8月とお時間が経過しているため、現地催行会社へ当日の記録確認を行っていただきました。
参加日の8月15日は台風の影響で雨が降り、通常は晴れと雨の合間にアクティビティに出発するはずが、
雨の中の出発となりましたが、ツアー催行が可能な範囲の天候であったとのことでございます。
通常の雨天時よりも波が高かった可能性がございますが、二人乗りで同じ方向へ体重をかけますと、
穏やかな波の場合にも横転してしまいます。
しかしながら皆様が安心してツアーに参加いただけるよう、常に周辺の状況を確認するよう
ツアーガイドにも伝えさせていただきます。

またのご利用をお待ちしております。

VELTRAカスタマーサポート

Thank you for such the kind review!
I am happy to have such a nice review from you. Maybe next time your wife will come visit Guam. I hope you come to Guam soon again maybe next time your son can drive(:
Thank you again for the review glad you are back home safe.

Thank you for this amazing review.
I love the photos!
I am happy to hear that their favorite tour was our tour. We hope to see you again when you return to Guam.

Thank you so much for the review!
We have spoken to hotel staff about the door issue with the door and they will be fixing it. I am glad that you got to experience our tour.
Thank you again for coming out and I am looking forward to seeing you again next year. (:

Thank you for writing a review!
You picked a beautiful day to go out Jet skiing with us. Thank you again for coming out jet skiing with us and hopefully we will see you next time you visit Guam.