Dear Mr/s. Tomoe Yamaguchi,
Greeting from Bali Orchid Spa , we thank you very much for your time visiting our spa shop ,
thank you very much for your valuable reviews, and we are very sorry for the inconvenience for Foot wash , we're taken note on that and will very take attention so this is not happend in the future

Once again , thank you for your coming and hopefully to serve you in your next visit to Bali

best Regards,
Bali Orchid Spa

Dear valuable guest

Warmest greeting from LLuvia spa

First of all, thank you for your visit to LLuvia spa. we really appreciated your feedback regarding the room themperature. We will put more attention about it.

On behalf of LLuvia spa management and staff, I thank you once again for choosing LLuvia spa during your stay in Bali, we are always look forward to welcome you back again in the future.

Best regards
Lely
LLuvia spa

うんひょ様、

この度はご利用頂き、誠にありがとうございました。

お帰りの送迎の際にご迷惑をおかけしてしまいました事、
大変申し訳ございませんでした。

スパの送迎車は、トランスポート会社の車を利用する事がございます。
今回、スパの送迎車ではなく、トランスポート会社の送迎車のご利用でございました。
※ご帰国日、ホテル移動日など大きなお荷物がある場合は、なるべく事前にリクエスト頂けますと、
アレンジが可能でございます。その点はお客様にもご理解を頂けますと幸いでございます。

また、今回のドライバーよりガイドの営業をされたとの事、
こちらの件につきましては、トランスポート会社へも注意をさせて頂くとともに、
スパのスタッフでもお送りの際はドライバーへホテルまでの送迎のみという旨をしっかりとお伝えさせていただきます。
（ホテルの立地によってはホテルまでお送りが出来ない場所もございます。
その場合はお客様ご自身にて徒歩でホテルまでお戻り頂くことをお願いする場合がございます。）

万が一、送迎時に問題があった際は、お手数ですがその場でご連絡をお願いいたします。
※可能であれば、ドライバーの携帯電話を借りてご連絡頂くと早く対処が可能でございます。

この度はお送りの送迎時にご迷惑をおかけし申し訳ございませんでした。
また、大変貴重なご意見を頂きありがとうございました。
今後のサービス向上のために活かさせていただきます。

バリ・ツアーズ.com

Dear valuable guest

Warmest greeting from LLuvia spa

It is always a pleasure for us to hear that our customer enjoyed the spa session with us,
On behalf of LLuvia spa management and staff, I thank you for your visit. We are always look forward to welcome you back again in the future.

Best regards
Lely
LLuvia spa

Dear Sir/ Mdm,
Thank you very much for your valuable reviews,

we deeply apologise as your reason mentioned above, we will do better and take this as a note to improving our quality ,

thank you very much for your visit & apologise for the inconvenience

thank you
Bali Orchid Spa

Dear valuable guest

Warmest greeting from LLuvia spa

It is always nice to hear that our customer satissfied with our service. We are always look forward to welcome you back again in the future.

Best regards
Lely
LLuvia spa

Dear Sir & Mdm
Greeting from Bali Orchid Spa , we thank you very much for your valuable review to improving our quality to our client,

actually we already Change our water treatment in order to get a proper service, also regarding the hair wash we do deep apologise that it shouldn't happend to you , we deeply apologise for service you mentioned,

we already task our team to trained again as a standard so it will not happend again in the future,

thank you very much , and once again , we very sorry for the inconvenience caused ,

Thanks & Regards,
Bali orchid Spa

Dear valuable guest

Thank you for your visit at LLuvia spa Bali. It is nice to hear that you enjoyed the spa session with us. We are always look forward to welcome you back again.

Best regards
Lely
LLuvia spa

Dear Valuable Guest

Thank you for sharing your experience. It is always nice to hear that our customer enjoyed the spa session. We are always looking forward to welcome you back again in the future.

Kind Regards
Lely
LLuvia spa

Dear Valuable Guest

Thank you for sharing your experience with us. It is nice to hear that you enjoyed the session.
On behalf of LLuvia spa management and team, I thank you for your visit to LLuvia spa. We are always look forward to welcome you back again in the future.

Best regards
Lely

Dear Valuable Guest

Thank you for sharing your experience. It is nice to hear that you enjoyed our services. We are always looking forwar to welcome you back again in the future.

Best regards
LLuvia spa

Dear Valuable Guest

Thank you for choosing us as one of your holiday destination. It is really an honor for us to be able to serve you all and we really happy to hear that you all enjoyed the spa session.

On behalf of LLuvia spa management and staff. I thank you for your visit to our spa. We are always look forward to welcome you back again.

Best Regards
Lely

Dear valuable guest

Thank you for sharing your experience and feedback for us. We really appologize for any inconvenient that you felt during the spa session. Regarding the cold room, we will put more attention for the room temperature, so the same problem will not happen again in the future. As for flower for flower bath, we will pass it to the in charged department and we will adjust our standard again to meet client's satisfaction.

Once again, on behalf of LLuvia spa management, I sincerely apologize for any inconvenient feeling that you felt during the session. we really hope you still give us a chance to serve you again in the future.

Kind regards
LLuvia spa

Dear Sir / Mdm,

thank you very much for your reviews , it's a very valuable for our improvement ,

1. room are cold
actually upon rub a sunburn to your body , we already turn off the ac , anyhow if you still feel too cold , we wil adjust our standard again in order to make client satisfied,

2. Mosquitoes,.
really apologise on this matter, we have a daily bugs control department to maintain our area free from mosquitoes and others, thank you for your advise , we will keep improving our standard and techniques to achieve client satisfactory

3. flower
thank you for your advise, we will improve and adjust our standard for all client to achieve client satisfactory ,

once again , we thank you very much for your visit and reviews, hopefully we can meet again someday and try the different quality of service

thank you
bali orchid spa

Dear Valuable Guest

First of all, I sincerely apologize for the inconvenient feeling during the pick up. We really appreciate your feedback regaring the river and the room temperature. We will notify the driver to drive carefully next time. Regarding the cold room temperature, We will remind our therapist to adjust it time by time during the spa time.

On behalf of LLuvia spa management and staff, I thank you for your visit and we really hope that you still give us a chance to serve you again in the future.

Best regards
LLuvia spa