Thank you so much for your kind review! We are glad to be a part of your enjoyable trip in Hanoi, and we look forward to seeing you again :)

Thank you Chiaki for your kind words! We are delighted to hear that you enjoyed your experience. It was our pleasure to have you, and we'd love to welcome you back anytime :)

Thank you so much for your kind words!

Dear Yuuki,

Thank you so much for your kind review! We're happy to hear that you enjoyed the treatment, and we look forward to welcoming you back on your next visit to Hanoi ❤️

Thank you so much for your feedback! We're delighted to hear that you had a good experience with our Aroma Body Massage. We hope to welcome you back soon!

Dear Kana,

Thank you so much for your kind words and for choosing Urban Oasis Spa to end your journey in Hanoi. We're delighted to hear that you enjoyed the bath, oil massage, and facial treatment! It’s always our goal to provide a relaxing and memorable experience for our guests, and we’re thrilled that you felt this way about your visit.

We’re also glad we could assist with your taxi arrangements, making sure you got back safely after a late-night session. We look forward to welcoming you again whenever you’re back in Hanoi!

Warm regards,
Urban Oasis Spa Team

Dear Aki-chan,

Thank you very much for your lovely review! We're delighted to hear that you enjoyed the stone massage, especially since it’s great for warming and relaxing the body. It’s also wonderful to know that you were satisfied with both the price and the care you received during your visit.

We hope to welcome you back soon!

Warm regards,
Urban Oasis Spa Team

Dear Customer,
We sincerely apologize for the experience you had during your recent visit. Your feedback is invaluable to us, and we deeply regret that we failed to meet your expectations.
Your concerns have been taken seriously, and we have conducted an internal review to address the issues. We are committed to ensure that similar situations do not occur in the future.
Your recent experience was not reflective of the level of service we aim to provide - most of our customers are satisfied with the service and we usually receive good ratings on platforms such as Google https://g.co/kgs/5SjeABr. As this is the first time we displayed bookings on Veltra, we acknowledge that there may have been some mistakes in the process. Once again, we apologize for any inconvenience.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back to Urban Oasis Spa in the future.

Warm regards,
Urban Oasis Spa