Reviewed by: JohnG
We had a long bus ride to Mt Fuji but were disappointed the clouds came in and covered the mountain. We could only get to Level 2 as there was too much congestion and traffic higher up at Level 4. Our lunch was a wonderful selection of local dishes and the cruise on the Pirate Ship on Lake Ashi was crowded and chilly but fun to be part of.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Couples |
Posted on: | 2019/05/07 |
Activity Date: | 2019/04/20 |
Reviewed by: Kevin
It seems both Veltra and JTB Sunrise Tours think its acceptable to sell a tour called "Mount Fuji Tour" when they know 100% in advance that you will not see Mount Fuji
Our experience was as follows
Book online on the Tuesday Evening
Arrive at check in on Wednesday Morning
At check in ask JTB is everything open will we see Mt Fuji - YES
Get on the bus to depart for Mt Fuji
Tour guide runs through the itinerary exactly as advertised
Station 5 Mt Fuji
Cruise
Lunch
Ropeway
Shinkansen Back
1 hour into the drive - OH! sorry Station 5 is closed due to an avalanche we can only go to station 1 today, you wont see Mt Fuji
When we get to station 1 we ask the roadblock security when was the avalanche - 2 days BEFORE!!! so for 3 days they have been selling tours knowing its closed also knowing it will be several days before the avalanche is cleared
So JTB Knew Mt Fuji will not be seen before they sold the tour to myself and busses full of people who booked in the last 3 days, Veltra say they were not informed by JTB and JTB when asked say they only call for an update at 9am AFTER the bus leaves so you have no option to get off and do something else - convenient timing for them and too late for you, but they all knew 2 days in advance, yet no one takes ownership at either company blaming each other - neither company loose out only the customers
Had I known I would not see anything and be on a bus for several hours at the checkin at Niko Hotel JTB Desk I would have cancelled and got 50% refund and booked another tour for the day and done something more productive with my time
Feel quite cheated as did most of the other people on the same bus
JTB/Veltra snake policy is set so you basically can be sold ANY tour and they have a way to not refund you
DISSAPOINTED - CHEATED - WASTE OF TIME - CHECK BEFORE YOU GET ON THE BUS - REQUEST REFUND
JTB SUNRISE TOURS
VELTRA
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Packages: | Bus Tour with Bullet Train Return (With Lunch) |
Attended as: | Couples |
Posted on: | 2019/05/06 |
Activity Date: | 2019/04/30 |
Reviewed by: Judy
The trip was generally good and was saved from an OK rating by actually seeing Mt Fuji from the bus and the first stop. After that we drove to the other side of the mountain where it was covered by cloud and we didn't see it again all day. (Cloudy weather can't be helped but guide said "we are driving to the other side as it is less crowded".) Everything ran on time but better explanation of how to manage Japanese lunch (our first such experience) would have been appreciated. Cruise on Lake Ashi was picturesque but boat was very crowded with standing room only for some guests.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Families |
Posted on: | 2019/05/05 |
Activity Date: | 2019/04/18 |
Reviewed by: Jaslyn
Good views of Mount Fuji.
Perhaps it would be better to have more time in the village to explore.
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Packages: | Bus Tour Without Lunch |
Attended as: | Friends |
Posted on: | 2019/04/28 |
Activity Date: | 2019/04/26 |
Reviewed by: efmaiden
We were lucky to reach Mt Fuji 5th station, as the sun was shining on this beautiful volcano! Wish we had more time to enjoy its serene majestic beauty! Would love to climb this mountain some day!
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Packages: | Bus Tour with Ekiben Box Lunch |
Attended as: | Families |
Posted on: | 2019/04/27 |
Activity Date: | 2019/04/25 |
Reviewed by: Fred and family
The drive going to Mt. Fuji was smooth. Our tour guide, Amy was excellent and helpful. Too bad we didn't see it at the base or during the boat ride. However, we saw it during the bus ride at least and we're happy.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Families |
Posted on: | 2019/04/27 |
Activity Date: | 2019/04/11 |
Reviewed by: Renee
We did get to see Mt Fuji which was why we went on this tour. Because of this, I rated it fair rather than poor... The boat and sky tram filled in time out of the bus... neither was interesting or exciting. Our tour guide was very bland...he certainly did not make this an enjoyable day. For a couple to go on this excursion at a cost of $250 to 300USD... spend your money elsewhere.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return without Lunch |
Attended as: | Couples |
Posted on: | 2019/04/26 |
Activity Date: | 2019/04/24 |
Reviewed by: Matthew
Very professional and informing. I would recommend and use again.
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Packages: | Plan A: Mt Fuji & Hakone Tour < 10-Hour > |
Attended as: | Couples |
Posted on: | 2019/04/26 |
Activity Date: | 2019/04/24 |
Reviewed by: Max
Completely recommend this tour and is well worth it. The scenery and guide are both terrific and it was an awesome day and experience overall. I must say that it is best to do your research regarding the train option before finalising your booking to ensure that you get the best deal. The tour operator offers a discounted ticket for the bullet train if it is bought through them as opposed to buying the ticket at the station.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Couples |
Posted on: | 2019/04/25 |
Activity Date: | 2019/04/23 |
Reviewed by: Belen from guam
We had a very fantastic experience from Vetra. We were able to see a beautiful Mt. fuji , the weather was great for us . Its all worth it the whole trip even our tourist guide Ms. Yoko .
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Packages: | Bus Tour with Ekiben Box Lunch |
Attended as: | Families |
Posted on: | 2019/04/22 |
Activity Date: | 2019/04/15 |
Reviewed by: Praneeta
The guide was very informative. However couldn't go to fifth station of Mt. Ashi as promised in the tour plan. Instead went to the second station due to whether conditions. It would have be better if this clause was mentioned. One among the very less tours that cover both mount Ashi and Hakone in one day. Covers all the important look out points.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return without Lunch |
Attended as: | Families |
Posted on: | 2019/04/19 |
Activity Date: | 2019/04/17 |
Reviewed by: Elena
Honestly, I expected something completely different. The way was very long, the tour guide was not that excited about the information he presented and most of the facts I knew from the internet tourist sites beforehand. We clearly expected more insight into the history of the place: beautiful legends and folk tales or anecdotes from a local guide.
5-station was closed that day. As for sky gondola and the boat cruise, well, probably on a sunny day, but not on a windy April day. The sky was grey and it was freezing. Smoking valley was just a viewing spot to take a photo and taste a black ice-cream. Sorry to say, but I wouldn’t recommend this trip. I would go for another tour provider.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Families |
Posted on: | 2019/04/19 |
Activity Date: | 2019/04/17 |
Reviewed by: Lee
Excellent guide. Very informative and helpful throughout the whole trip.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Solo Travelers |
Posted on: | 2019/04/18 |
Activity Date: | 2019/04/16 |
Reviewed by: Dario
I was here in April and I found out that April is time when there is most snow on Mt Fuji . it happened to me and we had to stop at 2 point .. but everything else was nice and perfect. guide was outstanding and ride smooth
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Solo Travelers |
Posted on: | 2019/04/14 |
Activity Date: | 2019/04/11 |
Reviewed by: Bianca
Shin San was an amazing tour guide very informative. Great food for our lunch Mt Fuji was smiling at us for most of the day. Would highly recommend to other!
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Packages: | Bus Tour with Ekiben Box Lunch |
Attended as: | Solo Travelers |
Posted on: | 2019/04/14 |
Activity Date: | 2019/04/11 |
Reviewed by: Peter Snow
The tour was delayed by heavy traffic which as the tours are run almost daily should have been anticipated with an earlier start.
The tour arrived at the Mt Fuji 4th station car park where we waited one hour for a parking space for our coach. The time then available was very limited but sufficient as there was little to see or do. The flank of Mt Fuji shielded by trees is uninspiring, although it was sunny and clear.
We then went for lunch at a lakeside restaurant. The food had been laid out on individual trays and was a very good selection of traditional food.
Immediately after lunch we were back on the coach for a drive to lake Ashi where we disembarked for 20 minutes before the "Cruise". It was a ferry service between stops on the lake and we boarded at one stop and disembarked 15 minutes later at the next.
We went from the landing dock up to the cable car lower station at 16.20 and ascended via the cable car cabin to the top. There was a shrine and viewing points over the lake below.
As we had arrived late at the 4th Station, the clouds had since gathered and there was little to see. Mt Fuji that was fully visible earlier was now covered. at 17.10 the last car descended and we were back on the coach at 17.30. The coach faced 2 hours stuck in traffic back to Tokyo or there was an option to self-fund a bullet train back from Odawara station. I could not leave the tour fast enough and went by train.
For the price I paid of $134 I feel this tour is best avoided.
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Packages: | Bus Tour with Lunch |
Attended as: | Solo Travelers |
Posted on: | 2019/04/12 |
Activity Date: | 2019/04/06 |
Reviewed by: Stewart Allen
Superb guide.Transport good.
Pity we could only go to stage 1 on Mount Fuji but only the weather is to blame and not the company.
The lake cruise was very short and perhaps not as interesting as may have been expected? Thew bullet train ride back to Tokyo was great.
Overall well worth the effort and well organised.
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Packages: | Bus Tour with Bullet Train Return (Without Lunch) |
Attended as: | Couples |
Posted on: | 2019/04/11 |
Activity Date: | 2019/04/02 |
Reviewed by: Greg L.
Our group of four paid USD134/person, poor value for what was provided.
Departure from Asakusa was 20mins late for no apparent reason.We made 2 stops to pick up more passengers, made the tour group of 40 people - what happened to the max group of 20 that was indicated?
After approx. 2.5 hours we arrived at the Mt Fuji tourist office for a restroom stop then proceeded to the Mt Fuji 4th station, instead of the 5th station, no problem as it was beyond the control of the tour operator. The trip to the 4th station took almost 1.5 hours, instead of 15 mins. due to the large number of buses on route. The operator should have been aware of this delay and made arrangements for this stop to happen later in the day when not so busy. The 4th station stop was very disappointing as all could be seen was the side of the mountain and some slushy snow on the ground. The local authorities could also have better managed the flow and access of buses by limiting each stop to 15mins rather than leaving it to the discretion of each tour operator. From there we were bused to lunch which was probably the only worthwhile inclusion of the entire day. After lunch we bused to the lakeside to catch a 15 min ferry ride to the Komagatake Ropeway - hardly something one would call a cruise. At the Ropeway we were shuffled into a cable car and once at the top of the mountain told to come straight back down as the Ropeway was about to close down - why bother taking us up in the first place? Back on the bus we were dropped off at Odawara station to catch the Shinkansen back to Tokyo, our choice rather than enduring a 3 hour ride back during peak hour. No compensation/discount was allowed for us making our own way back to Tokyo. Overall this was a complete disappointment and poor value for what was paid. If Sunrise Tours has any conscience it would consider refunding the majority cost of this tour as it did not deliver what was paid for and expected. Voucher No. 5201641 - 4th April 2019.
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Packages: | Bus Tour with Lunch |
Attended as: | Couples |
Posted on: | 2019/04/10 |
Activity Date: | 2019/04/04 |
Reviewed by: Robert
Such a wonderful mix of awe, serenity, and adventure. Tour guide was extremely competent and accommodating. Worth every yen! I would recommend this to everyone who loves nature and outdoor adventure.
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Packages: | Mt. Fuji, Cave and Forest of Spirits Tour |
Attended as: | Families with Young Children |
Posted on: | 2019/04/08 |
Activity Date: | 2019/04/02 |
Reviewed by: Becky
We had a fun time. The clouds cleared and we had a beautiful view of the mountain. Food was great, and our guide Nori is awesome :). The only down sides were the long lines at Mt. Fuji station and for the ropeway. We had the Japan Rail pass, so I scheduled a bus return with drop-off at Odawara and we just used our passes to take the bullet train back to Tokyo. Easy and comfortable.
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Packages: | Bus Tour with Lunch |
Attended as: | Couples |
Posted on: | 2019/04/08 |
Activity Date: | 2019/03/26 |
Reviewed by: John Mackenzie
This tour was exceptional in that it was possible to select and change the itinerary as the day progressed. The tour guide spoke good English, was knowledgeable about the places we visited, and was happy and adept at discovering additional places to visit to fit our interests. In addition, the driver also spoke good English, drove well and safely, and also was helpful in support of the guide. We also had a very nice lunch in a beautiful and peaceful restaurant. All in all, this was without doubt the best tour we had in Japan.
The tour comprised a married couple and a friend - all fairly elderly, but the guide made sure we were able to see all the important sight seeing aspects of the tour.
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Packages: | Plan A: Mt Fuji & Hakone Tour < 10-Hour > |
Attended as: | Couples |
Posted on: | 2019/04/06 |
Activity Date: | 2019/04/02 |
Reviewed by: Sam&Cisco
We were picked up from a nearby hotel to our own hotel. we were picked up with a bus which goes to our actual transport bus. There were around 3 or four busses which were to same direction to mount FUJI all together 100 people only from the same company which is GRAY LINE.
First stop was mount Fuji 4th station. (We were told that 5th station was closed due to weather conditions, which is OK) however the problem was to enter 4th station it took 40 minutes, as I believe there were many other tours.
Super crowded, people were on top of each other to take pictures of Fuji view. The queue in front of the toilet was long impossible to use.
Indeed we were only given 20 minutes in the area.
By the time you get off and on the bus is already a lot of time passed.
After that next station was lunch break, it was given only 30 minutes, which I am glad we requested no lunch as well.
When we goy on the boat on lake Ashi, there was no place to sit down, boat was overcrowded obviously we stood indoors.
Overall I wanted to see mount FUJI close by which was done.
But it was rushed and very crowded. Tour guide was robotic overall no enthusiasm.
If you are OK with such tight schedule and dont mind being rushed everywhere it is alright.
I believe these kind of tours have a limited quota and not oversold just for money.
End of the day it was over 100 dollars per person still with no lunch.
You might better do the tour by yourself or pay more and find a private kinda tour.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return without Lunch |
Attended as: | Couples |
Posted on: | 2019/04/06 |
Activity Date: | 2019/04/03 |
Reviewed by: Amin Devjee
we had MAKOTA as English guide
He is exceptional person and made ride our fun, informative about japan.
I would go anytime with him being our guide.
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Packages: | Bus Tour with Muslim-Friendly Lunch |
Attended as: | Couples |
Posted on: | 2019/04/05 |
Activity Date: | 2019/04/03 |
Reviewed by: LKL
Higashi is my Chinese-speaking Japanese born private
tour guide and having worked in China for many years, he is a gem that could give us Japanese culture and yet be able to relate to us - we are a Singaporean family (I was with my 70 year old mother and 2 sisters). He paced the entire trip nicely taking into account our speed, to the extent of serving our food needs and even accompany us to shopping to wherever we want and with such patience for a man! Encourage all to book him!
东谦一是我们的日本长大又能说中文的私人导游。他在中国工作了很多年,所以美好的融合了日本传统又能够跟我们的文化接近。由于我带了70岁的妈妈和两个妹妹,他完美得随我们的步伐导游,恰到好处。他更帮我们照顾周到, 餐饮和购物都随我们一起走,帮我们翻译,难能可贵的一个导游。大家请指定他为你的导游!
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Packages: | Mt.Fuji Viewing and Five Lakes Tour < 10-Hour > |
Attended as: | Families |
Posted on: | 2019/04/04 |
Activity Date: | 2019/04/04 |
Reviewed by: Dawn
This tour was wonderful! I think the only downfall was because the weather was overcast so didn't get to see really good majestic pictures of Mt. Fuji but no fault of anyone but nature. LOL. The tour guide was very well versed in knowing all there was about cities, history, and spoke pretty good English. Everything went very smoothly and the traditional Japanese style lunch they planned was also right on point. I ate my very first and famously known black hard boiled egg straight from the site itself. Looking forward to the next trip and more planning through Veltra. Use Veltra as well as they seem to have more variety when all the other sites were all sold out, instant confirmations on most and a bit cheaper too. All bonuses!!
Thank you again, team, Veltra
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return with Lunch |
Attended as: | Solo Travelers |
Posted on: | 2019/04/04 |
Activity Date: | 2019/03/29 |
Reviewed by: Donna
It was good tour but sad it was cloudy mount fuji view not show us... but we enjoy a lot thank you soo much....
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Packages: | Shinjuku Washington Hotel Check-in |
Attended as: | Friends |
Posted on: | 2019/04/03 |
Activity Date: | 2019/04/01 |
Reviewed by: WLN
Staff service was very good even prior to the start of the tour. At pickup point staff made sure we were at the right tour and everyone was on board. On the actual tour bus the guide talk about the different sights in Tokyo city before we got out of the city, and through out the drive to Mt. Fuji provide us with various cultural and scenic information. We had a good view of Mt Fuji, even though we did not get to the 5th Station. The ropeway ride was also good and well guide but the tour guide to make sure we got on board. The disappointing part was the boat ride on Lake Ashi - since our tour was part of a larger group of people, too many in our opinion as we had no place to sit down and had to stand in several crowded areas until we reach the other side. So we had no commentary about the Lake and it surrounds, so basically it was just a ferry ride to the other side of the lake. The guide look after us during lunch and had a place for us to sit even though we did not get a lunch package, and finally made sure we got the the Odawara Station OK and directed us to the correct train and platform.
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Odawara Drop-off without Lunch |
Attended as: | Families |
Posted on: | 2019/04/03 |
Activity Date: | 2019/03/25 |
Reviewed by: Perry
Glitz on tour departure caused schedule delayed for 10min. The tour guide entertained us very well. I can say excellent.
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Packages: | Bus Tour with Ekiben Box Lunch |
Attended as: | Friends |
Posted on: | 2019/03/31 |
Activity Date: | 2019/03/29 |
Reviewed by: Yoram
We had a great trip to Mt Fuji and Hakona day trip. The guide was absolotley the best guide we ever had in our life.
Recomend it very much
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Packages: | 【Until December】Mt. Fuji & Hakone Tour Bus Return without Lunch |
Attended as: | Couples |
Posted on: | 2019/03/30 |
Activity Date: | 2019/03/28 |
Reviewed by: Dila
The trip was a sucessful one. The guide quite good in english and very energetic eventhough she’s 59 years old. Admire the hardworking n ethics of japanese people. The weather was so great n blessful. We managed to go to the highest station and have a breathtaking view of Mt Fuji. Overall it was good, punctual and memorable trip.
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Packages: | Bus Tour without Lunch |
Attended as: | Families with Young Children |
Posted on: | 2019/03/29 |
Activity Date: | 2019/03/24 |
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