This tour stops at all the right places and each stay isn’t too short or too long. Our tour guide Amy was brilliant, even offering to take pictures for us solo travellers and she made us all Origami birds on the bus ride home. Engaging and very informative.
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Attended as: | Solo Travelers |
Activity Date: | 2019/06/25 |
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We only had one full day in Japan on our way home to Australia so we decided to take a tour out to the iconic Mt Fuji. We were picked up right on schedule from our hotel and spent about half an hour collecting other people from various locations before heading out to Mt Fuji. Our guide entertained us along the way with some history and personal anecdotes and even a little sing-along in Japanese. The weather favoured us too, the day being clear and sunny, so we were able to see the peak. The only downside was the cold wind. I was wishing for earmuffs! The cable car ride was cancelled due to the wind but we were able to see a lovely peace park instead. We could have returned to Tokyo on the bus, but we opted for the Bullet train instead. Our guide made all that easy. The experience of seeing those fantastic trains whooshing through the station while we waited for ours was amazing in itself. I'd definitely recommend this tour.
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Attended as: | Couples |
Activity Date: | 2019/06/16 |
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Good but we were not able to see mt. Fuji due to the weather.
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Attended as: | Families |
Activity Date: | 2019/06/24 |
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Almost everything about this trip was perfect, from the travel guide, to the atmospheric views. The only major con I have is the ropeway ride. They stuff as many people as possible onto oa singular cart so that you can't move or take photos of the views through people's heads. Not a dealbreaker, but it's the reason I wouldn't give this trip a perfect score. 4/5.
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Attended as: | Couples |
Activity Date: | 2019/06/19 |
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It was a great tour with a very nice tour guide. The visits were very well organized and the places we went to had a lot of nice views. Highly commended
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Attended as: | Families with Young Children |
Activity Date: | 2019/06/18 |
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The tour was ok. It was good to have a tour guide to help explain things. We were only on the mountain for 30 minutes which was no where near enough time. We needed at least an hour. The boat ride was nice too. The ropeway was closed due to wind so they took us to an aquarium close to the mountain. The aquarium was absolutely awful. There were dead turtles in a few of the tanks. I would have preferred to have headed back to Tokyo a little earlier and skip the aquarium. Most of the folks on our tour complained about the aquarium. Not having a reserved seat on the bullet train was also a disappointment. I would recommend a reserved seat on the bullet train to and from the mountain if you can do it.
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Attended as: | Couples |
Activity Date: | 2019/06/16 |
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The tour was good. I enjoyed.
I like that during the bus the guide was talking about some interesting things about Japan.
During the Cruise in Lake Ashi, you only can see Mt. Fuji almost when you have to leave de ship. I think this is not a good lake, a better one its the lake next to the Ashi Lake.
The lunch was very tasty but too small. I could eat more.
They have no pick up and drop off service from Asakusa area.
The tour was OK.
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Attended as: | Friends |
Activity Date: | 2019/06/14 |
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Every thing was out standing. Six of us. Guide was also v good. Even whether was in our favour.
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Attended as: | Friends |
Activity Date: | 2019/06/16 |
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The whole day was great and well organised, all the guides were very helpful and informative.
The forest walk and cave was the highlight of the day. The cave was suprisingly a lot harder than I expected, but still very fun even if it was slippery. Was very thankful they provided the jumpsuits and helmet as I would have got very dirty /wet otherwise.
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Attended as: | Solo Travelers |
Activity Date: | 2019/06/06 |
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Outstanding, wonderful tour, wonderful tour guide. Unfortunately we were not able to ride the gondola. The boat tour was windy and cold. The Mt Fuji did not hide from us. Kristi the tour guide is excellent and tried to educate us as much as she can. Thank you.
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Attended as: | Families |
Activity Date: | 2019/06/15 |
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What I love the most about the trip is our tour guide. Kana did an awesome of explaining and lifting the spirit of everyone on the tour.
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Attended as: | Couples |
Activity Date: | 2019/06/14 |
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We got lucky; the weather was nice! We were able to see and admire the majestically beautiful Mt. Fuji. Our very energetic tour guide, Blair, has provided the entertainment we needed while on the bus. Hence, our trip has become more fun and memorable. We are sure to revisit!!
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Attended as: | Couples |
Activity Date: | 2019/06/14 |
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Our guide was excellent; knowledgable, interesting and funny. We really liked him. The trip itself was really enjoyable. We weren't lucky with the clouds and couldn't see Fujisan for most of the day, but were lucky enough to catch a glimpse in the afternoon while enjoying delicious ice cream. Driving past the suburbs of Tokyo and out in to the countryside and different towns was really interesting. A great way to see outside of Tokyo even though Fuji was elusive. The view of Fuji when it did come, was stunning.
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Attended as: | Families |
Activity Date: | 2019/05/20 |
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Outstanding tour of Mount Fuji and overall great experience. Mr. Koizumi did a fantastic job as our guide and I would definitely recommend him for anyone taking this tour. His knowledge and overall attitude made the trip something I know my family and I will not soon forget. Thanks to everyone that made the tour what it was.
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Attended as: | Families |
Activity Date: | 2019/06/12 |
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In spite of very inclement weather conditions, we enjoyed the tour and appreciated the effort of our guide, Asako, to keep the tour on track.
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Attended as: | Families |
Activity Date: | 2019/06/10 |
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My family and I took the private tour arranged by Tokyo Star Agency to the Mt. Fuji area, not to the Mt. Fuji itself, but rather to the surrounding areas such as Lake Saiko, Saiko Iyashino-Sato Nenba, Hanaterasu, Mt. Fuji Ropeway and also a visit to the local sake brewery, Ide Sake. Our tour guide, Mrs. Yuko Matsuka was an amazing lady and spoke good English. She lives in the Mt. Fuji area so she has extensive knowledge about this particular region. I really adored her. She also paid attention to my daughters' needs, I could tell that she's sincere and thoughtful. She took us for lunch at Maple Restaurant, the food was very good, enjoyed by my kids and also myself. It was one of the many great meals I've had during my trip in Japan.
Although what we hoped for was to see Mt. Fuji from a far unfortunately didn't come true due to the weather (it was covered with clouds), yet we weren't disappointed since Mrs. Yuko tried her best to entertain us and took us to alternative spots for us to enjoy the day. I also need to mention our driver, Mr. Kenichi Higashi, who was a good driver and also very friendly. He made sure that we're well informed about the traffic condition; also was keen to offer us to make stops at the rest station along the highway.
Overall, I do recommend everyone who's interested in taking a private tour to Mt. Fuji area, to choose the Tokyo Star Agency's service.
Dear Intan-san,
Thank you for writing such a positive review for the driver, Kenichi-san and me!
We are so flattered. Also, we appreciate your detailed description of our tour.
I suppose your recommendation will invite other people, especially the people who want to travel with their family,
to the places you have visited. I would like to say thank you again and I expect hopefully we will be able to meet you and your family here in Japan next time.
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Attended as: | Families |
Activity Date: | 2019/06/01 |
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Overall, Caca did a good job. Her English was understandable. I am glad I took the trip as I would not have seen these sites otherwise. Now, negatives were the really impolite guests- obviously not the fault of the company. We waited on the bus at our first stop for 45 minutes, Caca looking for them, and we thankfully just left. The next stop we waited an additional 15 minutes for 2 more guests. The departure times were very clearly stated. There were 2 other guests continually having a loud conversation while Caca was talking-making it difficult to hear. I wish someone would have said something because they were obviously oblivious- but I guess I also could have stepped up. The only other thing was I felt we spent way too much time on the bus. I totally understand these tours need to cater to all, but I definitely like to be more active. Something to think about for an active traveler. The lunch was surprisingly very good and filling. I took the bullet train back and Caca was great about making sure we knew exactly what we needed to do.
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Attended as: | Solo Travelers |
Activity Date: | 2019/06/06 |
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Overall, it was wonderful. The guides spoke great English and were kind, informative, and helpful. Fuji is amazing and the Forest was incredible too. For the caves...the description could have been much better. I did not realize it would involve significant climbing and dangerous conditions. The description simply said weird comfortable shoes and clothes that can get dirty. There are deep caverns, small ladders, and dangerous icy terrain. I actually stopped early into it because I was concerned. Everyone else went and loved it, but I stayed back of my own volition.
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Attended as: | Solo Travelers |
Activity Date: | 2019/06/07 |
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It is really weird when the weather is not good (rain and windy ) and your guide instead of making your day better, nice and interesting in each stop he was reminding and highlighting our bad luck because of the weather and we will not be able of see nothing
If we had a knowledgeable guide during the 5/6 hours bus ride, the trip maybe become much better instead of dropping us in each stop telling have a round and see you in 30/45 min.
I believe it is not good idea to join the trip when
sky is not clear if you can check the weather forecast before
For those who booking before like in our case it would be fair from the VELTRA to cancel the trip and refund it or exchange with another trip
Wish that my feedback make your service better
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Attended as: | Families with Young Children |
Activity Date: | 2019/06/07 |
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The trip was great. Apart from a bit hurry at each stop. We visit the ninja village and expect that we will see the ninja show but nothing except only one ninja for photograph.
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Attended as: | Friends |
Activity Date: | 2019/06/06 |
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I was on the fence between booking a private tour or a bus tour to visit Mt. Fuji but I’m so happy I decided to book a private tour. I couldn’t have asked for a more knowledgeable and accommodating tour guide. Taiji made sure we were able to visit all the places we wanted to see around Mt. Fuji even if it went beyond the allotted time. He and the driver, Toshi, we’re fun to be with. I highly recommend their services to anyone who wants to visit Japan.
Dear Marie, it was a great pleasure to welcome you and thank you so much for leaving us a warm comment of your experience in the Fuji are.
Thank you also for booking both transfer services and I am sure Toshi welcomed you with his funky jokes since the day you arrived.
Hope that you will be back to Japan and to serve you again.
Sincerely,
Taiji
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Attended as: | Families |
Activity Date: | 2019/06/04 |
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We booked this tour to cap our Japan visit based on several reviews. Overall the experience was great because it went to several places which had it's good and bad points. Blessed with good, clear skies, our group was lucky to see Mount Fuji on our way to the lake and when we reached the 5th stop. That in itself made the trip worthwhile-be forewarned that when the weather does not cooperate, you may not have a chance to see Mount Fuji. As for the rest of the day, our tour guide was Liza who was super sweet and entertaining. She gave information about each area and about Japan in general which was fascinating. There was an automated guide who spoke a little about the area as well but honestly, we preferred listening to Liza. I've been to other tours in the past where you listened to a recorded guide but it was a human voice. The tour was packed with several destinations which made us feel a bit rushed. Our 3rd stop was at the ninja village which was also our buffet lunch. The park itself was so fun but because we were only given an hour there, we didn't enjoy the entire village. Wished we could've spent more time eating and exploring the village. We also enjoyed the 5th stop but were only given 30 minutes there. Again, would've loved to have hiked up and enjoy the area but we had a final stop to get to. The final stop was a virtual ride in a theme park which is similar to one of the Disney California adventure ride. In my opinion, we could've skipped this activity entirely so we can spend more time at the Ninja Village and 5th stop. Overall, the tour was good not outstanding due to the time constraints. Liza kept everyone on track and on time and did a wonderful job explaining the sites and history. I would recommend this tour with the lunch option because it was very good for what you get.
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Attended as: | Families |
Activity Date: | 2019/06/05 |
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I want emphasize that our tour guide and bus drivers were great! They were sweet and kind and really made sure the tour was kept organized. However, the actual tour was incredibly expensive for no reason! The only picture I was able to get of Mt. Fuji was on the bus! Now I understand that Fuji is very easily covered by clouds and the mountain can be seen once the clouds move. What I did not appreciate was that we were not able to go to the 5th station because of over crowding? How is that our problem? So we went to the 4th station and there was nothing there but a parking lot and a gift shop. Then we took the sky gondola ride just to see a dried up forest. The hot springs gave me a headache re the smell and the boat ride offered no views of Fuji. I believe this tour is falsely advertised and overpriced. I just wanted to get back to Tokyo.
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Attended as: | Couples |
Activity Date: | 2019/04/22 |
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I chose this tour for the convenience of being picked up from my hotel in Tokyo. The seating in the coach was a little tight but no different from other coaches I've been on in Japan. Unfortunately, our guide repeated herself incessantly throughout the journey and this was exceedingly irritating. I'm sorry to say that I resorted to listening to music through my earphones in preference to hearing what our guide was saying. I booked the lunch option and was pleasantly surprised at the food quality. The place where we stopped catered specifically for large groups and was well set up for these.
My main issue was with the very short amount of time allocated at each stop. The day was cloudy, but with occasional clear spots, providing sporadic opportunities to photograph Mt Fuji. However, with only 15 to 30 minutes at each of the viewing stations, it was frustrating to have to return to the coach so quickly without having enough time to wait for a break in the clouds to take a decent photo of Mt Fuji. That said the views on and around lake Ashi were fabulous and the cable car journey to the top of Mt Komagatake was worthwhile, with some very nice scenery at the summit.
On the way back to Tokyo we chose not to return on the coach (even though we had booked it) and took the bullet train instead. This turned out to be an excellent choice because we were back in Tokyo Central Station within 35 minutes of boarding the train, rather than the three hours or so on the coach.
In fairness to the tour operator, I would say that the short time available at the viewing stations was not their fault, because I suspect that time restrictions applied to the large coaches at each stopping point. In hindsight, I think that I should have booked a more bespoke tour catering for fewer people. Being in a smaller vehicle/group might have provided the flexibility to make brief stops during our journey to take opportunistic photos of Mt Fuji when there were breaks in the clouds.
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Attended as: | Friends |
Activity Date: | 2019/05/30 |
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Thanks for the tour. Everything was good: the tour guide has helpful, the places we visited were memorable and the lunch was great!
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Attended as: | Couples |
Activity Date: | 2019/05/17 |
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My husband and I enjoyed the trip, we had clear skies and could see Fuji from the bus most of the day. Our guide Fuji-San was very knowledgeable. Good variety of stops. The 5th station was really busy, we enjoyed the other stops more. Would have been nice to have more time at the stops but appreciate there was a lot of kms to covering the day.
Good value for money and lots of food options at the stops.
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Attended as: | Couples |
Activity Date: | 2019/05/26 |
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the tour is wonderful.on time.tour guide Ms.Yoko was so impressive and gives us detailed info. come back in the future.
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Attended as: | Families |
Activity Date: | 2019/05/25 |
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Difficult to locate the tour provider at pickup pt, no counter or signage board. The cruise is rather boring, would rather pay more if snacks and drinks can be provided during the cruise since it's a long day tour.
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Attended as: | Families |
Activity Date: | 2019/05/24 |
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I loved every single place we went to, but it was too many places for the amount of time, it was 40 minutes in each spot so if you want to have time to look around, eat local food (there’s a lot of local delicious snacks), take a picture and maybe go souvenir shopping in each place then 40 minutes is not enough. I would rather the tour leave an hour early or maybe miss one of the places and enjoy it more throughly. Guide was great! Loved her!
Always go to the restroom before the tour, tour places are crowded and you will miss a good amount of quality time if you go in a tour stop. If you don’t have a lunch box included then buy something before the tour, you’ll lose a lot of time figuring out what to eat.
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Attended as: | Couples |
Activity Date: | 2019/05/25 |
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I took Mt. Fuji 5th Station, Shiraito Falls and Oshino Hakkai Tour from Tokyo / With Ekiben Box Lunch from Veltra. Overall, the experience was satisfactory. The meeting point was easy to find because the instructions were clear and there are people from the travel company who were more than eager to assist their guests. Also, our tour guide was very accommodating and very lively which keeps everyone happy during the entire trip. She even assisted me in checking if the Tokyo Metropolitan was still open after the trip because I wanted to go there. We also had a stop in a place which has an unobstructed view of Mt. Fuji. I think this stop was no included in the itinerary. The most important thing I appreciated about this trip was that they refunded me with half of the amount I paid because originally, I plan to travel together with my sister. Unfortunately, she was not feeling well on the day of the trip so she had to cancel her plan to accompany me in the trip. I informed the travel agency in less than an hour before the scheduled trip and I wasn’t expecting any refund because I cancelled in less than an hour. But, to my surprise, they refunded me with half of what I paid and the tour guide even gave me the extra box lunch intended for my sister. It was really appreciated.
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Attended as: | Solo Travelers |
Activity Date: | 2019/04/07 |
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Reply from activity provider
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Dear Bob
Thank you very much for your kind review. I was so happy to find and read it in Veltra site today. I am very pleased to know that you and your family enjoyed the tour of Mt. Fuji very much and that I contributed into your spending good time in Japan. It was my pleasure to guide such a wonderful family as you around the region. Please give my best regards to the rest of the family. Takashi