Thank you for the review.
For high wave days like yours we go from a different location. Normally where we go out from is the Hotel Santa Fe beach side. Only certain days we go from our other location. On easier days like we normally have i would recommend for beginner jet ski drivers, like you had said. But on higher wave days our best customers are our previous ride customers. Thank you again for switching the date of your tour from the original.
We look forward to seeing you again in Guam and hopefully we will see you out on our tour.

【VELTRAよりコメント】
この度はVELTRAをご利用いただきありがとうございます。
グアムの沖を探検できるジェットスキーツアーはビーチで遊ぶジェットスキーとは比べられない迫力を味わえる、おすすめアクティビティです。
恋人岬まで行くことができるジェットスキーツアーはVELTRAでは2社紹介しておりますので、次はぜひもう今回体験されなかった催行会社のツアーにチャレンジしてみてください！

集合場所について貴重なご意見ありがとうございます。現地催行会社へ伝え今後の改善に役立てていただきます。

またのご利用をお待ちしております。

I am sorry to hear about your experience with our company. The reason for the cancellation to Two Lovers Point is for safety reasons, we would not want to send anyone outside the reef on a bad condition day. I can see since you have changed the tour from the 60 min tour to the 30 min tour our staff gave you our cancellation options . During bad weather, we give all customers a few different options. As for the photos not being offered after the tour I would like to apologize. After all tours we show photos and offer to purchase them on a CD. I will make sure that we send out a copy of your photos asap. I assure you that we love to do our Two Lovers Point tour and we try not to cancel, but it is in our customers best interest and safety that we do ride inside the bay. Again I apologize for your unpleasant experience.
Thank you for writing this review so we can always grow and improve our tour and our customer service.

Thank you for the review.
Recently with the storm passing the waves can get high, but normally on an average day it is small waves. I am happy to hear that you will be visiting us again.We look forward to seeing you again on a better/ calmer day.
Thank you for booking with us, see you next time.

Thank you for the review.
Recently with the storm passing the waves can get high, but normally on an average day it is small waves. I am happy to hear that you will be visiting us again.We look forward to seeing you again on a better/ calmer day.
Thank you for booking with us, see you next time.

Thank you for the review.
I am sad to hear you did not get to make it to Two Lovers Point, but glad you still had a fun time. The waves can be a bit scary at first especially for a first time rider but it sounds like you were able to make the best of the time. Thank you for recommending our tour and it sounds like we will be seeing you in the future. This time for the Two Lovers Point tour.
Thank you again for choosing us.

Thank you for the review.
I am sorry that on your tour date that the waves were high due to the passing storm. If we see that the weather/ wave conditions are unfit to go outside the reef then we do not send customers out. We offer a higher intensity jet experience than just going around in a circle like other companies offer on Guam. I am happy to hear that you will give us another try. Hopefully when you visit Guam again there will not be a passing storm. Please email us if you have any other concerns or on how we can provide better service on wavy days. We love to hear feedback from our customers so we can continuously make sure we have a great tour to offer.

Thank you for writing a review!
I am happy to hear that you had a great time coming out on our tour. I agree with you about the beauty you see from outside the reef, its so much different then seeing it from land. As for the gift CD-Rom we normally give at the end of the tour on rough condition days due to the quality of the photos. I am happy to hear that yours turned out to be well. I hope to see you again in Guam.
Thank you again for taking our tour.

Thank you for the review.
I am happy to hear you had a good time on the tour, and excited to see you when you come to Guam again. I know that the weather wasn't the best on the tour date but hopefully next time its better.
Thanks you again (:

【VELTRAからのコメント】
この度はベルトラをご利用いただきありがとうございます。
参加日が2015年8月とお時間が経過しているため、現地催行会社へ当日の記録確認を行っていただきました。
参加日の8月15日は台風の影響で雨が降り、通常は晴れと雨の合間にアクティビティに出発するはずが、
雨の中の出発となりましたが、ツアー催行が可能な範囲の天候であったとのことでございます。
通常の雨天時よりも波が高かった可能性がございますが、二人乗りで同じ方向へ体重をかけますと、
穏やかな波の場合にも横転してしまいます。
しかしながら皆様が安心してツアーに参加いただけるよう、常に周辺の状況を確認するよう
ツアーガイドにも伝えさせていただきます。

またのご利用をお待ちしております。

VELTRAカスタマーサポート

Thank you for such the kind review!
I am happy to have such a nice review from you. Maybe next time your wife will come visit Guam. I hope you come to Guam soon again maybe next time your son can drive(:
Thank you again for the review glad you are back home safe.

Thank you for this amazing review.
I love the photos!
I am happy to hear that their favorite tour was our tour. We hope to see you again when you return to Guam.

Thank you so much for the review!
We have spoken to hotel staff about the door issue with the door and they will be fixing it. I am glad that you got to experience our tour.
Thank you again for coming out and I am looking forward to seeing you again next year. (:

Thank you for writing a review!
You picked a beautiful day to go out Jet skiing with us. Thank you again for coming out jet skiing with us and hopefully we will see you next time you visit Guam.

Thank you for joining our Banana Jet Ski tour!! We are glad that you enjoyed and alsonthank you for the wonderful photos!! We hope to see you again!!!

Thank you very much for joining our Two Lovers Point tour! We apologize we couldnt take you there due to the weather, but we are glad that you have enjoyed the tour in Apra Harbor! Thank you so much for the wonderful review and we also apologize about the toilet due to renovations in our facility. Thank you and see you again next time(^^)/

Thank you very much for joining our Banana Jet Package! We are glad that you have enjoyed our tour and we hope to see you again next time!

Thank you very much for joining our Jet Ski Banana Boat tour! We are glad you enjoyed and we hope to see you again(^^,)/

Thank you very much for participating on our Banana Jet Package! We are glad that you enjoyed and we hope to see again next time(^^,)

Thank for joining our tour!! We are glad you enjoyed our jet ski tour, next time you should try the Two Lover Point touring which is a 1hour course touring to Two Lovers Point. Thank you very much and we hope to see you again!

Thank you very much for participating on our Banana Jet tour! We are very glad you guys enjoyed very much and we hope to see you again next time! We hope you enjoyed your stay in Guam!!

Thank you for joining our tour and we apologize for the late pick-up. We are glad you enjoyed our jetski tour! Next time we recommend that you should try our one hour jetski touring to Two Lovers Point or Turtle Island(^^,) It has a real thrill and nice view! Thank you again and we apologize again for the late pick-up.