Dear Customer, thanks for your nice feedback about the guide and the driver. I will convey your word of appreciation to them, they will feel happy and provide more better services to the future Japanese customer. In future, if any of your friend would like to visit India, please recommend VELTRA SAN as their travel partner. Thanks Sohan Singh

Dear Customer, its really great to hear a positive feedback from you about your tour which was recently concluded in the month of October. I will share your word of appreciation to the guide he will feel happy. You wrote a detail feedback so i think it will be helpful for future customers who will visit to Agra. If in future you have a chance to visit India or any of your friends would like to visit India, please recommend VELTRA SAN as their travel partner for India. Thanks Sohan Singh

ご参加頂きありがとうございました。ツアーにご満足頂けたようで安心いたしました。
また機会がありましたらよろしくお願いいたします。

Dear Customer, thanks for your positive feedback about your tour to India, same day Agra tour. I will convey your word of appreciation to the guide, he will feel happy. In future, if you and your friends would like to visit India, please recommend Veltra San as their travel partner. Thanks Sohan Singh

ご参加頂きありがとうございました。
またご意見ありがとうございます。参考に致します。

Dear Customer, thanks for your feedback and we shall share your word of appreciated to the guide. he will feel happy. Regarding factory visit i will take a note of it and make it sure by informing the guide that there should not be pressure on the clients. In future, if you would like to visit India again, please use Veltra San as your travel partner. Thanks Sohan Singh.

Dear Customer, thanks for your positive feed back and we are happy to know that you saw Taj Mahal and Agra Fort comfortably. I will share your word of appreciation to the guide, he will feel happy. Yes, next time whenever you come to India, please use Veltra San as your travel partner. Also suggest your friends who would like to go to India, please use Veltra San. Thanks Sohan Singh

Dear Customer, thanks for your feedback and noted that guide was good. But, wool store was enthusiastic to sell the product. I will tell the guide to take care of these things. Hope you give us a chance to serve you again whenever you come to India. Please use Veltra San as your travel partner for India. Thanks Sohan Singh

Dear Customer, Thanks for your feedback. i have gone through your statements and then I spoke to the guide. WE have assigned Mr.Raju as a guide with you who has a 15 years guiding experience. But, after your feedback i told him him to study more.
Regarding souvenir shop, guide told us he has informed the customer whether you want to go or not, even if you do not want to go, its ok. But, you decided to go, so after your consent guide took to the shop.
Regarding massage also guide informed the customer in advance and after customer`s consent he took to the massage centre. Regarding the price guide told informed us its JPY 8000 and not INR 8000. So, its normal charge for abhyangam + shirodhara massage in India.
Guide came to the office and we have clearly informed him to be more careful while doing your job. As a punishment we shall not use this guide for at least 6 months. We are extremely sorry for this. Thanks Sohan Singh

Dear Customer, thanks for your feedback. it motivate us to improve our services. Good to know you enjoyed your recently concluded tour to Taj Mahal. In near future, if you and any of your friend would like to visit India, please recommend VELTRA SAN as their travel partner. Thanks. Sohan Singh

Dear Customer, thanks for your feedback. We are very happy to know that you have enjoyed your trip to Taj Mahal Agra in a comfortable way. Next time also whenever you or any of your known person would like to visit India, please suggest VELTRA SAN as their travel partner. Thanks.

Dear Customer, thanks for your feedback. We are very happy to know that you have enjoyed same day Agra Tour - Taj Mahal. Hope next time also you will give us a chance to serve you. Whenever you or any of your friends visit to India please refer VELTRA SAN to use their travel partner for India. Thanks. Sohan Singh

ご参加頂きありがとうございました。概ねご満足頂けたようで安心いたしました。
また機会がありましたらどうぞよろしくお願いいたします。

Deat Customer, thanks for your feedback. It always help us to improve our service. We are glad to know you are satisfied with our services. Hope to serve you again when you come to India next time. Have a nice day. Thanks.

Dear Customer, thanks for your nice feed back. We shall try to maintain same kind of services to our all the customers. Looking forward to see you again in India after some time. Thanks and have a nice day.

【VELTRAからのコメント】
この度はせっかくのご旅行にも関わらず、ガイドの対応により不快なお気持ちとさせてしまいましたことお詫び申し上げます。

当日の状況を催行会社へ確認いたしました。
デリーからアグラへの移動時間は約4時間とかなり長時間の移動となるため、毎回高速道路途中のサービスエリアにて休憩時間を設けているとのことです。
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昼食につきましてもご意見をいただきありがとうございます。
今回ご案内させていただいたレストランは今までもツアーで何回も利用しており、過去にお客様からご意見をいただいたことがございませんでしたため、今日まで利用させていただいておりました。観光客向けに辛さを調節しておりますため、辛い物がお好きな方には少し物足りない味付けになっているかと存じますが、事前に辛さの調整をお申し出いただければ、グループ単位ですが辛さの調整も可能でございます。ツアーページの備考欄に記載がございますので、今後のご参考にしていただけますと幸いです。

アンケートに関しては匿名可能として実施しておりますが、ガイドよりお名前を記入するようご案内があったとのこと大変申し訳ございません。アンケート記入時の対応について再度ガイドへ周知させるよう催行会社へ申し入れています。

通常記入していただいたアンケートは封筒に入れ、催行会社へと提出しています。ガイドには中身を見ないよう注意しておりますので、ぜひお客様の率直なご意見をお聞かせください。お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めて参ります。

貴重なお時間を割いて、お知らせ頂きましたこと誠に感謝申し上げます。