Dear KAZUKI MOROTOMI
Greeting from Bali Orchid Spa !!

thank you very much for your valuable reviews, we are very happy that you enjoy the spa at our shop,

we looking forward to see you again in near future,
best Rregards,

Bali Orchid Spa

Dear Sir / Mdm,
Greeting from Bali Orchid Spa ,

we thank you very much for your sharing experience to us , first of all, we do apologize for unconvenience things caused,
after we check with internal investigation ,
1. the smell
I'm sorry that one of the water pipe are broken during that time, and we already fixed it right away ,

2. other preparation ( pillow , flower )
i'm very sorry , we're currently are upgrading our facility & preparation, and we are upgrading standard for flower bath

once again , i'm very sorry for inconvenience time , we thank you very much for your sharing experience,
we will evaluate our shop again ,

thank you very much
BALIORCHID SPA

うんひょ様、

この度はご利用頂き、誠にありがとうございました。

お帰りの送迎の際にご迷惑をおかけしてしまいました事、
大変申し訳ございませんでした。

スパの送迎車は、トランスポート会社の車を利用する事がございます。
今回、スパの送迎車ではなく、トランスポート会社の送迎車のご利用でございました。
※ご帰国日、ホテル移動日など大きなお荷物がある場合は、なるべく事前にリクエスト頂けますと、
アレンジが可能でございます。その点はお客様にもご理解を頂けますと幸いでございます。

また、今回のドライバーよりガイドの営業をされたとの事、
こちらの件につきましては、トランスポート会社へも注意をさせて頂くとともに、
スパのスタッフでもお送りの際はドライバーへホテルまでの送迎のみという旨をしっかりとお伝えさせていただきます。
（ホテルの立地によってはホテルまでお送りが出来ない場所もございます。
その場合はお客様ご自身にて徒歩でホテルまでお戻り頂くことをお願いする場合がございます。）

万が一、送迎時に問題があった際は、お手数ですがその場でご連絡をお願いいたします。
※可能であれば、ドライバーの携帯電話を借りてご連絡頂くと早く対処が可能でございます。

この度はお送りの送迎時にご迷惑をおかけし申し訳ございませんでした。
また、大変貴重なご意見を頂きありがとうございました。
今後のサービス向上のために活かさせていただきます。

バリ・ツアーズ.com

Dear Mr/s. Tomoe Yamaguchi,
Greeting from Bali Orchid Spa , we thank you very much for your time visiting our spa shop ,
thank you very much for your valuable reviews, and we are very sorry for the inconvenience for Foot wash , we're taken note on that and will very take attention so this is not happend in the future

Once again , thank you for your coming and hopefully to serve you in your next visit to Bali

best Regards,
Bali Orchid Spa

Dear Ms. Ayano,
Greeting from Bali Orchid Spa , we thank you very much for your valuable reviews , and we are happy that you can enjoy the spa ,
once again , thank you very much for your visit and hope to see you again next time ,

best regards,
Bali Orchid Spa

Dear Ms. Ayumi Naruse,
Greeting from Bali orchid Spa , we thank you very much for your visit ,

and we are happy that you can enjoy your spa time at bali orchid spa and have a safe flight back home,

i hope we can meet you again next time in your bali holiday

thank you & best Regards,
Bali Orchid Spa

Dear Sir/ Mdm,
Thank you very much for your valuable reviews,

we deeply apologise as your reason mentioned above, we will do better and take this as a note to improving our quality ,

thank you very much for your visit & apologise for the inconvenience

thank you
Bali Orchid Spa

Dear Sir & Mdm
Greeting from Bali Orchid Spa , we thank you very much for your valuable review to improving our quality to our client,

actually we already Change our water treatment in order to get a proper service, also regarding the hair wash we do deep apologise that it shouldn't happend to you , we deeply apologise for service you mentioned,

we already task our team to trained again as a standard so it will not happend again in the future,

thank you very much , and once again , we very sorry for the inconvenience caused ,

Thanks & Regards,
Bali orchid Spa