Private Charter Taxi Tour to Mt. Fuji and Lake Yamanaka from Yokohama

We arrived to Yokohama on the day when it was raining profusely. The driver met us and immediately gave us a modified itinerary that was cancelling the 5th station on Mount Fuji, but added one more lake t visit. Since th...e driver did not speak English and we did not speak Japanese, such cancellation did not become obvious to us at the initial moment. We understood it when we were already delivered to the first lake which we could not really see because of the rain., not to mention the Mt. Fuji that was supposed to be seen on the other side of the lake. By the time we were brought to the Gotemba viewing point, the rain became not as strong and the sky started clearing a little. We still did not see Mt. Fuji at that point. Then the weather started clearing even more and by the time we arrived to the Yamanaka lake there were some hopes to see a little bit of the Mt. Fuji. Then the driver said that he will drive us to the 5th station in hopes that we will see FujuSun, but he will arrive to our final destination after 6, which was about 1 hour after the scheduled arrival . Since we had no plans to the evening, we readily agreed. The driver also said that he will not charge us for the overtime, which we appreciated a lot. The end result is: we saw Mt. Fuji, we made excellent pictures, we have seen more that was promised to us and the driver really tried his best to show to us his beautiful country, playing the traditional song for Mt. Fuji on his cell phone and then letting us listen to the part of the road that repeats the song while you drive on it!! It was a fascinating experience for all of us and there was no real language barrier felt. Thanks to Veltra for setting up such a nice trip and thanks to Radio Taxi for providing such a nice ride for us!

Booking with Veltra was easy and convenient. They promtly responded to my queries, which were minimal anyway because their instructions and notices were clear in the first place. We rode a Nissan van (probably an Urvan),... which seated us comfortably (we were 7 adults and 1 child). Our driver, Mr. Nakamura Yasuo, spoke minimal English and we spoke minimal Japanese, but it felt like there was no language barrier at all! He showed us around Hakone very professionally and courteously. And even though it was snowing and quite dangerous to travel, he did his best to comply with our requests. Indeed, the springtime-snow surprise that day was very memorable to our family because of Veltra!

We booked our 8 hour private taxi tour a few months before our cruise ship was due into Yokohama and the tour was tailored to our own requirements including a lake Ashi cruise, the rope way and mt Fuji. There were a few ...emails back and forth to get the exact tour and the Veltra sales staff were very responsive and helpful.
We were more than happy with the final itinerary and the price was excellent.

Unfortunately our cruise ship had some weather issues and we were late arriving in Yokohama by around 6 hours.
We were aware a couple of days before arrival that we would be late and contacted Veltra to see if we could change the tour from Friday to Saturday.
Again, the response was superb and within a few emails everything was sorted.

There were a couple of other last minute changes, which again were handled really well by Veltra staff.

Our taxi was waiting where we agreed with a name board and the tour started bang on time.
The tour was excellent and our driver, despite speaking very limited English, managed to show us around explaining things through handing out pre-prepared English maps, leaflets and information hand out sheets.
We had some great views of Mt Fuji and he helped with the buying of any attraction tickets we needed.

Overall, everything was excellent and I would'nt hesitate in recommending Veltra and their tours.

Thanks.