Thank you for your review.

We are sorry about not being able to go outside the reef due to weather. Upon pick up from your hotel we do provide a sheet that says you can continue your tour or change the date or cancel for a full refund.

Thank you for understanding and we hope you will try us out again when the weather is better.

We are sorry that you didn't enjoy your tour with us due to the weather. Since August around the world is traditionally a rainy season there is little we can do about the weather conditions. Since many people still would like to participate in jet ski we do offer the suggestions you gave above. Upon pick up we also offer to cancel for a FULL REFUND if you do not wish to participate. We have a Japanese speaking staff from Tuesday - Saturday. We have never had a complaint about this since you are the one who chooses if you would like to participate or get a full refund.

I'm sorry that it was raining but since Guam is a tropical island there is nothing we can do about the passing showers or rain that comes.

Thank you for your review.

We do provide free sunscreen for your connivance at our beach side location.
Tuesday - Saturday we do have Japanese speaking staff member to translate, although we are working on a instructional video in all languages.

Thank you for your review.

I am sorry that you had such a bad experience with us that you wrote about it 4 years later.
I personally was working this day and remember this incident and I would like to extend my deep condolences for your experience with us. Since your tour we have made lots of adjustments to our tour.
The person offering you alcohol after the tour I assure you was not our staff member, he was a beach patron who had been at our location, he had or has no affiliation with our company. I am unsure why you were not given a refund through our side office as I assure you that if this happened it should have been done.
I am not sure what you mean by photographer we have never had an extra person taking photos, normally our guide takes photos. He may have been a back up staff member escorting you and your tour outside the reef.
We do apologize that this happened to you and we assure you and others that this has not happened again.

Thank you for the review,

We are happy to hear you enjoyed your outside the reef ride with us. Sometimes the waves are higher it just depends on the day. We are working on an instructional video offered in many languages but for now we do have a Japanese speaking staff available Tuesday- Saturday.

ご参加誠にありがとうございました。
不安感なくダイビングしていただけるよう、これからも努力してまいります。
またぜひグアムにお越しの際にはお待ちしております！

高評価ありがとうございます！
嬉しいコメント、大変励みになります。今後も楽しいダイビングをご提供していきますので、またぜひご参加ください。
またのお越しをお待ちしております！

ご参加まことにありがとうございました。
ぜひまた常夏のグアムに潜りにいらしてください！
お待ちしております(^▽^)

Thank you for coming back to joining our Turtle Rock tour! We are glad you've enjoy your time with us again! We hope to seeing you again in the near future\(^^,)/

ご参加ありがとうございました。
グアム一番の思い出とは、とても嬉しいです！
ぜひまたご一緒しましょう。お待ちしております！