sayu.N様

この度はご来店いただき誠にありがとうございます。
施術の内容にご満足いただき大変うれしく思います。

また、シャンプーとドライヤーの件に関してのご感想もありがとうございます。
当店ではお客様のおっしゃるようにリンスインシャンプーをご用意しておりますが、ご満足いただけず申し訳ございません。
そして、ドライヤーに関しましては、お客様からのご希望があればトリートメント終了後に貸出しいたします。
今後はお客様がいつでも使用できるよう、施術室に常備することを検討いたします。

この度は貴重なお時間を割いての体験談のご投稿、誠にありがとうございます。
お客様の体験談を基に今後のサービス向上に努めてまいりますので、またご旅行の機会がございましたら Lluvia Spaをよろしくお願いいたします。

Lluvia Spa　Lely

marikeru427

この度はご来店いただき誠にありがとうございます。

お客様からのご感想大変嬉しく思います。
今後もお客様が満足いただけるサービスの提供に努めてまいりますので、またご旅行の機会がございましたら Lluvia Spaをよろしくお願いいたします。

この度は貴重なお時間を割いてのご投稿誠にありがとうございました。

Lluvia Spa　Lely

Dear Valuable guest

First of all thank you so much for your time to write about your experience. We are delighted to hear that you enjoy the treatment. We are always looking forward to serve you again in the future.

On behalf of LLuvia spa management and staff, I would like to thank you for choosing LLuvia spa as one of your holiday destination.

Best Regards
Lely

コメントありがとうございます。これからもサービス向上に努めます。
はじめに、オイルフェイシャルにおいてご迷惑をおかけして申し訳ありませんでした。
ご指摘のとおり、弊社セラピストが施術の手順を間違え、すぐにその場でやり直しをさせていただきたいとお伝えしたのですが、全体の施術も間もなく終わりのタイミングで、ホテルへ戻りたいとおっしゃったので、お詫びに、コースには含まれていませんが、モイスチャークリームを、ご一緒のみなさまへもオイルギフトを差し上げさせていただきました。
ユニフォームの違いに関しては、ご指摘のセラピストは、担当前の施術中にユニフォームが破れてしまったため、他の皆と異なる木曜と金曜日に着用するユニフォームを着ていました。
Bali Orchid Spa

このたびはテタ･スパ・バイ・ザ･シーご利用頂きありがとうございました。
ご参加時、コミュニケーションのご不便さと不快なお気持ちにさせてしまいましたこと、お詫びいたします。

テラピストは専門的に言葉を学んでいる者たちではないため、このようにコミュニケーションの際、ご不便をかけてしまうこともあるかと思います。
彼女達も少しずつですが学んでいる状態ですので、どうぞご理解いただきたく存じます。
またホットタオルとドライヤーにつきましてはスパへは厳重注意をさせていただきました。再度見直しをさせていただき、改善させていただくとのことでございます。

このたびは貴重なご意見をいただきありがとうございました。
またバリ島にお越しの際には弊社をご利用いただけますと幸いでございます。

Dear valuable guest

First of all, I would like to thank you for spending your time to write a positive review. It is always a pleasure to hear that our customer satisfied with the service.

on behalf of LLuvia spa management and staff, I would like to thank you for your visit to LLuvia spa. We are always looking forward to welcome you back.

best regards
Lely

この度はご利用頂きありがとうございました。
ご利用時にトリートメントルームで蚊にさされてしまったとの事、大変不快なお気持ちにさせてしまい申し訳ございませんでした。
常にスパでも蚊や虫がトリートメントルームに入らぬよう対策はしておりますが、
今後さらに強化し徹底させて頂きます。
大変貴重なご意見をありがとうございました。

Dear Valuable guest

First of all thank you so much for your time to write about your experience. We are delighted to hear that you enjoy the treatment. We are always looking forward to serve you again in the future.

On behalf of LLuvia spa management and staff, I would like to thank you for choosing LLuvia spa as one of your holiday destination.

Best Regards
Lely

Dear guest

Thank you for share your experience. We are glad that you like the spa session with us and we are always look forward to welcome you back to visit our spa in your next trip to Bali.

On behalf of Lluvia spa management and team, I thank you for your visit to our spa.

Best regards
Lely
Lluvia spa

Dear valuable guest

Warmest greeting from LLuvia spa

First of all, thank you for your visit to LLuvia spa and thank you for your kind review. It is really a pleasure to hear that you enjoyed the moment with us. Customer satisfaction in our top prioprity.
On behalf of LLuvia spa management and team, I thank you for coming to LLuvia spa. We hope to see you again in the near future.

Best regards
Lely
LLuvia spa

Dear Guest

Thank you for the good review. It is always a pleasure to hear that our guest satisfied with our services. We are always look forward to welcome you again

Best Regards
Lely

Dear guest

Thank you for share your experience. We are glad that you like the spa session with us and we are always look forward to welcome you back to visit our spa in your next trip to Bali.

On behalf of Lluvia spa management and team, I thank you for your visit to our spa.

Best regards
Lely
Lluvia spa

Dear Guest

Thank you for your feedback. It is always a pleasure to hear that our customer satisfied with the service. We are always look forward to welcome you back again in the future.

Regards
Lely

Dear valuable guest

Warmest greeting from LLuvia spa

First of all, thank you for your visit to LLuvia spa and thank you for your kind review. It is really a pleasure to hear that you enjoyed the moment with us. Customer satisfaction in our top prioprity.
On behalf of LLuvia spa management and team, I thank you for coming to LLuvia spa. We hope to see you again in the near future.

Best regards
Lely
LLuvia spa

Dear Guest

Thank you for sharing your experience and some pictures. As we strict to the high quality service, we are delighted to hear that you enjoyed experience with us. We really hope we can have another opportunity to serve you again in the future.

On behalf of LLuvia spa management and Team, I thank you for choosing LLuvia spa as one part of your holiday destination.

Best Regards
Lely
LLuvia spa

Dear Sir & Madam ,
Greeting from Bali Orchid Spa , thank you very much for your comment about our facility ,

first of all , we apologize for any inconvenience thing caused during your treatment, very sure we will increase our service about communication for driver and taking more attention on preparation ,

Once again , we here at Bali Orchid Spa express our sincere gratitude to all the comment ,
we will do our best to serve you in future

Best Regards,
Bali Orchid Spa

Dear Sir & Madam,
Greeting from Bali Orchid Spa !

we feel very happy to hear from you , thank you very much for visiting our Spa , and
we hope to assist you again next time with our better and better service ,

Many thanks for your valuable comment
best Regards,
Bali Orchid Spa ,

Dear valuable guest

Warmest greeting from LLuvia spa

First of all, thank you for your visit to LLuvia spa and thank you for your kind review. It is really a pleasure to hear that you enjoyed the moment with us. Customer satisfaction in our top prioprity.
On behalf of LLuvia spa management and team, I thank you for coming to LLuvia spa. We hope to see you again in the near future.

Best regards
Lely
LLuvia spa

Dear Sir & Madam,
Greeting from Bali Orchid Spa , !! we thank you very much for your valuable comment ,

in this occasion , we would explain a bit about the situation of the street during your visit, after we found out it was a local ceremony on the way from your hotel to our spa , this this make we have to find another way to reach the spa, we sincere deep apologize for any inconvenience caused

Please let us know if anything we can do to solve this situation ,
we do not want you leave bali with a hesitation ,

Once again ,we are very sory for any inconveniece caused ,
Best Regards,
Bali Orchid Spa

Dear Sir & Madam,
Greeting from Bali Orchid Spa !!
Thank you very much for your valuable comment, it was a very usefull to increasing our service,

very sure we will change some of our properties which is make our client more comfortable ,

Once again , we thank you very much for your valuable comment,
and very sorry for any inconvenience caused ,

Best Regards,
Bali Orchid Spa